Penn State Industries Customer Reviews

John R

Aug 9, 2026

Most everything was good. Some of the acryllic blanks I have purchased from you in the past have crumbled on the lathe. Maybe due to poor mix. Not your fault but it is money down the drain. I know my chisels are sharp.

This guys

Aug 9, 2026

Great

Pen Dad

Aug 9, 2026

Good

Russ

Aug 9, 2026

Some difficulties with ordering!

Goodman

Aug 9, 2026

My experience was good so far.

Kev

Aug 9, 2026

Was a good experience

Rick

Aug 9, 2026

Always easy to deal with , quality products I buy with confidence

Eilenz

Aug 9, 2026

Easy to order items were not overly priced

Will

Aug 9, 2026

I purchased several items related to starting pen turning. The products were very good, but I did have a problem with finding the “everything but the lathe” pen kit because it was not appearing on the website but would show up on a generic browser search. Not sure what caused that but it was a bit challenging.

Online Shopper

Aug 9, 2026

Smooth transaction start to finish

Bruce

Aug 9, 2026

fairly easie to navigate.

PeteH70

Aug 9, 2026

N/A

THN

Aug 8, 2026

Slow response on orders.

Lori

Aug 8, 2026

PennState products are beautiful, always pleased with their products.

NA

Aug 8, 2026

I HAVE BEEN A WOOD WORKER FOR ABOUT 10 YEAR NOW AND THIS IS MY FIRST EXPERIENCE WITH PENS. I RECENTLY PURCHASED A PUBLICATION " PEN TURNER'S WORKBOOK" BY BARRY GROSS AND WILL BE STUDYING THE MATERIAL IT HAS TO OFFER WHILE I WAIT FOR THE DELIVERY OF THE PEN ORDER THAT I JUST COMPLETED. I AM FACINATED WITH THE OVERALL LAYOUT OF YOUR WEB SITE . IT SEEMS TO HAVE EVERYTHING THAT IS NECESARY HAVE A SUCCESSFUL PEN MAKING EXPERIENCE..

Official

Aug 8, 2026

Had the items that I ordered and arrived in great condition and on time.

Dianne

Aug 8, 2026

Good

TLC

Aug 8, 2026

Very happy with service and quality of products

DeeDee

Aug 8, 2026

Penn State is a wonderful reliable company to do business with. Fast shipping great prices and quick delivery.

Stan

Aug 8, 2026

The one thing I like best is getting points for money off future purchases.

Jay

Aug 8, 2026

Everything was great nothing bad to say.

Eljay

Aug 8, 2026

Expanding my wood turning projects, found what I needed without any problems after accessing the Penn State website. Thank You!

AKORRN

Aug 8, 2026

Always a pleasure browsing the site.

Online Shopper

Aug 8, 2026

selection limited compared to Rockler and other retailers

Sweetie pie

Aug 8, 2026

Great products. Little difficult to order online

Drake

Aug 8, 2026

Penn State Industries always delivers a clean, easy, and quick way to purchase all of my turning needs! Always love coming back to see what's new!

Mr Turner

Aug 8, 2026

Not my first purchase from Penn state. Communication about my deliveries could use some work though

Tony

Aug 8, 2026

cost of shipping is high.

lyteman219

Aug 8, 2026

Everything was seamless

Ye old turner

Aug 8, 2026

The bowl gauge is a great price

Beernerd

Aug 8, 2026

Had plans to go out town during delivery time frame and wanted to know carrier for delivery. No one answered the phone and no one answered chat.

Nan

Aug 8, 2026

X

Online Shopper

Aug 7, 2026

Shipping takes to long in comparison to amazon.

Mdetraveler

Aug 7, 2026

Easy to find what I wanted, even items not in the catalog. Easy to place order!

Online Shopper

Aug 7, 2026

I am a long time customer of Penn State Industries, both online and in-person when I lived in the Philadelphia area for 10 years. The website today treated my like a stranger, even though I was "logged in." The order page demanded all my info anew. Every step was like it was the first time. And despite ordering $400+ I had to pay shipping. This experience was truly poor. You know, I can get what I want from Exotic Blanks and not be treated so poorly. Or Woodcraft. This order experience was truly, genuinely insulting for a customer with my order history. You should get to go out of business, because you don't know how to do it.

