Penn State Industries Reviews - 2,293 Post-Delivery Reviews - 9.5/10
Penn State Industries Rating
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5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 86% |
 Neutral | 8% | 11% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 12% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,691
Online Shopper
Site Experience FeedbackJun 26, 2026
I am not at all happy with the check-out process I always have to keep going back and forth between screens and sometimes it can be annoying t
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
FNP
Site Experience FeedbackJun 26, 2026
Unclear why Slimline Pro Pen Kits are difficult for some vendors to keep in stock. Glad you had them. Web site was straightforward
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wand Woman of Boise
Site Experience FeedbackJun 26, 2026
It's a good website, I've never had any problems in the past and this was no exception.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bert
Site Experience FeedbackJun 26, 2026
happy with purchase. shipping costs are out of proportion
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fyvstrang
Site Experience FeedbackJun 26, 2026
Super easy ordering as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 26, 2026
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iceman
Site Experience FeedbackJun 26, 2026
Purchase for gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
red
Site Experience FeedbackJun 26, 2026
never had a problem ordering stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackJun 26, 2026
Much easier to use from email than online catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken B
Site Experience FeedbackJun 26, 2026
Penn State Industries is the place I look first for all my turning supplies. You generally have quality tools at a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cap-N-Glen
Site Experience FeedbackJun 26, 2026
I contacted Donna when ordering and she was friendly and quickly helped me with my problem.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 26, 2026
There is nothing bad to say every experience that I have had with making a purchase online receiving the products and the products of themselves or top shelf quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessie
Post-Delivery FeedbackJun 26, 2026
My husband needed a part for his lathe so he could use it again for his new project. I received a message that it had arrived and I was surprised. I asked my husband and sure enough, he grabbed it right out of the mailbox and started using it. It is the perfect part for his lathe, the price was excellent and it was in stock. We are happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Red
Post-Delivery FeedbackJun 26, 2026
Shipping could be a little quicker since its paid for but thats about it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
JWBWW
Site Experience FeedbackJun 26, 2026
Quick and efficient.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MisTy
Post-Delivery FeedbackJun 26, 2026
Just setting up my first personal woodworking shop. Products are all high quality and have never been disappointed with any purchase from Penn State.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackJun 26, 2026
My only real complaint is that it's difficult to change quantities in the cart -- see previous survey comments
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackJun 25, 2026
Had a coupon code but didn't see where to enter it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJun 25, 2026
I've always had great service from PennState Ind. Thank you very much for that service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackJun 25, 2026
Penn States website is easy to navigate with lots of great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judge
Site Experience FeedbackJun 25, 2026
very good experience with penn state. been buying pen kits for several years. lost my youngest son in 2011 and stopped making pens. am now restarting the hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
Great stuff, very high quality from source manufacturer.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackJun 25, 2026
I like your website. It’s easy to navigate and select the things I want to purchase
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sarge
Post-Delivery FeedbackJun 25, 2026
I’m anxious to see how this pen kit turns out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Aclaussen26
Site Experience FeedbackJun 25, 2026
Everything went well so no concerns
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pablo
Site Experience FeedbackJun 25, 2026
Good company with good variety of products. Wish they had more bulk packs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 25, 2026
My son informed me of your website. PSI has a vast variety of materials and tools! Very Satisfied. Thanks Much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackJun 25, 2026
Simple and clear
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 25, 2026
Enjoy the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Post-Delivery FeedbackJun 25, 2026
Most items I get at VA Penn State are tried and proven. Usually just repeat orders. I d like to try new products when they come along.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
I don’t like the way the reward system works. I wish the on line order system was easier to find and order items.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 8
Chip
Site Experience FeedbackJun 25, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
CHarris
Post-Delivery FeedbackJun 25, 2026
Good quality products. I’m new to pen making so I especially appreciate the information and ability to easily order the bushings and drill bits for each pen kit.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
Dean
Post-Delivery FeedbackJun 25, 2026
My items arrived within about 4 days with the budget shipping provision and a weekend during that period. Kit was easy to build.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
bob
Site Experience FeedbackJun 25, 2026
ive been buying from peen state inds for about 15 yrs now or more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joz
Site Experience FeedbackJun 24, 2026
Lathe accessories
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Harold
Post-Delivery FeedbackJun 24, 2026
Your team are great. I was one of the first to get the John 3:16 kit and found that the mech. called in and the per exp. was great. I am so happy with your company and the people that make the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Grumpy
Post-Delivery FeedbackJun 24, 2026
I make mini designer an mini clicks to give to people I meet .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
MN_Pete
Site Experience FeedbackJun 24, 2026
Great selection of wood turning products. Came for the motor replacement but left with dozens of different ideas for future gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GaryW
Site Experience FeedbackJun 24, 2026
Found everything I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Can the threded part of the mandrel for wine stopper be removed?
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jason
Site Experience FeedbackJun 24, 2026
I've never had a bad experience with Penn State. Always great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
I just believe shipping should be free over $100
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
None
Site Experience FeedbackJun 24, 2026
Pen making
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rj
Post-Delivery FeedbackJun 24, 2026
need more choices with clips and pencil kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Jeff
Post-Delivery FeedbackJun 24, 2026
Good price on lathe knives, look like really good quality but haven’t used them yet. I contacted customer service to see if I could apply my 15% discount for first time customer as I accidentally placed order w/o it (I must have missed it in the ordering process). I never heard back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 6