Penn State Industries Reviews - 2,290 Post-Delivery Reviews - 9.5/10
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 86% |
 Neutral | 8% | 10% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 12% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,694
Newcal
Site Experience FeedbackJun 27, 2026
Great experience in my purchase today as every time I purchase pen kits at Penn State Industries. In addition I love the artistic quality of the kits I purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T Joseph
Site Experience FeedbackJun 27, 2026
trying a filigree, First time using a Filigree, Nice trying sometime new.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pete
Site Experience FeedbackJun 27, 2026
Order from phone, while watching TV.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 27, 2026
They had what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
Al
Site Experience FeedbackJun 27, 2026
No complaints
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jakj
Site Experience FeedbackJun 27, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
easy to order from. nearly always have the product I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Wendy
Site Experience FeedbackJun 27, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ST
Site Experience FeedbackJun 27, 2026
I recommend that when someone adds a pen kit to their cart, the system should automatically recommend the bushing and drill bit size for the project.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SooLine
Site Experience FeedbackJun 27, 2026
Unclear about shipping charges and number of boxes.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Rick
Post-Delivery FeedbackJun 27, 2026
Nice products. Interested in seeing more diversecproducts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chris
Site Experience FeedbackJun 27, 2026
Had a little issue logging in, but probably my fault. Site is really good to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Blindpens
Site Experience FeedbackJun 27, 2026
Informative, like video with products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pmnitro
Site Experience FeedbackJun 27, 2026
Fairly new to turning. Pen states was recommended by the local turning club. Have not been disappointed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Penmaker
Post-Delivery FeedbackJun 27, 2026
Penn state industries is a good company to do business with they have good products they ship orders fast they have great customer service.If you are wanting to make pens I highly recommend penn state industries as the place to go to get your supplies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bob
Site Experience FeedbackJun 27, 2026
I am satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
TML
Site Experience FeedbackJun 27, 2026
I use rollerball/rollster kit-I have mastered hardwood with ivory and copper, and a semi-precious stone-opal,turquoise,lapis-my finished pens lately are the most creative,Loving pens I have ever seen and I make them
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Walt
Site Experience FeedbackJun 27, 2026
Ok,
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hear the call!
Site Experience FeedbackJun 27, 2026
Easy navigating site. Reasonable price. Good selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GrumpyFinn
Site Experience FeedbackJun 27, 2026
It's been a while since I ordered from PSI, but the kits I was looking for were quick and easy to find, and it appears you've made it much easier to readily identify what accessories (bushings, etc.) are required to assemble each kit. I will be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
torpedoguy
Post-Delivery FeedbackJun 27, 2026
i love their kits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Country Boy
Post-Delivery FeedbackJun 27, 2026
Penn State products are good, it is easy to order online and delivery is on time as promised. Emails are a little excessive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Billy
Site Experience FeedbackJun 27, 2026
PSI has quality products and very excellent service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJun 27, 2026
I would prefer that you had free shipping at a certain dollar amount. The limit should be no higher than $100.00. The only reason that I spent so much today is because i received a discount coupon code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SoFinePens
Site Experience FeedbackJun 27, 2026
Website is good. I would like to see green and orange blanks available for purchase. I have a client that wants this. I do festivals and sell other woodworking items as well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlos
Site Experience FeedbackJun 27, 2026
Excellent website, easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I am not at all happy with the check-out process I always have to keep going back and forth between screens and sometimes it can be annoying t
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
FNP
Site Experience FeedbackJun 26, 2026
Unclear why Slimline Pro Pen Kits are difficult for some vendors to keep in stock. Glad you had them. Web site was straightforward
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wand Woman of Boise
Site Experience FeedbackJun 26, 2026
It's a good website, I've never had any problems in the past and this was no exception.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bert
Site Experience FeedbackJun 26, 2026
happy with purchase. shipping costs are out of proportion
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fyvstrang
Site Experience FeedbackJun 26, 2026
Super easy ordering as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 26, 2026
Went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iceman
Site Experience FeedbackJun 26, 2026
Purchase for gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
red
Site Experience FeedbackJun 26, 2026
never had a problem ordering stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackJun 26, 2026
Much easier to use from email than online catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken B
Site Experience FeedbackJun 26, 2026
Penn State Industries is the place I look first for all my turning supplies. You generally have quality tools at a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cap-N-Glen
Site Experience FeedbackJun 26, 2026
I contacted Donna when ordering and she was friendly and quickly helped me with my problem.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 26, 2026
There is nothing bad to say every experience that I have had with making a purchase online receiving the products and the products of themselves or top shelf quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessie
Post-Delivery FeedbackJun 26, 2026
My husband needed a part for his lathe so he could use it again for his new project. I received a message that it had arrived and I was surprised. I asked my husband and sure enough, he grabbed it right out of the mailbox and started using it. It is the perfect part for his lathe, the price was excellent and it was in stock. We are happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Red
Post-Delivery FeedbackJun 26, 2026
Shipping could be a little quicker since its paid for but thats about it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
JWBWW
Site Experience FeedbackJun 26, 2026
Quick and efficient.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MisTy
Post-Delivery FeedbackJun 26, 2026
Just setting up my first personal woodworking shop. Products are all high quality and have never been disappointed with any purchase from Penn State.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackJun 26, 2026
My only real complaint is that it's difficult to change quantities in the cart -- see previous survey comments
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackJun 25, 2026
Had a coupon code but didn't see where to enter it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJun 25, 2026
I've always had great service from PennState Ind. Thank you very much for that service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackJun 25, 2026
Penn States website is easy to navigate with lots of great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judge
Site Experience FeedbackJun 25, 2026
very good experience with penn state. been buying pen kits for several years. lost my youngest son in 2011 and stopped making pens. am now restarting the hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10