Rabbit Air Customer Reviews
Rabbit Air holds a 9.7/10 overall rating and 494 verified post-delivery reviews on Bizrate.
Rabbit Air Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 90% |
 Neutral | 5% | 7% |
 Negative | 2% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 85% |
Neutral | 10% | 14% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Rabbit Air
Showing 1 - 50 of 3,515
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Reliable quality replacement filter that is sure to fit - but the price is high in comparison to other sellers.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
JR
Post-Delivery FeedbackAug 12, 2026
Needed replacement filters for two A2 units. They are great. I had an odd noise from the fan and the tech in the phone was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lynn S
Site Experience FeedbackAug 12, 2026
It was easy, I have ordered these filters before
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
That is great to hear. An easy checkout experience is what we are aiming for! Thank you for your kind feedback!
Living Well Cigar Lounge
Post-Delivery FeedbackAug 12, 2026
I was able to read plenty of information on your site. I reach out to customer service with the information on the reason for the unit and size of the room I was placing the unit in to get their recommendations. They replied to my request quickly and I made the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear our team was able to help you identify the right model and that you were able to complete your purchase quickly. We truly appreciate your support!
JAY B
Post-Delivery FeedbackAug 12, 2026
VERY GOOD KIND OF HIGH BUT VERY GOOD I NEED A REMOTE FOR MY AIR RABBIT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
SAM
Post-Delivery FeedbackAug 11, 2026
Our Rabbit Air is amazing; we have used it 2 years now; living amongst smoke from numerous mountain fires it appears to keep our air clear and clean. I love the multiple layer filter system and clean it on a regular basis and replace the filters annually. Love the system and have recommended to family and friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for your feedback! We're glad you found what you needed for your filter replacement and appreciate you taking the time to explore our new products as well. We truly appreciate your support!
Online
Site Experience FeedbackAug 11, 2026
Overall online experience is great. I just wish that if there were any discounts available for me it would automatically show up. Also wish there were discounts for filters specifically.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad you've had a great online experience. We also appreciate your suggestions about making available discounts easier to see and offering more savings on replacement filters. We'll be sure to sh...
Read full response »Online Shopper
Post-Delivery FeedbackAug 11, 2026
New filters have a very strong smell. it is the new filter smell, but very strong and can't stay within the same room.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tindra
Post-Delivery FeedbackAug 11, 2026
Ordering replacement filters is quick and easy and delivery time is very fast. I have been very happy with the air filter units. Have recomended RabbitAir to friends and family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your feedback! We're glad to hear you found our website easy to navigate and that you were able to complete your order in just a few minutes. We also appreciate your comments about the survey and will share your feed...
Read full response »DaHoff
Post-Delivery FeedbackAug 11, 2026
The air purifier arrived much quicker than expected. Set up was simple and even being less than 10 feet away I do hear it operating. Time will tell if it can keep up with my occasional pipe in my office.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
EKS
Post-Delivery FeedbackAug 10, 2026
I am a longtime customer of rabbit air, purchasing air purifiers for many members of my family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Awesome!
Post-Delivery FeedbackAug 10, 2026
Love Rabbit Air
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for the love! We're so glad to have you as part of the Rabbit Air family. We truly appreciate your support!
Caitlin
Site Experience FeedbackAug 10, 2026
Good interaction - easy to find the product I needed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad you had a good experience and were able to easily find the product you needed. We truly appreciate your support!
Online Shopper
Site Experience FeedbackAug 9, 2026
Thank you. Nice.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you! We're glad you had a positive experience and truly appreciate your support!
That One Girl
Post-Delivery FeedbackAug 9, 2026
I really like how easy it is to change out my filters so that I can constantly have clean air to breathe. I was exposed to mold and mold sickness in 2019 and I have struggled with illness and the only thing that keeps me from being sick all the time is my rabbit air purifier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for sharing your experience with us. We're glad to hear that changing your filters is easy and that your Rabbit Air has been such a valuable part of maintaining a cleaner, more comfortable environment in your home. We tr...
Read full response »Gee
Site Experience FeedbackAug 8, 2026
I enjoy the different types of filters there are for my purifier. I would like to see an option of changing the face of my unit.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback! We're glad you're enjoying the different filter options available for your purifier. We also appreciate your suggestion for more options to change the look of your unit and will share it with our team!...
Read full response »Abe
Site Experience FeedbackAug 8, 2026
Had a rabbit for a while just need new filter it is pricey
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your continued support! We’re glad your Rabbit Air has served you well, and we appreciate your feedback regarding the cost of replacement filters. We’ll be sure to share it with our team.
JR
Post-Delivery FeedbackAug 8, 2026
Have purchased 7 A2 purifiers - flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 8, 2026
Future purchase depends on prices. Hopefully, prices will be lower in the future or there is special discounts.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
MountainArtist
Site Experience FeedbackAug 8, 2026
Sometimes I find myself going around in circles for different items in the middle of an order. but overall the site is well organized with a fast response time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the website well organized and responsive overall. We also appreciate your comments about navigating between different items during an order and will share them with our te...
Read full response »Ohana
Site Experience FeedbackAug 7, 2026
It was very easy and very simple to maneuver
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the website simple and easy to navigate. We truly appreciate your support!
Remo1
Post-Delivery FeedbackAug 7, 2026
Rabbit air always delivers quickly. The only complaint is the filters seem to have an odor for the first few days. I don’t remember them smelling like that in years past.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Butch
Site Experience FeedbackAug 6, 2026
This website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found our website easy to use. We truly appreciate your support!
