Pfaltzgraff Reviews - 3,319 Post-Delivery Reviews - 9.4/10

Most Current Certification:

Jun 16, 2026

Pfaltzgraff is an American kitchenware brand of dinnerware, serveware, drinkware and flatware. The company started as a modest-sized pottery shop that produced simple earthenware, salt-glazed stoneware crocks, and even flower pots.

Pfaltzgraff Rating

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2025 Winner Circle of Excellence

6 years

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Post-Delivery Feedback - 3,319 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.7out of 10

Overall Rating	Past 3 Months	Past Month
Positive	87%	87%
Neutral	7%	6%
Negative	6%	7%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

6.5 out of 10

Site Experience Feedback - 2,705 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	89%	0%
Neutral	8%	0%
Negative	2%	0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Pfaltzgraff

Showing 5651 - 5700 of 6,024

Virginia
Post-Delivery Feedback
Jul 6, 2025
I purchased the 16 piece dinnerware set--Filigree. I have had and used the Heritage set for some 30 years but the pieces were looking a little worse for the wear. The Filigree set is a little more modern. I did not realize that the dinner plates would be so heavy. I am older with not a lot of strength. I like the white and austere look to the set. I would prefer mugs in a smaller size--less than 13 oz.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
JT
Post-Delivery Feedback
Jul 6, 2025
The products I ordered were just what I wanted. The first part of my order came within days. The second part of my order took a very long time to be processed, and once a label was created, it took almost a week for the item to get to the post office. After I got to the post office, it was delivered in a timely fashion. I never really got an answer from anyone as to why it was taking so long.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 6
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 6, 2025
Defective in plate
Overall Rating: 5
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 6
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 5, 2025
Excellent experience. Item I needed was in stock, great price, shipped promptly, and I couldn't believe how well they wrapped the item so it wouldn't break in shipping. The item matches my current set.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Slackertodd
Post-Delivery Feedback
Jul 5, 2025
Excellent products at a very affordable price on sale. We are replacing a Pfaltzgraff set that has served us well for years. I expect this set to last us for years, based on the quality of Pfaltzgraff products. Easy online ordering and very good customer service.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Steph
Post-Delivery Feedback
Jul 5, 2025
The dishes purchased were fine. Also ordered 4 Heritage mugs. When received one was shattered and the other 3 handles were broken off the mugs.
Overall Rating: 4
Would Shop Here Again: 1
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
TAR
Site Experience Feedback
Jul 5, 2025
Website is easy to use Search worked well descriptions of items were detailed
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 5, 2025
Disappointing, I ordered 4 pieces, received 1. Original shipment showed 1 box of 2. Never received box 2 and then a credit showed up for the other 3 pieces. I think I should have gotten a gmail saying they were out of stock.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 6
Customer Support: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 5, 2025
Ist bad experience with customer service after experiencing problem with order. Received a cancellation notification post order confirmation on 1 item. I called customer service to resolve how to retrieve portion of $25 VIP reward after that one item had been cancelled. This equalled $15.38. CSR clearly did not grasp the problem and repeatedly stated I could not get an additional discount. I wasn't seeking an additional discount, I just wanted to retrieve the unused portion of the reward that resulted fron the cancellation. I ended call and called back with hopes of getting a different csr who might understand my dilemma. I kept getting Ben. His comments were condescending based on his interpretation including his manager and. accounting agreeing with him. His overall "manplaining" attitude was offensive and I hung up. I called again after cooling my anger and , of course, got him again. This time offered me an e-gift card for the unused amount. He even apologized. I accepted his apology but stated I did not understand why he created a difficult situation. If he had just listened initially, all the discord would have been avoided. He clearly needs additional training and perhaps should not be talking to customer. I presented my issue in a easy going and pleasant manner and got this treatment. All previous interactions with customer service have been great, including defective and damaged goods. I did receive the other item in a timely manner. However, I was disappointed with the stirrers from your new Dolly Parton line. They were very short and could not be used with my highball glasses. Recommend the length is added in the description so no one else will order in error. OK to use with a short mug or teacup. Whew!!! I hope I never have a repeat of this experience.
