Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,312 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 87% |
 Neutral | 7% | 9% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 12% | 12% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,408
Sam
Site Experience FeedbackSep 27, 2026
No interaction, just used the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackSep 27, 2026
Penn State did a good job filling my order and shipping it. The post office once again sent the order back and forth around thencountry.
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 9
Geoffrey
Site Experience FeedbackSep 27, 2026
Love all the stuff I get from PSI!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 27, 2026
No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerome
Post-Delivery FeedbackSep 27, 2026
All materials ordered arrived on time and worked well
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 27, 2026
I dont know the mans name, but works in the quality control section. he was extremely helpful
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackSep 27, 2026
I thought it would take longer to find what i wanted. keywords matched uo just. right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kyle
Site Experience FeedbackSep 27, 2026
The only complaint I would have is the website is a little annoying. When I add an item into the cart, it automatically puts you to the cart. Then I have to find the continue shopping. Otherwise the items are broken down well.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe K.
Site Experience FeedbackSep 27, 2026
I have been using their products for over a decade. They are high quality and have what in need to make pens. I like how interchangeable they are with common supplies, and i have no problem figuring out how to put the kits together. I love to make pens for my friends and family and PSI in the best manufacture and seller of pen kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlanBob
Site Experience FeedbackSep 27, 2026
Website is easy to navigate. Checkout process is quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cb
Site Experience FeedbackSep 27, 2026
Been a long time customer. Keep coming back due to excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hank
Post-Delivery FeedbackSep 27, 2026
All items were shipped and received in a timely manner
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Chipuser
Site Experience FeedbackSep 27, 2026
Great website and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
stormy
Post-Delivery FeedbackSep 27, 2026
Best tool rest I have EVER purchased. I love it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pete
Site Experience FeedbackSep 27, 2026
My experiences with Penn State Industries are all positive. Their selection is varied and of very good quality. I have made many purchases over the last 20+ years and their products are just as seen on their website, and of very good quality. I will continue to purchase their products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bashfl
Post-Delivery FeedbackSep 27, 2026
Everything has need fantastic from psi
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Charlie
Site Experience FeedbackSep 27, 2026
Website is simply to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bear
Post-Delivery FeedbackSep 27, 2026
Recently received my order of Big Ben pin kits and Saturday when I went thru them I noticed one of the kits didn't have the transmission for the ink cartridge.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
Your shipping is too expensive and takes too long to arrive at the destination.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 26, 2026
very easy to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rick M.
Site Experience FeedbackSep 26, 2026
Good selection of blanks. Does not carry pencil kit I want anymore.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
GJA
Site Experience FeedbackSep 26, 2026
Great selection of wood turning supplies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 26, 2026
The particular pen kit i really wanted has been out of stock for over 2 months. It seems to be a very popular pen kit. I hope that you restock this pen kit soon, or remove the listing from your web page as an option. That can be very disappointing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rick
Site Experience FeedbackSep 26, 2026
Easy to navigate and find what I was looking for. Checkout was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
You should have free shipping if you spend x number of dollars
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Toiletduck
Site Experience FeedbackSep 26, 2026
Honestly, everything worked great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Priest
Site Experience FeedbackSep 26, 2026
Everything came up so long as I typed in the correct number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thead
Site Experience FeedbackSep 26, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackSep 26, 2026
Went to purchase bushings for the Protura Pen kit I rececntly purchased. Hard to locate the bushings. Also the bushings were out of stock.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BHW
Site Experience FeedbackSep 26, 2026
I have ordered these items before and are very pleased with the quality. The website is always easy and responsive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackSep 26, 2026
Would you please design a lacrosse pen kit.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leprechaun
Site Experience FeedbackSep 26, 2026
Very good experience. Easy to navigate and find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SK
Site Experience FeedbackSep 26, 2026
I love PennState Industries product. Was supprised to not see PennState at AAW at Raleigh, NC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BruCru659
Site Experience FeedbackSep 26, 2026
My experience was great. I don't like paying for shipping, but that is the price of doing business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackSep 26, 2026
very good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chinook
Post-Delivery FeedbackSep 26, 2026
the pen kits i received are very good quality and the prices are reasonable. overall i am very satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ben
Site Experience FeedbackSep 26, 2026
It was a clear and easy to navigate the site. I like related products being show , even if they are a little far down on the mobile page. The pictures they use are inspiring and looking forward to creating. Thank you!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cook Crafted Workshop
Site Experience FeedbackSep 25, 2026
I needed a few pen kits and they had them in multiple metal finishes with the best prices. Website looks great.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 25, 2026
Very easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Antonio
Site Experience FeedbackSep 25, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 25, 2026
Catalogs show all variations of each pen on the same page, website does not. It makes it harder to decide which one to order when you can't see them side by side.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woody
Post-Delivery FeedbackSep 25, 2026
Two problems, first it’s not wired for regular 110 voltage. Now I have to get an electrician to wire it. Second no 5” adapter to 4” adapter for exhaust. Only provided one for the intake.
- Overall Rating: 5
- Would Shop Here Again: 1
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 25, 2026
No issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EddieO
Site Experience FeedbackSep 25, 2026
Put together my order using both the website and the newest catalog. Very satisfied with the procedure and product selection, and one stop shopping! The customer reviews contained within the products reflect lots of important information and photos. I was impressed with Penn State Industries 100% satisfaction on products! At time of check out I had a first time customer discount and was unsure where to add it to online order.. Called customer service and representative walked me right thru the right steps. Very satisfied customer, just starting pen making!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judi
Post-Delivery FeedbackSep 25, 2026
I saw a video featuring the pen trays to organize fountain pens. It is a game changer! Every fountain pen enthusiast should have these. They are affordable and easy to cut to size. Perfect for any cabinet/drawer configuration you may have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Wes
Site Experience FeedbackSep 25, 2026
Always very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Pat R
Site Experience FeedbackSep 25, 2026
It was easy to find what I was looking for and I have good service every time I order from them. They have plenty of stock and lots of new items
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 25, 2026
On time and as advertised!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
PWAP
Post-Delivery FeedbackSep 25, 2026
Great products and the customer service reps are so helpful. Worked the Karianne and she was so responsive to my emails and calls.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10