Rabbit Air Customer Reviews
Rabbit Air holds a 9.7/10 overall rating and 488 verified post-delivery reviews on Bizrate.
Rabbit Air Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 89% |
 Neutral | 6% | 8% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 84% |
Neutral | 10% | 14% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Rabbit Air
Showing 1 - 50 of 3,521
EKS
Post-Delivery FeedbackAug 10, 2026
I am a longtime customer of rabbit air, purchasing air purifiers for many members of my family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Awesome!
Post-Delivery FeedbackAug 10, 2026
Love Rabbit Air
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for the love! We're so glad to have you as part of the Rabbit Air family. We truly appreciate your support!
Caitlin
Site Experience FeedbackAug 10, 2026
Good interaction - easy to find the product I needed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad you had a good experience and were able to easily find the product you needed. We truly appreciate your support!
Online Shopper
Site Experience FeedbackAug 9, 2026
Thank you. Nice.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you! We're glad you had a positive experience and truly appreciate your support!
That One Girl
Post-Delivery FeedbackAug 9, 2026
I really like how easy it is to change out my filters so that I can constantly have clean air to breathe. I was exposed to mold and mold sickness in 2019 and I have struggled with illness and the only thing that keeps me from being sick all the time is my rabbit air purifier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for sharing your experience with us. We're glad to hear that changing your filters is easy and that your Rabbit Air has been such a valuable part of maintaining a cleaner, more comfortable environment in your home. We tr...
Read full response »Gee
Site Experience FeedbackAug 8, 2026
I enjoy the different types of filters there are for my purifier. I would like to see an option of changing the face of my unit.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback! We're glad you're enjoying the different filter options available for your purifier. We also appreciate your suggestion for more options to change the look of your unit and will share it with our team!...
Read full response »Abe
Site Experience FeedbackAug 8, 2026
Had a rabbit for a while just need new filter it is pricey
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your continued support! We’re glad your Rabbit Air has served you well, and we appreciate your feedback regarding the cost of replacement filters. We’ll be sure to share it with our team.
JR
Post-Delivery FeedbackAug 8, 2026
Have purchased 7 A2 purifiers - flawless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 8, 2026
Future purchase depends on prices. Hopefully, prices will be lower in the future or there is special discounts.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
MountainArtist
Site Experience FeedbackAug 8, 2026
Sometimes I find myself going around in circles for different items in the middle of an order. but overall the site is well organized with a fast response time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the website well organized and responsive overall. We also appreciate your comments about navigating between different items during an order and will share them with our te...
Read full response »Ohana
Site Experience FeedbackAug 7, 2026
It was very easy and very simple to maneuver
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found the website simple and easy to navigate. We truly appreciate your support!
Remo1
Post-Delivery FeedbackAug 7, 2026
Rabbit air always delivers quickly. The only complaint is the filters seem to have an odor for the first few days. I don’t remember them smelling like that in years past.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Butch
Site Experience FeedbackAug 6, 2026
This website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you found our website easy to use. We truly appreciate your support!
Localboy
Site Experience FeedbackAug 6, 2026
Clear
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear everything was clear and straightforward. We truly appreciate your support!
Sandy
Post-Delivery FeedbackAug 6, 2026
Really keeps air clean. I have allergies and this has helped tremendously. I would recommend this product to anyone.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear your Rabbit Air has made such a noticeable difference in your home. Your recommendation means a lot to us, and we truly appreciate your support!
K2
Site Experience FeedbackAug 5, 2026
I really would like to see a sale at least three times a year. Rather no sale at all
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your feedback! We do have sales from time to time, but they are generally over a weekend or toward the end of the year. You can sign up to receive exclusive offers and product updates at the bottom of any of our web ...
Read full response »EP
Site Experience FeedbackAug 5, 2026
We’re very pleased with the Rabbit Air website and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We are so glad to hear that both the website and our services have been well received. Thank you for your feedback!
Online Shopper
Site Experience FeedbackAug 4, 2026
Love this air purifier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
That is awesome to hear! Thank you for your kind words!
Sofi
Site Experience FeedbackAug 4, 2026
It was easy to find what I was looking for.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Rabbit Air
That is wonderful to hear! If you ever have any questions, do not hesitate to contact us!
OB
Site Experience FeedbackAug 4, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for the great feedback! We are glad that you had an excellent checkout experience!
Shady
Site Experience FeedbackAug 4, 2026
It was great, I sent an email and asked what model I needed and they let me know. I quickly made the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear our team was able to help you identify the right model and that you were able to complete your purchase quickly. We truly appreciate your support!
Inquisitive64
Site Experience FeedbackAug 3, 2026
Found the information I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear you found the information you were looking for. We truly appreciate your support!
Online Shopper
Post-Delivery FeedbackAug 3, 2026
We like our Rabbit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your kind words! We're delighted to hear you're enjoying your Rabbit Air. We truly appreciate your support!
Miami man
Site Experience FeedbackAug 3, 2026
Overall very good. Not too crazy about Shop trying insert itself in the process, but otherwise satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad to hear you were satisfied with your overall experience. We also appreciate your comments regarding Shop and will share your feedback with our team. Thank you for your support!
SAMM
Site Experience FeedbackAug 3, 2026
Looked at your new products but on with the intention of replacing my filter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear your Rabbit Air has served you so well over the past two years, especially during periods of wildfire smoke. We also appreciate the care you put into maintaining your ...
Read full response »Missy
Post-Delivery FeedbackAug 3, 2026
Ordering the filters was really easy. I used to think that the filters were too expensive, but they last an exceptionally long time, and they do the job well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tindra
Site Experience FeedbackAug 3, 2026
Easy to navigate website, except for this survey, order was complete in just under 5 min.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're glad ordering replacement filters has been quick and easy and that you've been happy with your Rabbit Air units. Your recommendations to friends and family mean a lot to us. We truly ap...