Overall Rating: 4
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 2
Full ratings for this review »
Mamanurse
Post-Delivery Feedback
Jul 5, 2025
We are very happy with our and glad we were able to replace pieces we broke. We added a gravy boat and platter.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Judy
Post-Delivery Feedback
Jul 5, 2025
I had one cup broken in one of the shipments and have not heard from customer service
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 5
Full ratings for this review »
Lynnie
Site Experience Feedback
Jul 5, 2025
It's a nice to shop and there is always a bargain
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Order me new dishes
Post-Delivery Feedback
Jul 4, 2025
Purchased 3 sets of Seraphina. Received dishes, had 1 dinner plate in pieces 2 dinner plates w chips .. need to have replaced .. please contact me
Overall Rating: 6
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 4
Full ratings for this review »
Sandra
Post-Delivery Feedback
Jul 4, 2025
Excellent product. Exactly as described.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Disappointed customer
Post-Delivery Feedback
Jul 4, 2025
I am very disappointed in the quality of the new Pfaltzgraff dishes. I ordered the Ocean Breeze Set of 4 Rim Soup Bowls to replace a few of the bowls of a current Pfaltzgraff Ocean Breeze set. There is a noticeable difference in the workmanship of the new set of bowls. There is a change to the color scheme of the Ocean Breeze Collection, the pretty light green on the previous order is now replaced with a dark olive green, the colors on the rim do not cover the entire rim so leaving a white ring around the top of the bowl and the new bowl is not as sturdy as it use to be. The black Pfaltzgraff stamp on the bottom looks cheap compared to the nice raised embossed seal that was used previously. Called customer service, was told this is the way the product is now, products change. I will not recommend Pfaltzgraff products.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 1
Full ratings for this review »
RandyB
Site Experience Feedback
Jul 4, 2025
Good experience, like P durability
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Neblina
Post-Delivery Feedback
Jul 4, 2025
Product was lovely and delivered promptly
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Michelle G
Post-Delivery Feedback
Jul 4, 2025
My pattern is Juniper and it is technically retired. There are pieces available and I order when I need some. I ordered luncheon plates. They are nice but the color of the stripes are off.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
cynmcshop
Post-Delivery Feedback
Jul 4, 2025
I bought my set of 4 painted poppies cereal/pasta bowls and loved them so much I ordered a set of 4 more! They’re so pretty! Thank you, Pfaltzgraff!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Charlie
Post-Delivery Feedback
Jul 4, 2025
Great products and love the variety.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Deɓb
Site Experience Feedback
Jul 4, 2025
Great variety
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Joanie
Post-Delivery Feedback
Jul 4, 2025
Bought my original pieces of the Haritage collection 40+ years ago. Color is off a little and I couldn't buy individual glass cereal bowl. Did buy the plastic ones but they aren't dishwasher or microwave safe, yet look like the original. Inspite of this, the replacement purchases will keep me enjoying my pattern for many more years.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Meno
Post-Delivery Feedback
Jul 3, 2025
I love Pfaltzgratt dishes. I have a set 25 years old
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jack D.
Post-Delivery Feedback
Jul 3, 2025
Amazed to find the pattern available, price was reasonable, delivery was prompt. I would highly recommend Pfaltzgraff.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
SmartMoney
Post-Delivery Feedback
Jul 3, 2025
I love these melame dishes. So perfect for outside lunches and parties. Just as pretty as displayed on website.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Susan
Post-Delivery Feedback
Jul 3, 2025
I purchased the wrong set of plates by acc8dent I did this not the company. I returned the wrong items .The Company gladly refunded my money. Then I ordered the correct dishes , they came on time, were packaged very well. I am very satisfied !
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Christy Rae
Post-Delivery Feedback
Jul 3, 2025
Highly recommended to everyone I know. Great selection and great prices and everything is well made
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Deb
Site Experience Feedback
Jul 3, 2025
I always find the website easy to use. I love Pfaltzgraff because there are so many options for each pattern! And I can find replacements if I break one. I have had three different sets over 30 years!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dean
Post-Delivery Feedback
Jul 3, 2025
Very well packaged
Overall Rating: 3
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Doc Halle
Post-Delivery Feedback
Jul 3, 2025
On last order picture. Did not match what Iwanted.Also one came chipped.Got partial refund.
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 8
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Ally
