Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,299 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 8% | 8% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,287
Denny
Post-Delivery FeedbackOct 27, 2026
I am satisfied. With the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
pmburr
Site Experience FeedbackOct 27, 2026
The site was helpful and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sts
Site Experience FeedbackOct 27, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pen turning but.
Post-Delivery FeedbackOct 27, 2026
One item is short on the product and am trying to resolve.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 5
Jim
Site Experience FeedbackOct 27, 2026
I have made dozens of purchases over the last few years from Pennstate and it has always been smooth and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Site Experience FeedbackOct 27, 2026
out of stock items when you texted me were in stock
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Emileg2
Site Experience FeedbackOct 27, 2026
All products have purchase are perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Post-Delivery FeedbackOct 27, 2026
My old old ice cream bushing did not work with this scoop kit. You guys changed something.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Batman
Site Experience FeedbackOct 27, 2026
Have no issues with penn state they have been great, and I will continue to buy from them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sliver picker
Site Experience FeedbackOct 27, 2026
Ordered online
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 27, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted
Site Experience FeedbackOct 27, 2026
was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
TLCrafting
Site Experience FeedbackOct 27, 2026
Purchase was easy and clear. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RonS
Site Experience FeedbackOct 27, 2026
i was a le to identify, read descritions and reveiws of my desired products easily. checkout was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
QCWT
Post-Delivery FeedbackOct 27, 2026
Quick, delivered as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Great business to deal with
Post-Delivery FeedbackOct 27, 2026
I appreciated getting the notification that the pen blank I was wanting was back in stock. Shipping costs are much lower than any other site I have shopped at for wood turning supplies. Prices on products are fair and reasonable and I was very happy with the quality of the blanks I purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Battat
Post-Delivery FeedbackOct 27, 2026
I am happy with Penn State. They have what I need usually when I need it. This order is product I have ordered many times before, but I do have a couple of issues with product I havbe purchased in the past being less than the quality I am used to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bob
Site Experience FeedbackOct 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1213jrod
Site Experience FeedbackOct 26, 2026
very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miser
Site Experience FeedbackOct 26, 2026
Overall could follow website well able to compare single price pens with sets. Also to navigate to check prices for future purchases. Checkout was orderly fashion and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TC
Site Experience FeedbackOct 26, 2026
Like the linkage of bushings and drill bits to the selected pen options.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RayV
Site Experience FeedbackOct 26, 2026
Was a normal type transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
EJ
Site Experience FeedbackOct 26, 2026
it was really good! I was buying a pen kit to make for my Dads 50th birthday and I found the right one almost instantly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackOct 26, 2026
Straightforward transaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
none
Site Experience FeedbackOct 26, 2026
Routine supplier of hobby wood working supplies
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackOct 26, 2026
Good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 26, 2026
It was good overall. The site could be easier to navigate and find items.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiginbna
Site Experience FeedbackOct 26, 2026
Website is easy to maneuver. Blank prices are very competitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TMG
Site Experience FeedbackOct 26, 2026
I am a woodworker/pen turner. Purchased pen kits and spare pen tubes (8 mm). Site worked fine; no difficulty in finding items or in placing order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joe P
Site Experience FeedbackOct 26, 2026
everything went fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrew
Site Experience FeedbackOct 26, 2026
Always a good experience with the web site. Past experiences with support have been good as well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
David
Site Experience FeedbackOct 26, 2026
The price in the catalogue I just received and the price listed on the website were different. The website was higher. And the last time I ordered I was supposed to receive a $20 rebate according to the email I received but I never did.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rick
Site Experience FeedbackOct 26, 2026
Overall a good experience. Had to replace the stored information when the credit card number populated the field because the system did not like the spaces the stored information contained.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KB
Site Experience FeedbackOct 26, 2026
All Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BE
Site Experience FeedbackOct 26, 2026
Penn State has lost of options to choose from.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Post-Delivery FeedbackOct 26, 2026
Great cudtomer service great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ken
Post-Delivery FeedbackOct 26, 2026
nice starter kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Skip
Site Experience FeedbackOct 25, 2026
I wish some of the part numbers needed for a project were more descriptive, to see if I already have. I have to bring up the part number to see the description.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Texas girl
Site Experience FeedbackOct 25, 2026
Not a lot of options for #1 mt mandrel for pen turning.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Hilary
Site Experience FeedbackOct 25, 2026
It's easy to find what I need. One thing that would make it better is having purchasing buttons for the correct drill bits and bushings on the page for the pen kit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lcv
Site Experience FeedbackOct 25, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skeet5050
Site Experience FeedbackOct 25, 2026
I have always had a good experience when dealing with PSI. Especially their customer support. The few times i have had a problem, PSI staff were very helpful and quick to resolve the problem.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bird Dog
Site Experience FeedbackOct 25, 2026
Easy and quick to ordet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JavaClimber
Site Experience FeedbackOct 25, 2026
I struggled finding how to use rewards. I was disappointed rewards expire. I wish there was free shipping on large orders (would have ordered more to get free shipping)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RayGun5x5
Site Experience FeedbackOct 25, 2026
Happy with the overall experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 25, 2026
Quick and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Post-Delivery FeedbackOct 25, 2026
Ran into issues with certain items in my cart not being able to ship to PO Box but sytem would not allow putting my phyical address in. called and CS women was friendly and helpful but could not resolve issue. Ended up deleting those items to get order complete.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
RTA
Site Experience FeedbackOct 25, 2026
The site had exactly what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mike
Post-Delivery FeedbackOct 25, 2026
Very professional and courteous staff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10