Pfaltzgraff Reviews - 3,348 Post-Delivery Reviews - 9.4/10
Pfaltzgraff Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 85% |
 Neutral | 7% | 8% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.5 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 0% |
Neutral | 10% | 0% |
Negative | 1% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Pfaltzgraff
Showing 1 - 50 of 5,894
joanie31mo@yahoo.com
Post-Delivery FeedbackJun 25, 2026
I took advantage of the Pfaltzgraff Tent Sale. I was thrilled with the items I bought for such a great price. I did a lot of holiday shopping in “The Tent”!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lori Shermer
Post-Delivery FeedbackJun 25, 2026
Im very pleased with the salt and pepper shakers and the sugar and creamer passed down lasted 20 to 30 years now very pleased Lori Shermer
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
The dishes were broken when they were delivered. Called customer service and she was very helpful and refunded my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Purchased plates that came on time and in good condition.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Life long customer
Post-Delivery FeedbackJun 25, 2026
I have purchased Pfaltzgraff many years ago and have always loved the dishes and tableware. The durability of the products is one of the strongest attributes in addition to the beautiful patterns. I had one set for 15 years and had all the pieces. I gave them to someone in need so I could update my dinnerware and believe it or not they are still using them. I found the website very user friendly. It was easy to use and what was pictured was exactly what I received. The Pfaltzgraff name symbolizes beauty, strength and durability. I will definitely send friends and family to the website. It’s nice in this day and age to fine great products at a price that will fit anyone ‘s budget. Well done!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
BarbT
Post-Delivery FeedbackJun 25, 2026
was shopping for gifts, great prices and so very carefully packaged for shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mike
Post-Delivery FeedbackJun 25, 2026
You accepted my order fo 12 dinner plates. You had only four left. You processed the order anyway, in spite of the obvious fact that dinner plates are the point of focal, day-to-day necessity point for a set of dishware. You should have automatically NOT shipped the order and contacted me with the opportunity to cancel, or choose another pattern. The way you proceeded smacks of greed (we'll sell him what we have) and lack of a common-sense automatic trigger to contact the customer BEFORE shipping.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJun 25, 2026
It was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Nice variety of products, but I did not expect that plastic dishes were part of Pfaltzgraff. I was disappointed to find out it was plastic and I missed it in a description.
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 5
Jennifer B
Post-Delivery FeedbackJun 25, 2026
I decided to replace my 30 year old casual dishes and looked to Pfaltzgraff again as I did 30 years ago. After several “trips” to the on-line store I settled on the patttern which would give me the most matching serving pieces as well as personal place settings. The order complete, I was notified by Shop that it would arrive in three separate shipments. The first was missing a large portion of what was reportedly shipped and delivered- the plates. I contacted customer service to let them know that I didn’t receive part of that order even though it was reported that I had. Customer service replied quickly, but still with a little confusion- not directly addressing my concern but assuring me that the entire order had been shipped. The second delivery came as indicated and then the third delivery came the next day containing the plates from what was supposed to have been the first delivery. After unpacking everything- I discovered two damaged items. I sent photos of the items along with another inquiry to customer service. As of this writing (only about 12 hours later though), I have not heard from customer service to hear how the damaged goods will be taken care of. But the dishes are lovely and I am eager to put them to use.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Dishes are not the same as previous sets. The pattern is much lighter on the replacement ones I just received. But I like the beachy dishes and much better than tans ones that I ordered and returned a few years ago
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Gussie‘s mom
Post-Delivery FeedbackJun 24, 2026
Disappointed that the butter dish was no longer available. I can get one from. A replacement company per the customer service suggestion but it’s $65 plus shipping ouch!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
Chris
Post-Delivery FeedbackJun 24, 2026
I’ve placed 2 orders within the last 6 months and both orders arrived without issue. The packaging was amazing. Very satisfied customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Ordering was easy and delivery was quick. Only thing was the color was a little off. I was trying to match up dishes I bought years ago.its not that noticeable, so I’m fine with them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Nana
Post-Delivery FeedbackJun 24, 2026
I bought coffee mugs that aren’t too heavy and just the right size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Brenda
Post-Delivery FeedbackJun 24, 2026
I love Pfaltzgraff products. Always well made and beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
This is my third full set of dishes from Pfaltzgraff. I started with Tea Rose then Providence and my new set is Filigree. I’ve looked at a lot of other dishes but always go back to Pfaltzgraff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Marytg
Post-Delivery FeedbackJun 24, 2026
I am very disappointed by the Yorktowne lunch plates I ordered. They have a slightly different shape. The design appears larger and bolder with the border edging much closer to the differently-rounded edge. Overall, they have a more modern look which goes against the whole Yorktowne "vibe."
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Happy
Post-Delivery FeedbackJun 24, 2026
I love the products !!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Francie
Post-Delivery FeedbackJun 23, 2026
Great service. I had 4 badly chipped dinner plates and had to replace them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
JC Indy
Post-Delivery FeedbackJun 23, 2026
Every time I look at Pfaltzgraff’s site, I find something that I love! This time it was a set of 4 autumn-themed wine glasses. They arrived in perfect condition, with fast delivery, and they are beautiful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Emmy
Post-Delivery FeedbackJun 23, 2026
I bought 2 soup mugs which are great! In the winter we eat lot of soup so these beautiful mugs will be perfect. I also bought a Winterberry Christmas Tree shaped bowl for cookies or candies. I love it!