Post-Delivery Feedback
Jul 3, 2025
I’ve purchased items in last 60 Years have never been dissatisfied . This is first time I ordered online. Love quality of your merchandise! I’m so happy you are still in business. I was surprised to received an email of your sale. Many of these items I have been searching for. Bravo!!’ Your preparation I have never seen before in packaging. No way that your merchandise could be damaged!! I dislike having to return items. Great quality and your products pictures were so accurate!! Bless your company!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Sweetpea
Post-Delivery Feedback
Jul 3, 2025
The shipping was fast and the product is awesome! I absolutely love the hummingbird ice tea spoons! I have purchased all the hummingbird silverware. If they get any other pieces I will purchase again
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Mary B
Post-Delivery Feedback
Jul 3, 2025
I was disappointed in the dishes, quality of design on bowls were bad, so I returned dishes. I kept the basket and serving utensil, really like them. Overall I think the pricing is good on products sold.
Overall Rating: 10
Would Shop Here Again: 6
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
thankfull
Site Experience Feedback
Jul 2, 2025
Pfaltzgraff has been my only go-to-place to purchase winter berry dinner wear for the past 20 years. Your site has affordable prices on all of my add to pieces of Winterberry dinnerware. I am able to add pieces every few months thanks to your site. The only minus is when you are out of stock on an item !! Your packing and shipping are top notch!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
WT
Post-Delivery Feedback
Jul 2, 2025
I have not opened the boxes. I am replacing an entire household destroyed by hurricanes Helene and Milton. We just bought a home and I am so happy that my favorite styles were still available.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Mighty Mo
Post-Delivery Feedback
Jul 2, 2025
I received my polygraph order but one dinner dish broke as I was placing it on my shelf. The other items were fine but I think my dinner dish had been damaged somehow in the mail. I would like a replacement please
Overall Rating: 9
Would Shop Here Again: 4
Likelihood To Recommend: 3
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Miss Ann
Site Experience Feedback
Jul 2, 2025
I love using Pfaltzgraff products! As my lifestyle requires adding on to my collection, I am confident that the pieces will match. By offering frequent sales, I am able to add to my collection bit by bit. Thank you!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Angel
Site Experience Feedback
Jul 2, 2025
40 percent off sale and I needed some things.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sadie
Site Experience Feedback
Jul 2, 2025
Been great shopping. Trying to get stuff for 2026 wedding for my Grandson and love of his life.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Chippy
Site Experience Feedback
Jul 2, 2025
Should offer free shipping more often, with no amount required.
Overall Rating: 9
Would Shop Here Again: 5
Likelihood To Recommend: 8
Full ratings for this review »
Painted poppies
Site Experience Feedback
Jul 2, 2025
I had to go through the payment process several times for sim unknown reason. I was asked to re-submit previous submitted information for some reason.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Cathy
Site Experience Feedback
Jul 2, 2025
Seamless
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
no thank LOL
Site Experience Feedback
Jul 2, 2025
This is a wedding gift.
Overall Rating: 6
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Pattie
Post-Delivery Feedback
Jul 2, 2025
I love my glasses and looking forward to getting the rest of my order.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 1, 2025
Great company
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Micker
Post-Delivery Feedback
Jul 1, 2025
The ordering process and order tracking were easy tasks for this senior citizen who is computer illiterate. Delivery was ahead of schedule. When I received my order I was alarmed that not all pieces were ordered were sent. I contacted customer service at Pfaltzgraff via their online contact page and explained the shortage. I was pleasantly surprised with notification I received the next day apologizing for the error and I was informed that the missing items were being sent and should arrive within 7-10 days. Five days later the items were on my porch. Thank you Pfaltzgraff!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 1, 2025
Very easy to place order's! Love the quality of the items I purchased ❤️
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 1, 2025
I was very pleased with the quality
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Lucy
Site Experience Feedback
Jul 1, 2025
I have loved the Pfaltzgraff that I have owned in the past and look forward to many years with the new dinnerware.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Good Product
Post-Delivery Feedback
Jul 1, 2025
I was in need of new soup/cereal bowls, and searched online for samples that fit my personal needs and style. I placed the order and am pleased with my choice.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 6
Full ratings for this review »