Bobby

Aug 7, 2026

every thing went find

Rock

Aug 7, 2026

Great no problems

Randy

Aug 7, 2026

All Good

GJB

Aug 7, 2026

About a year or so ago I purchased some spalted tamarind pepper mill blanks, 3 or 4. When I received them, they were so dry and punky, I couldn’t do anything with them. I called customer support, and that was the worst conversation I had ever experienced coming from a customer service representative. He told me I should have read the article pertaining to the wood, That I would have to stabilize and I can’t remember the exact extent of the conversation but it was really condescending. I’m 83 years old, been turning for many years. I have done a lot of business with Penn State, I bought one of your lathes, although I own a 24/36 OneWay. I decided to quit doing business with PSI, and I didn’t for about a year. After reconsidering, I felt it wasn’t fair to let one —- hole, prevent me from doing business with a company I thoroughly appreciate, and it wasn’t fair to PSI, I have a feeling that individual is no longer with PSI, I’m sure I’m not the only one he tried to humiliate, or at least I hope he is not. As you can see I am back. From the review, and the survey you are now doing, it sounds like something has changed at PSI, AND FOR THE BEST. Thanks for reaching out.. I appreciate the products you make available. Garland J. Barras ,

Art

Aug 7, 2026

Easy to locate items I wanted to purchase

Old Software Engineer

Aug 7, 2026

Needed some supplies for my pen making. Found the items I wanted and placed order. One item out of stock, but asked to placed on the waitlist.

Nettie

Aug 7, 2026

i had a good experience today and almost always when I order. you are a good company and I do like your products.

Mike O

Aug 7, 2026

I am a return buyer who has purchased from Penn State Industries for several years. Their merchandise is always top notch and their prices are reasonable.

Ed Sr.

Aug 7, 2026

These kits are easy to make (I've used both acrylic & wood). Nice opportunity to turn 3 identical shapes.

Rusty from Relic Gamecalls

Aug 7, 2026

I always have a good experience with Penn State.

papa

Aug 7, 2026

good

Tom

Aug 7, 2026

Good found what I needed

Online Shopper

Aug 7, 2026

Na

Rich

Aug 7, 2026

I'm teaching two young fellows how to work the lathe and other tools, mostly making small items, like pens, bowls, etc. They are good learners and the materials we are using are so good.

Walky

Aug 6, 2026

I had received from a gentleman who was over 85 years old a fairly large box of different kits- pen kits and kits for spoons and measuring cups etc. None of the kits I received had the bushings that would go with the kits. On 7/28 I ordered 7 sets of bushings to go with the kits. I have ordered thousands of dollars of items from Penn State industires before but had never ordered a bushing for the designer pen kits. What I didn't know is that you have multiple different types of designer pen kits. The one I happened to order was not the correct one. A I said- I had never ordered before and I didn't know that I was supposed to order the PKMONT-NT vs. the PPMONT. I turned the pen kit accordint to the directions, and being the wrong middle bushing, obviously the clip end of the middle part of the pen was not correct, and I therefore had a very proud center. I thought I possibly made a mistake and used the wrong side of cernter bushing. The gentleman who gave me the kits gave me two different pen blanks, and ask if I would make him two pens out of tll the stuff he gave me. Since the clip end was ruined I have a Woodcraft close to me, so I went there to see if by chance they had the same color and type of blank. Lucky for me they did. Since the tip of the pen was OK, I just had to re-do the clip end. I lined up the pen using what was I thought the right part of the bushing and turned to that again. Again it was wrong, because the bushing was wrong. So I got my caliper and measured what the instruction said it was suppoed to be, and saw that obviously I had the wrong bushing. It was after hours so I called into the office the next morning, and was routed to the guy who dealt with that sort of thing. It was only then that I was told that there was multiple kits with the same "Designer Pen" name, but only then did I find out that I hade inadvertantly ordered the wrong kit. I realized that the mistake was mine, but felt that the guy I was talking to was very down-grading, and really made me feel like an ass that I didn't know these things. After a few minutes of him berating me I told him to just let me talk to the sales person so I could order the right kit. When the sales person got on the phone, I explained what had happened, and she also made me feel like a complete ass. I had had it up to here (pointing to the top of my head) and basically hung up on her, and had not ordered the bushing set. I used my calipers to turn the portion the way it was supposed to be, and it fits nicely. I was VERY disappointed in the way I was treated. I ran my own business for 47 years, that I dealt with a product that I dispensed that didn't work out right etc. The correct response to anyone, and especially to someone who had been a good client for years would be not to downgrade them, even if it was ultimately their fault. (In my business, as a veterinarian, 99% of the time it was because the product was being used by the client). The correct response should've been, "Hey, sorry that happened, we'll send out another bushing- no charge." But that doesn't look like that's the way your business model says to do things. Look up my record and see the thousands of dollars I stuff I have purchased from you. In a small handfull of times, there has been part of apen kit missing etc. and you replaced only that part of the kit. Which is fine, but I'm guessing that averaged one time every year or two. If my business does't mean that much to you, let me know. There are other places to go. Clarence Sitzman