Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,337 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 89% |
 Neutral | 8% | 8% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 85% |
Neutral | 11% | 12% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,517
Rick
Site Experience FeedbackSep 6, 2026
Interaction was fine. It was easy to find the products I was looking for, although the description might have been a bit more detailed, i.e., how big was the pen - was it a slim line or a cigar pen?.....or something in between.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Burky
Site Experience FeedbackSep 6, 2026
out of some items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JSWAIN
Site Experience FeedbackSep 6, 2026
Always a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guido
Site Experience FeedbackSep 6, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kjwood
Site Experience FeedbackSep 6, 2026
Good was hoping for a labor day sale
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 6, 2026
Disappointed by the southwest pen blanks. Dry and the layers separated.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Philthephlier
Site Experience FeedbackSep 6, 2026
So far so good. I have purchased pen kits from Rockler recently and I am very pleased with the quality.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Melinda
Post-Delivery FeedbackSep 6, 2026
I am new to wood turning and a friend Rick Longo recommended Penn State to me. I bought my lathe and several accessories. Just got everything set up yesterday. I can’t wait to get started.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
No-Face Azazel Joker
Site Experience FeedbackSep 6, 2026
Dope Cheap Brass Bowl, I Hope It Smokes Well And Doesn't Get Clogged Etc, I'm Really Happy With My Purchase, Especially The Price And Look Of The Quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grounded
Site Experience FeedbackSep 6, 2026
I haven’t been Woodturning for awhile. Getting back into with turned gifts. Enjoyed past purchases. Ordering is easy; nothing confusing for an older customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimchi
Site Experience FeedbackSep 6, 2026
Really the only and best place for this type of product that I'M aware of.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Philip
Site Experience FeedbackSep 6, 2026
No bad, Just happy to have found what I need and as an artist I may be back for more tools I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Post-Delivery FeedbackSep 6, 2026
The items I wanted were on sale for a great price and they were delivered timely
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dan
Post-Delivery FeedbackSep 6, 2026
Penn State industries almost alway has what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
SanJac
Post-Delivery FeedbackSep 6, 2026
Very interestig product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
MIKE
Site Experience FeedbackSep 6, 2026
Everything was fine, no bugs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackSep 6, 2026
Only problem I had was finding where to add the coupon code. I went back and forth with the checkout process a couple times before I saw it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ366
Site Experience FeedbackSep 6, 2026
Overall the purchase experience was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Davidbergman585
Site Experience FeedbackSep 6, 2026
I’m disappointed that there’s no free shipping
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Moe
Post-Delivery FeedbackSep 6, 2026
I was disappointed to hear the fidget pen is no longer available. But also understand PSI can’t control the products their suppliers offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Veteran Hobby
Post-Delivery FeedbackSep 5, 2026
I have been buying PSI kits since 2009. Have made. well over 3000 various pens and do not sell them. I give them to my friends and charity events. This is my hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nick
Site Experience FeedbackSep 5, 2026
I like the site, it is fairly easy to navigate.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
RG
Site Experience FeedbackSep 5, 2026
All good this order. When will wand kaleidoscope kits be availablr?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tomtom
Site Experience FeedbackSep 5, 2026
As always, your site and products are top notch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackSep 5, 2026
Had a good experience with ordering. it was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Archie
Site Experience FeedbackSep 5, 2026
Hard to find pen kits by your category menu. Would be easier for me to search alphabetically. Same pens, but different finishes are not together when I search. Frustrating to look for Gun Metal when it is not side by side with the Chrome or Brass.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Grando
Post-Delivery FeedbackSep 5, 2026
I have contacted your techs regarding other products and every time they have been very helpful. Products come safely packaged and labeled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
DH
Site Experience FeedbackSep 5, 2026
pretty good could be modernized a little bit but not bad made my purchase, adding apple pay would be nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackSep 5, 2026
Penn State is my number one choice for items I need for my hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debina
Site Experience FeedbackSep 5, 2026
Overall it was good. I wish shipping was a little less expensive, but understandable.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackSep 5, 2026
It was fine. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sturner
Site Experience FeedbackSep 5, 2026
Worked fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Post-Delivery FeedbackSep 5, 2026
No major glitches except the slow delivery time, the time the order was placed until the order was shipped..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 5
Pen Guy
Site Experience FeedbackSep 5, 2026
Always good over 10 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheap trick
Site Experience FeedbackSep 5, 2026
Penn state is my default provider. Others have competing prices but the service is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GAR
Site Experience FeedbackSep 5, 2026
Things went smoothly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
Great hobby. Fun. Products are lovely and skills not hard to learn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Manny
Site Experience FeedbackSep 4, 2026
Penn State Industries has been great and I really like the product they have. Its a pleasure always getting the new catalog so I can see what's new!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
I have a 12 and a 10 inch lathes. All the support equipment that goes along with the lathes and pen parts. I have been using Penstate products for 40 years. Thanks for all the products and support. Thanks for all the support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BTA1990
Site Experience FeedbackSep 4, 2026
Love shopping on this website. Can always guarantee I'll spend more than I should but that's not their fault. I just love woodturning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mully
Site Experience FeedbackSep 4, 2026
Easy day shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJGirl
Site Experience FeedbackSep 4, 2026
Good experience with website. Easy to navigate. Appreciate the bonus points that allow me to save on my orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave L
Site Experience FeedbackSep 4, 2026
Site let me find the kits I needed, and looking through blanks gave me ideas. Council not find the wood I wanted for the shaving blanks but was able to find a blank that will work.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Linda
Site Experience FeedbackSep 4, 2026
Response time between Web pages is a little slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
Timely, good quality.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
J-bird
Site Experience FeedbackSep 4, 2026
I love Penn State. I wish we had better options for shipping. Preferably free.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John K
Post-Delivery FeedbackSep 4, 2026
I enjoy turning pens. I primarily used to build furniture and cabinets but I no longer have any place to put any more. Pens fill the “maker” gap. I sell pens at craft fairs and whenever a new and interesting item is added to your catalog I generally order a few.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
One thing is out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Always good
Post-Delivery FeedbackSep 3, 2026
Always a good transaction with penn state.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AntlerCore LLC
Site Experience FeedbackSep 3, 2026
The whole shoppimg experience was great. Everything was easy to find and add to the cart. The website was easy to navigate. The checkout was super easy. I'm already selling these custom deer calls and more orders are pouring in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10