Localboy
Site Experience FeedbackAug 6, 2026
Clear
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear everything was clear and straightforward. We truly appreciate your support!
Sandy
Post-Delivery FeedbackAug 6, 2026
Really keeps air clean. I have allergies and this has helped tremendously. I would recommend this product to anyone.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear your Rabbit Air has made such a noticeable difference in your home. Your recommendation means a lot to us, and we truly appreciate your support!
K2
Site Experience FeedbackAug 5, 2026
I really would like to see a sale at least three times a year. Rather no sale at all
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback! We do have sales from time to time, but they are generally over a weekend or toward the end of the year. You can sign up to receive exclusive offers and product updates at the bottom of any of our web ...
Read full response »EP
Site Experience FeedbackAug 5, 2026
We’re very pleased with the Rabbit Air website and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We are so glad to hear that both the website and our services have been well received. Thank you for your feedback!
Online Shopper
Site Experience FeedbackAug 4, 2026
Love this air purifier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
That is awesome to hear! Thank you for your kind words!
Sofi
Site Experience FeedbackAug 4, 2026
It was easy to find what I was looking for.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Rabbit Air
That is wonderful to hear! If you ever have any questions, do not hesitate to contact us!
OB
Site Experience FeedbackAug 4, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for the great feedback! We are glad that you had an excellent checkout experience!
Shady
Site Experience FeedbackAug 4, 2026
It was great, I sent an email and asked what model I needed and they let me know. I quickly made the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your great feedback! It is wonderful to hear that you made full use of the information provided on our website and our 24/7 customer service! If you ever have any additional questions, feel free to contact us again. ...
Read full response »Inquisitive64
Site Experience FeedbackAug 3, 2026
Found the information I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear you found the information you were looking for. We truly appreciate your support!
Online Shopper
Post-Delivery FeedbackAug 3, 2026
We like our Rabbit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your kind words! We're delighted to hear you're enjoying your Rabbit Air. We truly appreciate your support!
Miami man
Site Experience FeedbackAug 3, 2026
Overall very good. Not too crazy about Shop trying insert itself in the process, but otherwise satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you were satisfied with your overall experience. We also appreciate your comments regarding Shop and will share your feedback with our team. Thank you for your support!
SAMM
Site Experience FeedbackAug 3, 2026
Looked at your new products but on with the intention of replacing my filter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear your Rabbit Air has served you so well over the past two years, especially during periods of wildfire smoke. We also appreciate the care you put into maintaining your ...
Read full response »Missy
Post-Delivery FeedbackAug 3, 2026
Ordering the filters was really easy. I used to think that the filters were too expensive, but they last an exceptionally long time, and they do the job well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tindra
Site Experience FeedbackAug 3, 2026
Easy to navigate website, except for this survey, order was complete in just under 5 min.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're glad ordering replacement filters has been quick and easy and that you've been happy with your Rabbit Air units. Your recommendations to friends and family mean a lot to us. We truly ap...
Read full response »CW
Post-Delivery FeedbackAug 3, 2026
So far so good, pet odors greatly reduced in a day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you're already noticing a significant reduction in pet odors after just one day. We truly appreciate your support!
Jasmine S.
Site Experience FeedbackAug 2, 2026
Since being a customer since 2021, customer service has been exceptional. Orders have gone smoothly, with one exception, but it was handled efficiently and kindly. The filters are a huge help with my asthma, and keep my house clean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're honored to have earned your trust since 2021 and are delighted to hear our customer service has consistently provided a great experience. It means so much to know your Rabbit Air has ma...
Read full response »Online Shopper
Site Experience FeedbackAug 2, 2026
Fast and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear your experience was fast and easy. We truly appreciate your support!
Steve
Post-Delivery FeedbackAug 2, 2026
We have three cats. Thanks to the Rabbit A3 you won't know that unless they come say hello. Also, we are able to have three cats and manage our allergies thanks to this magic black box. It's not small, it's not cheap, but it's worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear your experience was fast and easy. We truly appreciate your support!
Blue Heron
Post-Delivery FeedbackAug 1, 2026
The only complaint I had about the ordering process involved was the promise of a $100 free, gift. The gift and the conditions of the gift were not explained up front. The gift actually cost $8 and required automatic renewal of the magazines chosen. I told the company they should be more forthcoming upfront about what the gift was and the conditions involved. Other than that I told them the ordering process went smoothly. The product arrived in good condition on a timely basis and so far is operating as described and I am happy with the purchase..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
NY
Post-Delivery FeedbackJul 31, 2026
Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
From Rabbit Air
You're very welcome!
Bebe
Post-Delivery FeedbackJul 31, 2026
Very happy with Rabbit Air customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
wildcatranger
Site Experience FeedbackJul 31, 2026
It was very easy to order the filters I needed today. I think $90 for filters is too high.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad to hear ordering your replacement filters was easy. We also appreciate your comments about the filter pricing and will share your feedback with our team. Thank you for your support!
Online Shopper
Post-Delivery FeedbackJul 31, 2026
Love Rabbit Air products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you love our Rabbit Air products. We truly appreciate your support!
GreggD
Site Experience FeedbackJul 30, 2026
Website is well designed and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you found our website well designed and easy to navigate. We truly appreciate your support!
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Great filter, delivered quickly.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
From Rabbit Air
Thank you for the wonderful feedback!
Nottas
Site Experience FeedbackJul 30, 2026
Site was easy to navigate and get all the specifics I needed to make an informed decision
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
From Rabbit Air
That is great to hear! If you ever have any additional questions, we have a dedicated customer service team available 24/7. Thanks again for your feedback!