Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,300 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 8% | 9% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,279
Online Shopper
Site Experience FeedbackNov 11, 2026
great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jandi
Site Experience FeedbackNov 11, 2026
I would shop more directly through Penn State but you don’t have a free shipping offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Post-Delivery FeedbackNov 11, 2026
delivered as advertised
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chuck
Site Experience FeedbackNov 11, 2026
Good to come to this site. Most everkything I need is there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H Kitty
Site Experience FeedbackNov 11, 2026
The items i purchased are clearance and it said i may not get part of the items. it would have been helpfull to know what is being shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
razorback
Site Experience FeedbackNov 11, 2026
Very easy to navigate the site. Got the items I wanted to make for gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jmh
Post-Delivery FeedbackNov 11, 2026
I just got the new lighthouse pen kit. Very cool. The top light spins around and changes colors. A great easy to use pen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tn BigAl
Site Experience FeedbackNov 11, 2026
Great products overall! Pen kit details (i.e., size of drill bit and special accessories) needs to be readily visible and be able to sort or filter on components.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bobbi B
Site Experience FeedbackNov 11, 2026
Awesome, easy to navigate website. Over all great service, packages come in great shape.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackNov 11, 2026
very easy site to navigate. great variety of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim B
Site Experience FeedbackNov 11, 2026
I have been asking for desert camo bottle stopper blanks and have not received any response, much less a favorable one. I also believe you should offer a discount to veterans and seniors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordan
Site Experience FeedbackNov 11, 2026
I really appreciated the fact that every kit includes a link to the bushings, however I wish there was a button to add the bushings so that you don't have to access another page. While I know this is infantile, my shop computer is from the dark ages and doesn't like to open google, so the less browsers that I have to use, the better. Beyond that, the design is well done, reviews are easy to find, and checkout was simple!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hubbs
Site Experience FeedbackNov 11, 2026
I had a great time choosing items, reviewing the manuals, and seeing videos with associated items in my order. The videos were greatly helpful! Once I start using my wood stock for my current projects, I will gladly start shopping for project kits with Penn State Industries. I did have issues with billing, but that was my fault with some dyslexia.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 11, 2026
I was looking for supplies for requests I had and found what I was looking for. I reached out to customer service about 2 items and their status
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Tommy Boy
Site Experience FeedbackNov 11, 2026
Generally a good experience. Very little finding what I needed. Pricing seems a touch high.Would be great if shipping was included for orders over $100.00
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackNov 11, 2026
The shopping experience on the website is very smooth. I've ordered from Penn State several times and it's always been a good experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Cody George
Post-Delivery FeedbackNov 11, 2026
Everything arrived fine, in great condition, organized and on times
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Mike
Site Experience FeedbackNov 11, 2026
good suggestions, good sale items, quick lookups
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tom
Site Experience FeedbackNov 11, 2026
Overall I had a very good experience. However I would like to see some if not more items on sale on a regular basis.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
raku42
Site Experience FeedbackNov 11, 2026
Fast checkout experience. Was able to find and order just what I needed. Will likely order from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Tried to use coupon code from last week's order and it wouldn't work.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
oregon mike
Site Experience FeedbackNov 11, 2026
Easy to navigate, lots of quality products at reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy K
Site Experience FeedbackNov 11, 2026
very easy to navigate...love the choices for shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blase
Post-Delivery FeedbackNov 11, 2026
All went well,I’m very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Greg Abbotts Wheelchair
Site Experience FeedbackNov 11, 2026
Go Ducks!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rick
Post-Delivery FeedbackNov 11, 2026
always top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bruiser
Site Experience FeedbackNov 11, 2026
I thought the selection of items was good. I'd like to see more things bundled as kits. More than you offer now.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 11, 2026
Just a fine buyer/seller experiece
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Patout
Site Experience FeedbackNov 11, 2026
I had no issues with the website. It ran smoothly and pull down menus were very helpful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Derell
Site Experience FeedbackNov 10, 2026
Unfortunately the items I wanted were out of stock and did not have time to wait. Did find a suitable substitute.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackNov 10, 2026
Just started as a volunteer firefighter wanted to get a pen to wear with my uniform that was more related to firefighting than the one I carry right now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ariema
Site Experience FeedbackNov 10, 2026
easy access and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pennstate01
Site Experience FeedbackNov 10, 2026
I first searched for the Fidget pen kit, no joy on that search, I need a spring for a Motorcycle kit ended up calling tech support and they were closed. Then I tried generic searches for kits got multiple hits but only single selections to order more metals I needed to re-enter my search which was rather frustrating.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
borne
Site Experience FeedbackNov 10, 2026
I have no bad experiences with with this site and love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackNov 10, 2026
I found the website to be well presented with all the info I needed to find what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skip
Site Experience FeedbackNov 10, 2026
Website is very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
shipping makes me go to amazon
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Smat
Site Experience FeedbackNov 10, 2026
goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 10, 2026
It was easy to go over the items with my boys and select what we wanted and put those we wanted to save on our wish list. The only issue I have, is once selected to go into my cart it did not take me directly back to what I was last looking at. Instead it to me to the beginning of the grouping I was looking at requiring me to find where I had left off.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackNov 10, 2026
No problems. Everything went well. All items I needed in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Agent S
Site Experience FeedbackNov 10, 2026
Easy to navigate and search. Very user friendly!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
GB
Site Experience FeedbackNov 10, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackNov 10, 2026
No problem. All went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kona Dad
Post-Delivery FeedbackNov 10, 2026
Wide variety of products. Searching for the product(s) that I want is usually not too difficult, although the search engine is too vague and shows many products that are not close to the search parameters.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Ray
Post-Delivery FeedbackNov 10, 2026
Good experience. Would like to see more click pen selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
StoneSaw
Site Experience FeedbackNov 10, 2026
website is easy to use, good product descriptions. shipping costs seem a bit high to me
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
JaypenfilDAW@gmail.com
Post-Delivery FeedbackNov 10, 2026
Penn state Industries is among the best, and most professionally run companies in our industry. Thank you for your ongoing support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vinnie
Site Experience FeedbackNov 10, 2026
It’s so fast and convenient! I also love the broad range of wood turning products you offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10