Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,318 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 90% |
 Neutral | 7% | 8% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,363
woody
Site Experience FeedbackOct 17, 2026
easy to use but the discount code was hard to read as the o and the 0 looked the same
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
PW
Site Experience FeedbackOct 17, 2026
Pics could be a bit clearer when blown up
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim T
Site Experience FeedbackOct 17, 2026
You are the only company I order pen supplies who do not offer free shipping with a large order.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
CADDISLB
Site Experience FeedbackOct 17, 2026
HE OLY PROBLEM WAS TRYING TO USE SOME OF MY POINTS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jim
Site Experience FeedbackOct 17, 2026
oter places i order from give free shipping after !$100.00.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mike
Site Experience FeedbackOct 17, 2026
Easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackOct 17, 2026
Found what I was looking for but had to enter payment method twice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MWM
Post-Delivery FeedbackOct 17, 2026
Psi had what I needed and received the order quickly. Always a good experience with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackOct 17, 2026
Fine as is
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 17, 2026
I have been using your products for years teaching my home school students. Their results are at times less than desirable,but that is not the pen blanks fault. Great instructional project and something the student walks out with saying I made this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WDM Turner
Post-Delivery FeedbackOct 17, 2026
The products are always perfect for what I need, and the instructions on kits always make completing the project easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dave
Post-Delivery FeedbackOct 17, 2026
Easy to navigate website.good pricing. Ontime delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sam
Site Experience FeedbackOct 17, 2026
It's good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 17, 2026
I will be getting into pens in about 3 or 4 months but have to clear out some tools to make room. Your website has better information on products than others so when I am ready for the lathe may very well get yours.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Rene
Site Experience FeedbackOct 17, 2026
No Problems
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
“The Returner”
Site Experience FeedbackOct 16, 2026
My 19-year-old son and I are both new to woodturning, but we’ve jumped into it full force and absolutely love it! We joined the Peace River Woodturners to learn, improve our skills, and share our passion for this amazing hobby. Since your company is affiliated with the group, we’ve purchased quite a bit of our woodturning supplies through you, and we’ve been very pleased with everything so far. We truly appreciate having a reliable place to get quality supplies as we learn and grow in this hobby together. We look forward to continuing to do business with you and highly recommend you to anyone interested in woodturning!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iceman
Site Experience FeedbackOct 16, 2026
Penn State has alot of options and their quality is outstanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackOct 16, 2026
Easy to navigate. Smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackOct 16, 2026
EVERYTHING WAS EASY AS USUAL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ky
Site Experience FeedbackOct 16, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gatormaxbubba
Site Experience FeedbackOct 16, 2026
When I went to check out there was no way to use my rewards and I couldnt figure it out, so now I have points that Will go to waste
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pilgrim
Site Experience FeedbackOct 16, 2026
Web site experience was good. Two items were higher in price than in the most recent catalog, however.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 16, 2026
I'm very comfortable with the web-site and pictures and information in it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smeechie
Site Experience FeedbackOct 16, 2026
Website was clean and easy to use
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Rwgazer
Site Experience FeedbackOct 16, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NRJ
Post-Delivery FeedbackOct 16, 2026
I recently had a few friends that I wanted to gift with a personalized pen. With the large selection of pen kits that that cover most interest and appeal to a very diverse group I most often select Pennstate for all my projects and supplies. Always have quick accurate response to my orders. Rarely have a need to call for help but when I have I have always been pleased with the response and helpful professional person taking the call. I am about to start a build of about 20 pen with a western flair to suite cowboys and manly men. I just received my order as expected and now heading to the shop. I inspected my order and it was complete and accurate as usual. With the continual additions to the product lines and supplies I find Pennstate to be the best source of any thing I might need. Thanks PSI.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
David
Site Experience FeedbackOct 16, 2026
Easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lee
Post-Delivery FeedbackOct 16, 2026
They have good products but , you don't know when it might show up.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 16, 2026
Overall a good experience. I had some difficulty figuring out the sequence of data entry anf haw to apply the gift card. More just getting used to the process than a problem. Next time will go more smoothly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
sandy
Post-Delivery FeedbackOct 16, 2026
Simple. They have what I need to make pens as gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chigger
Post-Delivery FeedbackOct 16, 2026
I ordered supplies to make a pepper mill and they arrived safely. Thanks
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Mudd
Post-Delivery FeedbackOct 16, 2026
All is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
Matty
Site Experience FeedbackOct 15, 2026
Looking to venture into a new hobby. Penn State Industries is a one stop shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 15, 2026
have to have product number to find stuff
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ed
Site Experience FeedbackOct 15, 2026
Selection is great, prices are comparable to other venders. Some of the fountain pens were hard to find with the built in filter.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Denny
Site Experience FeedbackOct 15, 2026
I’m 79 years old and have been making pens and other items on my jet lathe for over 30 years and Penn State Industries has always been my first source for all my turning needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phonso
Site Experience FeedbackOct 15, 2026
good as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan Dan the pen man !
Site Experience FeedbackOct 15, 2026
Very easy to navigate look very forward to doing more business with you folks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Satisfied turner
Site Experience FeedbackOct 15, 2026
I've been working with Penn State for years and find the customer service and website ordering outstanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Refill Category
Site Experience FeedbackOct 15, 2026
Very confusing experience trying to find pen mechanisms that are compatible with Parker click ball point refills. Got there eventually, but the lingo was difficult to interpret.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Greg
Site Experience FeedbackOct 15, 2026
Easy to navigate website, great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chevo pelon
Site Experience FeedbackOct 15, 2026
everthing was easy and convient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackOct 15, 2026
Found exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skip
Site Experience FeedbackOct 15, 2026
Online ordering was straight forward and east to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mr Bob
Site Experience FeedbackOct 15, 2026
I spoke with customer service and they were professional and courteous and gave me the useful information I requested. I then completed my online order. I have always had an application for the service and quality of products I have received from PSI.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 15, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Pop8
Site Experience FeedbackOct 15, 2026
Product descriptions and information are good but utilizing the search option is difficult to manuever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KAP
Site Experience FeedbackOct 15, 2026
The site would not go back from entering the giveaway to shopping. I had to go to the cart then to continue shopping. This would be great functionality to have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10