Penn State Industries Reviews - 2,284 Post-Delivery Reviews - 9.4/10
Penn State Industries Rating
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5 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 86% |
 Neutral | 8% | 10% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,676
Kelly
Post-Delivery FeedbackJun 21, 2026
Today I shared with a friend Steve Carroll that I order from you because you have a good selection, you provide instructions with each pen. Quick and easy ordering, good selection & good customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Laurajwb
Site Experience FeedbackJun 21, 2026
Easy and clear.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Crockett
Post-Delivery FeedbackJun 21, 2026
As always I am pleased with the products and the quality, a very good company to do business with. Thank you PennState industry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Boxnmor
Post-Delivery FeedbackJun 21, 2026
Has hard to find products. Items delivered are as described. Prompt shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Website worked as intended. Purchase was easy. One recommendation is to allow Apple Pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me, just me
Post-Delivery FeedbackJun 21, 2026
Good products, decent prices, shipping is a bit high for just a few small items. Several items were out of stock.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Particulary like the Dura Click Pen and Pencils. Have had issues with the pencil in the past NOT advancing the lead when needed. Hope these new one work fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Loved the ease of ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dio
Site Experience FeedbackJun 21, 2026
Everything that I need is all here to make gifts but the one item i really needed is out of stock ,I'll be back to check on availability status.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I bought a gift card and it was easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 21, 2026
As long as you have the SKU number, entering items goes quickly. Might be nice to see the required bushings SKU along with the pen SKU.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MIKE
Site Experience FeedbackJun 21, 2026
SOME OF THE ITEMS I WANTED WERE OUT OF STOCK. BUT I'M SURE I WILL RECEIVE THEM IN SHORT ORDER.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
netrat500
Site Experience FeedbackJun 21, 2026
My experience was very good i wish the shipping cost after about 50.00 dollars would be lower or free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Post-Delivery FeedbackJun 21, 2026
Long time customer and will continue for this type of craft supplies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DannyD
Post-Delivery FeedbackJun 21, 2026
I was very disappointed in the 50-pen blank grab bag I received. Instead of 50 different pen blanks as shown in your description, I got 5 each of 10 different blanks. Very deceptive advertising. NOT what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Love the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Doc
Post-Delivery FeedbackJun 21, 2026
I've bought from Penn state multiple times over the years, and it's always been a quality product and Experience..
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Cruiser 78
Post-Delivery FeedbackJun 20, 2026
Great products and reasonably priced. But they always charge for shipping and delivery is very slow.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
All good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Elvis
Site Experience FeedbackJun 20, 2026
I enjoy Penn State INdustries products becasue of the quality of the products itself, documentation and support.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PNW Exotic Pens
Site Experience FeedbackJun 20, 2026
I would like to free shipping over $100.00. I would like to see slightly better pricing. I would like to see items purchased on amazon credit my loyalty points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
danno
Site Experience FeedbackJun 20, 2026
very easy to find what youwere looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Very nicely presented
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tennessee Wood Worker
Site Experience FeedbackJun 20, 2026
I knew I needed pen supplies and I went straight to them. A good website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolyn
Site Experience FeedbackJun 20, 2026
easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 20, 2026
Always a good experience. Prices seem to be getting higher on the pen kits would like to see more bulk discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neo
Site Experience FeedbackJun 20, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trap Shooter 90
Site Experience FeedbackJun 20, 2026
Interaction today was excellent. Has always been excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sully
Site Experience FeedbackJun 20, 2026
Have ordered many times in the past. Will buy from again. Would greatly prefer shopping in store, but that is not an option for me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Culinarymike
Site Experience FeedbackJun 20, 2026
It’s always a pleasure dealing with Penn State industries. My father has been using your company for at least 10 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rsmdmoore
Site Experience FeedbackJun 20, 2026
Great site, just a little tedious setting up shipping and billing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeffambs03
Site Experience FeedbackJun 20, 2026
I love that I could see the wood and the kit so I could get a rough idea of what the pen could look like. I know wood grain would be different, but it was helpful to get an idea if the olive wood would work with the honeycomb kit.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ted
Post-Delivery FeedbackJun 20, 2026
Great company and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Jaw set ordered very recently did not fit my Nova G3 Chuck. It is useless. I understood it would fit my chuck and it didn’t. Not sure how I read it wrong.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tenbears
Site Experience FeedbackJun 19, 2026
I have used Pen State for years and have always been happy with the quality of the products. I just wish the shipping were faster. Sometimes I have to order Bolt Action Pen State pens from Craft Supplies USA just to get them faster to make pens for upcoming shows.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ferd
Site Experience FeedbackJun 19, 2026
Went well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rangers11
Site Experience FeedbackJun 19, 2026
I have been with Pen State for approx 10 years, Their selection is very good and offers you all that is needed to complete the project successfully. They offer a wide range of projects other than pens.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papa
Site Experience FeedbackJun 19, 2026
I had a little trouble finding the kit I was looking for but I figured it out and went good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Post-Delivery FeedbackJun 19, 2026
I’ve used Penn state for many projects over the years and have been very happy on all my orders. I have told several people about your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ncharris
Post-Delivery FeedbackJun 19, 2026
Great product and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rwjr
Site Experience FeedbackJun 19, 2026
Great selection and quality kits. PSI is my go to for my pen making supplies. Highly recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
billy
Site Experience FeedbackJun 19, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Teddy
Site Experience FeedbackJun 19, 2026
Good experience as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Site Experience FeedbackJun 19, 2026
Whenever I want to make something on my lathe, I turn to Penn State Industries. Have for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorie
Site Experience FeedbackJun 19, 2026
The item I needed was out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gump
Site Experience FeedbackJun 19, 2026
Web site was essay to use and the pictures of what I was looking at helped even more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Studio Piccin
Post-Delivery FeedbackJun 19, 2026
Lots of selection. quality products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
leroy
Site Experience FeedbackJun 19, 2026
very easy to work with not all mumbo jumbo like some of the others
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
geo5352
Site Experience FeedbackJun 19, 2026
only recommendation would be to add check boxes in your cart so that you can select multiple items to send to your save for later items all at once.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 19, 2026
Hard to find where to place promotional code, customer service representative helped
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10