Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,307 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 93% |
 Neutral | 8% | 6% |
 Negative | 3% | 1% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,566
Pc
Post-Delivery FeedbackAug 10, 2026
Excellent quality and order fulfillment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
B itman
Site Experience FeedbackAug 10, 2026
ordered from this site many many time. Never a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
frw
Site Experience FeedbackAug 10, 2026
I can almost always find what I want here
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Puzzler
Site Experience FeedbackAug 10, 2026
Had issues with paying by credit card, not sure why, used PayPal instead, no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sricky
Site Experience FeedbackAug 10, 2026
Penn State is reputable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BehnO
Site Experience FeedbackAug 10, 2026
They had what I needed to complete a pen project that I am making as a gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 10, 2026
Whole overall experience with the website was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Justin
Site Experience FeedbackAug 10, 2026
Great stuff. Would like to see lower shipping rates, though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SurferDude
Site Experience FeedbackAug 10, 2026
The website is awesome. The tech support when needed has been fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gray Hair
Post-Delivery FeedbackAug 10, 2026
Only excellent service and responses. Carla was especially helpful.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Black Coyote
Site Experience FeedbackAug 10, 2026
While searching for specific items way to many unrelated things pop up, but for most part the item I’m looking for is listed near the top of results
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Woody
Post-Delivery FeedbackAug 10, 2026
Web site is clean and very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KenP
Post-Delivery FeedbackAug 10, 2026
Everything was fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
John R
Site Experience FeedbackAug 9, 2026
Most everything was good. Some of the acryllic blanks I have purchased from you in the past have crumbled on the lathe. Maybe due to poor mix. Not your fault but it is money down the drain. I know my chisels are sharp.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
This guys
Site Experience FeedbackAug 9, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pen Dad
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russ
Site Experience FeedbackAug 9, 2026
Some difficulties with ordering!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goodman
Site Experience FeedbackAug 9, 2026
My experience was good so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kev
Site Experience FeedbackAug 9, 2026
Was a good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rick
Post-Delivery FeedbackAug 9, 2026
Always easy to deal with , quality products I buy with confidence
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Eilenz
Site Experience FeedbackAug 9, 2026
Easy to order items were not overly priced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Post-Delivery FeedbackAug 9, 2026
I purchased several items related to starting pen turning. The products were very good, but I did have a problem with finding the “everything but the lathe” pen kit because it was not appearing on the website but would show up on a generic browser search. Not sure what caused that but it was a bit challenging.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 9, 2026
Smooth transaction start to finish
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bruce
Site Experience FeedbackAug 9, 2026
fairly easie to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PeteH70
Post-Delivery FeedbackAug 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
THN
Post-Delivery FeedbackAug 8, 2026
Slow response on orders.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 5
Lori
Site Experience FeedbackAug 8, 2026
PennState products are beautiful, always pleased with their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackAug 8, 2026
I HAVE BEEN A WOOD WORKER FOR ABOUT 10 YEAR NOW AND THIS IS MY FIRST EXPERIENCE WITH PENS. I RECENTLY PURCHASED A PUBLICATION " PEN TURNER'S WORKBOOK" BY BARRY GROSS AND WILL BE STUDYING THE MATERIAL IT HAS TO OFFER WHILE I WAIT FOR THE DELIVERY OF THE PEN ORDER THAT I JUST COMPLETED. I AM FACINATED WITH THE OVERALL LAYOUT OF YOUR WEB SITE . IT SEEMS TO HAVE EVERYTHING THAT IS NECESARY HAVE A SUCCESSFUL PEN MAKING EXPERIENCE..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Official
Post-Delivery FeedbackAug 8, 2026
Had the items that I ordered and arrived in great condition and on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dianne
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TLC
Post-Delivery FeedbackAug 8, 2026
Very happy with service and quality of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DeeDee
Post-Delivery FeedbackAug 8, 2026
Penn State is a wonderful reliable company to do business with. Fast shipping great prices and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Stan
Site Experience FeedbackAug 8, 2026
The one thing I like best is getting points for money off future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 8, 2026
Everything was great nothing bad to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eljay
Site Experience FeedbackAug 8, 2026
Expanding my wood turning projects, found what I needed without any problems after accessing the Penn State website. Thank You!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AKORRN
Site Experience FeedbackAug 8, 2026
Always a pleasure browsing the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
selection limited compared to Rockler and other retailers
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sweetie pie
Post-Delivery FeedbackAug 8, 2026
Great products. Little difficult to order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Drake
Site Experience FeedbackAug 8, 2026
Penn State Industries always delivers a clean, easy, and quick way to purchase all of my turning needs! Always love coming back to see what's new!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Turner
Post-Delivery FeedbackAug 8, 2026
Not my first purchase from Penn state. Communication about my deliveries could use some work though
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tony
Site Experience FeedbackAug 8, 2026
cost of shipping is high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lyteman219
Post-Delivery FeedbackAug 8, 2026
Everything was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ye old turner
Post-Delivery FeedbackAug 8, 2026
The bowl gauge is a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Beernerd
Post-Delivery FeedbackAug 8, 2026
Had plans to go out town during delivery time frame and wanted to know carrier for delivery. No one answered the phone and no one answered chat.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 2
Nan
Site Experience FeedbackAug 8, 2026
X
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 7, 2026
Shipping takes to long in comparison to amazon.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
Mdetraveler
Site Experience FeedbackAug 7, 2026
Easy to find what I wanted, even items not in the catalog. Easy to place order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
I am a long time customer of Penn State Industries, both online and in-person when I lived in the Philadelphia area for 10 years. The website today treated my like a stranger, even though I was "logged in." The order page demanded all my info anew. Every step was like it was the first time. And despite ordering $400+ I had to pay shipping. This experience was truly poor. You know, I can get what I want from Exotic Blanks and not be treated so poorly. Or Woodcraft. This order experience was truly, genuinely insulting for a customer with my order history. You should get to go out of business, because you don't know how to do it.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
Bobby
Site Experience FeedbackAug 7, 2026
every thing went find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rock
Site Experience FeedbackAug 7, 2026
Great no problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A