Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,298 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 8% | 8% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,297
Challenger
Site Experience FeedbackNov 13, 2026
my overall interaction was good thank you
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rod
Site Experience FeedbackNov 13, 2026
Had a great deal of difficulty Not sure if the Microsoft outage affected this
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bear
Site Experience FeedbackNov 13, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Burt
Site Experience FeedbackNov 13, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
The first time I tries to use a credit card it was not approved frustrating and time consuming
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LadyDelta
Site Experience FeedbackNov 13, 2026
I found everything i needed. excellent quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GJB
Site Experience FeedbackNov 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackNov 13, 2026
Good web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeC
Post-Delivery FeedbackNov 13, 2026
good products and delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bruce
Site Experience FeedbackNov 13, 2026
Site not the easiest to use. Need catalog handy to find everything.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Pearl's Pens
Site Experience FeedbackNov 13, 2026
I have nothing but experiences with Penn State and will continue to purchase my supplies here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heinz
Site Experience FeedbackNov 13, 2026
The website is easy to use and PSI doesn't try to hide the bad reviews making an educated buy possible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lampcraft
Site Experience FeedbackNov 13, 2026
I like your website. It is easy to navigate and checkout is clear and simple
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Noah
Site Experience FeedbackNov 13, 2026
Overall pretty good wish the website had more options for a handful of pen blank wood species
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Blackberry
Site Experience FeedbackNov 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hardware guy
Site Experience FeedbackNov 13, 2026
I looked up the item and google took me to you. I have purchased from pennstate many times in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackNov 13, 2026
Cart doesn't transfer well between phone and computer when logged in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cob
Site Experience FeedbackNov 13, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bart
Site Experience FeedbackNov 13, 2026
I like that the instructions are shown with the items. The bushings and drill sizes are shown, and if there are any special assembly items or processes. Instructions are very good. All the kit orders in the past have been correct.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jdavid6
Site Experience FeedbackNov 13, 2026
I find that people like this item, especially when made with local wood.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mugsy
Site Experience FeedbackNov 13, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diamond S
Site Experience FeedbackNov 13, 2026
I found the website to be easy to navigate. The only thing I didn't like was items out of stock. I do understand that the items were popular and sometimes run out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JSB Customs
Site Experience FeedbackNov 13, 2026
Please stop using mail innovations to ship. They are horrible and take weeks to get things we sometimes need to fulfill a customers order.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Don
Post-Delivery FeedbackNov 13, 2026
_most!______all help I have asked was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Therueter
Site Experience FeedbackNov 13, 2026
No issues. Everything was straight forward and payment and data entry were seemless.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackNov 13, 2026
Always good. Shipping too expensive
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackNov 13, 2026
Pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bigd
Site Experience FeedbackNov 13, 2026
great company, great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackNov 13, 2026
Nothing to add
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackNov 13, 2026
The carbide 1 1/2 inch bit wanders all over the place in my drill press. The non carbide doesn’t do this
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Bill S
Site Experience FeedbackNov 12, 2026
Easy to find item and very good selection. Comprehensive pen turning supplies
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Banjo Hero
Site Experience FeedbackNov 12, 2026
Easy shopping and had what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackNov 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oklahoma
Post-Delivery FeedbackNov 12, 2026
Each year I make pens for my squad. At the police Department, Baker Squad this year. I’ve been doing this since 2011. Everyone loves them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Yo-yo
Site Experience FeedbackNov 12, 2026
Clear, concise and professional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pink
Site Experience FeedbackNov 12, 2026
Would like to see more material for making game calls.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
I find everything need from PSI
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fergy
Post-Delivery FeedbackNov 12, 2026
Have a professional staff which makes it easy for the customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Doc
Site Experience FeedbackNov 12, 2026
Did online. No personal experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No Sugar Coating
Post-Delivery FeedbackNov 12, 2026
I had questions about the product and the staff member I reached was able to answer said questions.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Sneed
Site Experience FeedbackNov 12, 2026
i have used Penn State many times its a good site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavidK
Site Experience FeedbackNov 12, 2026
Occasionally, I get a non-secure server message when I go to checkout on your site. This typically happens when I have to go back and correct information during the checkout process, and then hit continue.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
rob
Site Experience FeedbackNov 12, 2026
Hadn't been on the site in awhile. it was good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Brc
Site Experience FeedbackNov 12, 2026
I needed some new bushings but you was out of stock for the ones I needed
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stan
Post-Delivery FeedbackNov 12, 2026
Penn State has products nobody else has at great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
with the amount of pens i buy, it can become expensive,especially when you donate them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Keet
Site Experience FeedbackNov 12, 2026
Great selection and product information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Post-Delivery FeedbackNov 12, 2026
Great place to woodworking products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10