Pfaltzgraff Customer Reviews

Grad Student Mom

Jul 30, 2026

My son wanted some new plates as his were all chipped. I told him we need to get him Pfaltzgraff as they are really good quality and will hold up. I reminded him that the dishes I have are Pfaltzgraff and probably 10-15 years old yet mine are not chipped at all. So we went on the Pfaltzgraff site, he found a set he liked. We ordered 2 sets and voila, they were at his house in a couple days. They were packaged very well and they are beautiful. Big step up from college apartment plates!

Bigfish

Jul 30, 2026

Items were very well packaged and looked like what I saw online.

PC

Jul 30, 2026

The products were on sale at a great price! They decorated products are done well. Great quality!

Satisfied customer

Jul 30, 2026

The salt and pepper shakers were a little smaller than I expected but are lovely and will do the job. They arrived exactly when expected, were packaged very safely and arrived in perfect condition

Barb

Jul 29, 2026

The Trellis Dishes and Silverware we purchased have met our expectations. We already have the Tea Rose collection for years now and about 30+ years ago had the tan colored ones like the blue (Yorktown)? Have always loved Pfaltzgraff. TY

Cynthia M

Jul 29, 2026

I enjoy shopping for the seasonal items that Pfaltzgraff carries. I love watching my collection growing, and knowing they are high quality items.

Online Shopper

Jul 29, 2026

I received my order in a timely manner, and it was packed very well, but one of the mugs had a chip in it. It is obvious it occurred during the delivery. I sent an email to customer service and they responded very quickly. The apologized and ordered a replacement mug. I received the mug yesterday and it was in perfect condition. The experience with customer service was superior. I would definitely buy from this company again!

Online Shopper

Jul 29, 2026

A number of items arrived broken so not happy.

G. L. WHEELER

Jul 29, 2026

Beautiful items and shipped in a timely manner.

Online Shopper

Jul 29, 2026

All the plates came broken, and I’m currently in contact trying to receive a refund

Nice options when they arrive

Jul 28, 2026

Love the options and the quality. Have not opened my latest box that arrived late. Ordered early to take to my dil bridal shower and it arrived 2 days late. The box was opened and torn. Have not looked at it, but will drop it off and hope all is well.

Online Shopper

Jul 28, 2026

Ordered 8 bowls. 6 arrived together said order complete. Contacted support for missing 2 bowls. Was told they are coming separately. It should have said box 1 of 2. Box 2 was huge and could have fit whole order. No paperwork in box 1 to give a clue that the rest of the order was seperate.

Online Shopper

Jul 28, 2026

One of the two products had some imperfections but my wife needs them for an event she’s hosting this weekend so she does not want to return it.

Monti

Jul 28, 2026

Needed four soup/cereal bowls for a pattern that I purchased 8-10 years ago. The pattern was still available and I ordered a set of 4. The bowls were delivered undamaged and within the delivery timeframe. Good job!

HeidiB

Jul 28, 2026

I had purchased oversized coffee cups and loved them so I decided to get Cambria dinner plates, Taos salad plates and Rustic leaf bowls. The plates are all gorgeous and great quality. The bowls don't quite match, so I may return them. One plate was received broken and C/S was wonderful, quickly replied to my email and sent me a replacement. Over all I am very happy with my order and would definitely purchase from them again in the future. Thank you Pfaltzgraff.

Elaine

Jul 28, 2026

My daughter checked Marketplace for used dishes in my pattern, but the quantity was not right and the quality of used is often uncertain, so we ordered direct from Pfaltzgraff for new and the shipping cost was far less than expected. I'm very pleased!

monkey

Jul 27, 2026

I love the tea rose pattern. my sister bought me some years ago.

Online Shopper

Jul 27, 2026

Happy with availability and delivery. Disappointed that the bowls with the same named pattern differ from the ones I have. Also, dissatisfied that while my existing pieces say they’re manufactured in the USA, the ones I bought are manufactured in China.

Johnsmom

Jul 27, 2026

My new Trellis dishes are beautiful and perfect for my Florida home. I’ve had nothing but phalzgraph dishes most of my life, and always pass the old on when I buy new. Love them but would like to see more accessories for the Trellis line

Online Shopper

Jul 27, 2026

I really like my 4 dinner plates. I’m trying to add on to my collection I started in the 70s.

Online Shopper

Jul 27, 2026

I’ve known about your companies since I was little. I love the print on the dishes, beautiful set!

Online Shopper

Jul 26, 2026

Great product & well packed even though UPS box was a little damaged. Nothing was broken.

Ken

Jul 26, 2026

I had a great experience! I’ve dreamed of the yorktowne set and it’s perfect!

Standard Poodle

Jul 26, 2026

Great job!!!

Jlo

Jul 25, 2026

Good

Meg

Jul 25, 2026

Absolutely love the design of the dishes. The color is beautiful too! Great quality product.

Cat

Jul 25, 2026

I love the tea rose pattern, and I would like to see more serving dishes in this pattern.

Ginger

Jul 24, 2026

I have ordered several styles of luncheon plates only in the last several months. Rather than spend money an entire set of dishes, I use mainly the 8" or 9" plates. I would recommend your company because you sell quality plates. I realize not all of your dinnerware sets, sell just 8" or 9" plates separately, but some sellers do. I love your selection and prices. Your company has quality products and great to do business with!!

Cynthia M

Jul 24, 2026

I’ve truly enjoyed becoming a collector of Pfaltzgraff items. I now own many vintage pieces. I love the timeless style of the Tea Rose and Winterberry collections. The vintage and contemporary pieces blend beautifully together. That’s a testament to quality!