Read full response »CW
Post-Delivery FeedbackAug 3, 2026
So far so good, pet odors greatly reduced in a day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you're already noticing a significant reduction in pet odors after just one day. We truly appreciate your support!
Jasmine S.
Site Experience FeedbackAug 2, 2026
Since being a customer since 2021, customer service has been exceptional. Orders have gone smoothly, with one exception, but it was handled efficiently and kindly. The filters are a huge help with my asthma, and keep my house clean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're honored to have earned your trust since 2021 and are delighted to hear our customer service has consistently provided a great experience. It means so much to know your Rabbit Air has ma...
Read full response »Online Shopper
Site Experience FeedbackAug 2, 2026
Fast and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear your experience was fast and easy. We truly appreciate your support!
Steve
Post-Delivery FeedbackAug 2, 2026
We have three cats. Thanks to the Rabbit A3 you won't know that unless they come say hello. Also, we are able to have three cats and manage our allergies thanks to this magic black box. It's not small, it's not cheap, but it's worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're delighted to hear your experience was fast and easy. We truly appreciate your support!
Blue Heron
Post-Delivery FeedbackAug 1, 2026
The only complaint I had about the ordering process involved was the promise of a $100 free, gift. The gift and the conditions of the gift were not explained up front. The gift actually cost $8 and required automatic renewal of the magazines chosen. I told the company they should be more forthcoming upfront about what the gift was and the conditions involved. Other than that I told them the ordering process went smoothly. The product arrived in good condition on a timely basis and so far is operating as described and I am happy with the purchase..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
NY
Post-Delivery FeedbackJul 31, 2026
Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
From Rabbit Air
You're very welcome!
Bebe
Post-Delivery FeedbackJul 31, 2026
Very happy with Rabbit Air customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
wildcatranger
Site Experience FeedbackJul 31, 2026
It was very easy to order the filters I needed today. I think $90 for filters is too high.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad to hear ordering your replacement filters was easy. We also appreciate your comments about the filter pricing and will share your feedback with our team. Thank you for your support!
Online Shopper
Post-Delivery FeedbackJul 31, 2026
Love Rabbit Air products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you love our Rabbit Air products. We truly appreciate your support!
GreggD
Site Experience FeedbackJul 30, 2026
Website is well designed and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you found our website well designed and easy to navigate. We truly appreciate your support!
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Great filter, delivered quickly.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
From Rabbit Air
Thank you for the wonderful feedback!
Nottas
Site Experience FeedbackJul 30, 2026
Site was easy to navigate and get all the specifics I needed to make an informed decision
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
From Rabbit Air
That is great to hear! If you ever have any additional questions, we have a dedicated customer service team available 24/7. Thanks again for your feedback!
Meemaw3710
Post-Delivery FeedbackJul 30, 2026
Pricing is reasonable. I purchased from Amazon previously and the filters did not fit well, Rabbit brand filters fit perfectly. Ordering from Rabbit was simple and the shipment came fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maxwarfare
Site Experience FeedbackJul 29, 2026
I was certain about the product I wanted. I had my product selected and purchased within a couple of keystrokes. Super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your review! We're happy the ordering process was so quick and effortless for you. We appreciate your support and hope you continue to enjoy your Rabbit Air product for years to come.
AMN
Post-Delivery FeedbackJul 29, 2026
I did a lot of research to find a reliable and well-recommended Air Purifyer for my small Apartment. Owning a cat that sheds a' plenty, and circuates a lot of dander, I realized the small table top units I have were just not doing the trick. I found a reliable Youtube Podcastor who recommended RabbitAir, and I valued her endorsement. Believe me, I couldn't be more pleased with my SPA-550A unit. It performs as advertised and sooo quiet. I stronly encourage anyone looking for an air filtration unit to check out Rabbit Air. They offer several models to choose from. Easy to order on-line, well packaged and quick reliable delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ron
Post-Delivery FeedbackJul 29, 2026
I have two of them. One is in my study where I smoke a pipe and it performs flawlessly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
From Rabbit Air
Thank you for the great feedback! It is wonderful to hear that both units are working well for you!
Online Shopper
Site Experience FeedbackJul 28, 2026
Excellent and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
That is great to hear. Thank you for your feedback!
Long-time Customer
Site Experience FeedbackJul 28, 2026
Great product! I have been a customer for many years with autoshp of filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're honored to have earned your trust over the years and are delighted to hear the auto-ship program has made filter replacements convenient. We truly appreciate your continued support!
BallardDad
Site Experience FeedbackJul 28, 2026
Received the wrong color product on first order. Service team was very responsive and offered free filters as an apology.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your thoughtful feedback! While we're sorry your first order wasn't quite right, we're delighted our support team was able to make things right. We truly appreciate your understanding and your continued support!
DP
Site Experience FeedbackJul 28, 2026
The website is quick and easy to use very concise and user-friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear you found our website quick, easy to use, and user-friendly. We truly appreciate your support!
Jody
Site Experience FeedbackJul 28, 2026
Easy to order love rhe products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your wonderful feedback! We're delighted to hear ordering was easy and that you love our products. We truly appreciate your support!
BirdLover
Site Experience FeedbackJul 28, 2026
My biggest issue is the cost - It's getting too expensive to purchase the replacement filter for the A3. I have a parrot who produces a lot of dander, but this might be the last filter I get for this air purifier. I'll be looking at other options with more affordable filters.
- Overall Rating: 8
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
From Rabbit Air
Thank you for your honest feedback and for choosing Rabbit Air. We understand that replacement filter costs are an important consideration, and we appreciate you sharing your perspective. We'll be sure to pass your feedback along ...
Read full response »