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nadine
Post-Delivery FeedbackJun 23, 2026
Dinnerware is perfect for my family. Well made and beautiful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Sylvia plates and bowls are just as beautiful in person as in photos. One package was damaged on outside but contents were very well wrapped and were all intact.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
LeLu
Post-Delivery FeedbackJun 23, 2026
Everything was smooth, great transaction. Shipping was a bit slow but bowl was well packed. Shipping also a little pricey.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Liz
Post-Delivery FeedbackJun 22, 2026
My white melamine plates are great-looking! Perfect for use on the deck - casual but classy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Diana
Post-Delivery FeedbackJun 22, 2026
I own a great deal of Pfaltzgraff dishware in 2 different patterns and wanted to add to my collection with this latest order. Pfaltzgraffhas been my go-to collection of dishware because it was made in the USA and I was reassured by that there would be no lead or other toxic chemicals in its manufacture. This latest order came marked made in Indonesia. I was not aware of the change and don’t feel as comfortable with foreign-made dishware. I am deeply disappointed that this was not advertised. What I will do in the future is seek out older pieces of Pfaltzgraff from Replacements, Inc. or from Facebook marketplace, and make sure that these pieces were made in the USA.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Replacing broken plates!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 22, 2026
It is outstanding. Piece look just like the ad.color are true to picture. Love it can't beat till next sale. I got four pieces n love it. You you got to check it out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
HOCKEYGRANDMA
Post-Delivery FeedbackJun 22, 2026
WHEN ORDERED ARRIVED I WASN.T SURE IF EVERY THING WOULD BE OK. THE BOX WAS REALLY CRUSHED BAD. BUT EVERYTHING WAS GOOD
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Filigree pattern lover
Post-Delivery FeedbackJun 22, 2026
I have had my original Filigree dining place setting since 1989. I love it and have been adding to that set ever since. This time I ordered Filigree serving pieces: serving platter, vegetable serving dishes, sugar and creamer, coffee mugs, plus pasta and soup dishes to complete my original place settings. All the pieces arrived in perfect condition because of the excellent way they were packaged in bubble wrap and extra padding. I was very impressed. I would highly recommend Pfaltzgraff to anyone who was looking for dining place settings. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Deb
Post-Delivery FeedbackJun 22, 2026
I love Pfaltzgraff. It is good quality and great designs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Great quality items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nancy Jane
Post-Delivery FeedbackJun 21, 2026
Very pleased with the product & service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Unfortunately 2 of the pieces arrived broken. They are in the shape of a Christmas tree and 2 of the pieces came with the top broken off
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Xena
Post-Delivery FeedbackJun 21, 2026
After 48 years I still love this pattern. Thank you for the sale! The condition of the outermost box was bad ( I feared for the contents) but the inner boxes containing the dishes were good, no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Purchased from this company many times and I’ve never had this last order was not correct and I’m still waiting for the correction to arrive. They did seem to handle it quickly with customer service but the product should’ve been shipped out right away. I’m still waiting for the product that I ordered.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 10
PJ
Post-Delivery FeedbackJun 21, 2026
They had just what I was wanting in serving bowls and luncheon plates all for a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I needed a vegetable bowl to match my set. It was on sale but after shipping it didn't feel like a sale at all. Overall, I like the bowl and will use it often.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Djb
Post-Delivery FeedbackJun 20, 2026
I’m a Tea Rose collector. I have 100’s pieces of Tea Rose. I wish that you would start back to making the specialty pieces. I use my dishes everyday and display my special pieces.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Quality ! And durability !
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 8
Vicksmaw
Post-Delivery FeedbackJun 20, 2026
I sent the information about the tent sale to family members who have pfaltzgraff to add or replace items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
I belong to beautiful table settings group on face book. I use these dishes everyday and they work beautifully with other dishes. Several other members also have these. I broke 4 of the cups and replacing them.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Sunny67
Post-Delivery FeedbackJun 20, 2026
Quality well priced merchandise. User friendly website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
LisaT
Post-Delivery FeedbackJun 20, 2026
The tracking numbers were switched on the boxes of my order making it confusing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Style & Quality for an Everyday Meal
Post-Delivery FeedbackJun 20, 2026
I love my dishes, perfect style for me at such a great price, they’re a forever addition to my kitchen for myself and when I’m entertaining.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tnmom
Post-Delivery FeedbackJun 20, 2026
The color of the decorations on the cups was poorly printed. Two of the cups came broken. I have not heard back from the company yet as to the replacement of my broken items.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 3
Online Shopper
Post-Delivery FeedbackJun 19, 2026
The dishes I purchased did not match my original order
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 19, 2026
I was excited about my dinnerware selection but was beyond upset when you offered a 10% discount on my first purchase AFTER my order was placed. I couldn't find any customer service contacts info and actually felt as though I overpayed for my double set of dinnerware. It really took the snap out of my purchase.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackJun 19, 2026
Good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10