Bonnie

Jul 24, 2026

Absolutely beautiful set of dishes. They arrived in a short amount of time. There was a daily time line on the shipping and location. These dishes arrived completely in tact. The entire set was triple boxed so as not to arrived damaged. Im so impressed and the quality was top notch.

Online Shopper

Jul 24, 2026

The variety of mugs I ordered from Pfaltzgraff were very good quality and affordable. I had one issue with one mug and customer service was outstanding in correcting the problem. All of the mugs I purchased are outstanding, just the right size for my full cup of coffee, great quality, and beautiful to look at! Thank you kindly.

KenP

Jul 24, 2026

Excellent service and easy to deal with.

Cris

Jul 24, 2026

Love my dishes but had broken a couple plates over the years and I was able to find them online and order replacements instead of buying the whole set. Very excited about that!

Deb

Jul 24, 2026

I was looking for a bowl that I could use frequently and this is just the right size and shape. I especially like the handle.

Online Shopper

Jul 24, 2026

I was adding on my existing dinner ware. Items were on clearance at great price. I like the Pfaltzgraff because you don’t have to worry about chipping or cracking very durable and a great selection of color and style

StandardPoodle

Jul 23, 2026

It c was super easy. They had EXACTLY what I wanted, on sale too, ordering was easy, shipping was fast, packing prevented any chance of damage - great transaction.

Kathi

Jul 23, 2026

I love my dishes - I have had my rio dishes for over 30 years and still love them - still need to replace a few chipped bowls otherwise love them! Not happy with ups did not follow delivery instructions

Cynthia M

Jul 23, 2026

I feel confident choosing Pfaltzgraff because I know they stand behind their products. I rarely have a problem, but when a dish comes cracked, it has always been replaced promptly—often by Pfaltzgraff going above and beyond to do so. Customer service is top notch.

Online Shopper

Jul 23, 2026

Purchases have been gifts for family and friends.

DV

Jul 23, 2026

I purchased two of the Poppy pattern dinnerware set and some additional pieces in that pattern. I love the size, weight and vibrant colors of all the pieces in the set.

Online Shopper

Jul 23, 2026

I'm returning the cereal/soup bowls because they are so small. They look like children's bowls.

Online Shopper

Jul 23, 2026

My dishes all came in great condition. They were just what I wanted. They were packed very well. I'm very happy with my order! Thank you.

Pistoulet Mama

Jul 22, 2026

I got some money saved up been wanting to order more pieces to my pistoulet collection. I really wanted to larger soup bowl but it was out of stock. I contacted customer service to let them know my order was shipped timely and without any breakage. The order was packed very secure with bubble wrap and boxes inside of big box and marked fragile. CS informed me more bowls would be in stock mid August along with the large coffee mugs. Pfalzgraff sure is careful with there shipments and excellent CS getting back to me about a concern. I would recommend you checking their collections out they have lots of varieties and a sale going on now.

Carrie

Jul 22, 2026

I purchased a pie server. When it arrived it had multiple scratches on the tip, surface & handle of the pie server. I had not removed it from the box yet and I could see the various scratches clearly. I called the customer service phone number and spoke with a representative. He said he would send an email to me where I could sent pictures of the scratches on the pie server. Then the company would determine if they would replace or refund the pie server. I sent the photos. And was asked what I would like, a refund or a replacement item. I chose to have a refund. They refunded my purchase price plus the tax & shipping which I had requested. All in all, the refund process was streamline. I would have been disappointed if I was buying this pie server as a gift for someone else and would have requested a replacement. If someone asked me about making a future purchase with Pfaltzgraff, I would advise them to carefully check their purchases for flaws immediately when the items arrive should they need a replacement in a timely manner.

Online Shopper

Jul 22, 2026

Great product & service

Native Texan

Jul 22, 2026

My daughter presented a list of wishes for her September birthday, and 3 of the 6 items were Pfaltzgraff pieces... so I ordered exactly what she wished for and I know she will be thrilled.

clhodg

Jul 21, 2026

I have not been in a position to tell anyone. I used some of my plastic plates at a work lunch get together and I asked if they like my plates (because I love them!) and my boss said "they are cute. When I went to pick up a plate, I expected it to be heavier". This is because the quality is so good and the picture on them are so vivid. They look just like the stoneware plates that I bought in that same pattern. My mom had collected the whole Yorketown set years ago and I never really wanted the set (I could have ended up with all of it had I wanted it). Then I would say about a year ago I just started collecting pieces and ended up buying some newer pieces that I could use. The way everything was packaged when it arrived was very impressive.Some boxes that came were is such bad shape that I took pictures of them because I was sure that what was inside was broken. Not one chip or anything! The thickness of everything is not like the older stuff but it still is super nice. When you are eating out of a plate or drinking out of a mug, you feel the quality. I also bought some silverware that has lobsters on them (for outings and pot lucks). They were priced right for what they are. They are not super great quality, but the price was perfect for what they are; like I said. And they are so cute. I intend to use them on our next work luchon and I am sure that I will get comments on them. From the ease of ordering to the amazing packing to the quality... I am certain to buy over and over again from Pfaltzgraff and will highly recommend them to others.

Online Shopper

Jul 21, 2026

Ordered small bowls and 2 serving dishes. Very pleased with my purchases.

BCK

Jul 21, 2026

I have had pfaltzgraff dishes since 1971. I love their products !!!

JMB

Jul 21, 2026

They are lovely but way too narrow for corn on the cob even when using conr holders. Not pleased and will probably give them away and try to find some better corn on the cob plates somewhere else. These were supposed to make it easier to plate and eat corn on the cob but alas they make it more difficult