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Penn State Industries Customer Reviews

Penn State Industries holds a 9.5/10 overall rating based on 2,296 verified post-delivery reviews on Bizrate.

Penn State Industries logo
Certified
Most Current Certification:
Jun 30, 2026
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.

Penn State Industries Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Penn State Industries

2025 Winner Circle of Excellence

5 years

Trust & Authority

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Learn more about reviews
Post-Delivery Feedback - 2,296 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

89%87%
Neutral rating icon

Neutral

8%10%
Negative rating icon

Negative

3%3%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.1 out of 10

Site Experience Feedback - 6,410 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

87%87%
Neutral rating icon

Neutral

11%12%
Negative rating icon

Negative

2%1%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9 out of 10

Recent Reviews for Penn State Industries

Showing 1 - 50 of 8,706

  • SHUCKTOWN

    Site Experience Feedback

    Jun 28, 2026

    Great interaction

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Frank

    Site Experience Feedback

    Jun 28, 2026

    When I enter my email and ask for forgot password I never receive a link or email. This is not the first time I had to shop as a guest. All because of forgot password never works on your website.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Clipper

    Site Experience Feedback

    Jun 28, 2026

    have delt w/psi for nearly 30 years. some things are a bit pricey, but always happy with product quality.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • pz

    Site Experience Feedback

    Jun 28, 2026

    Penn State industries highly recommend by My Growth Rings woodworkers. As expected a high quality store and shopping experience, Thank You

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • John O.

    Site Experience Feedback

    Jun 28, 2026

    I couldn't find the cigar pen kits that I'd previously ordered. I wish I could buy a complete set of bushings.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Silentgiant

    Site Experience Feedback

    Jun 28, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 28, 2026

    I don’t know if I received my 15% off 1st purchase

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Albee

    Site Experience Feedback

    Jun 28, 2026

    I wish that parts of kits were available. 7mm brass inserts for the measuring cup kit and other parts for example.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    Jun 28, 2026

    Easy to do the online order once I learned that saving my cart doesn't always work if you cannot complete the order before logging out of PSI login. Needed to first contact customer service to correct a mistake in the expiration date on a gift certificate. Then all went smoothly.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • R W

    Site Experience Feedback

    Jun 28, 2026

    always good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 28, 2026

    It is very easy to find what I am looking for. The prices are very competitive.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dj in ky

    Post-Delivery Feedback

    Jun 28, 2026

    Great products and timely delivery. Have used them before and will be using them again.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Clowntown

    Site Experience Feedback

    Jun 28, 2026

    Excellent experience overall. I do have to go to multiple stores to get everything, but that’s just the way it is.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Divine Pens

    Site Experience Feedback

    Jun 28, 2026

    I found it easy to look for what I needed as I had the product code from a previous order. I love getting the catalogs, it’s enjoyable to look at the items on paper.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 28, 2026

    nothing to add

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Don

    Site Experience Feedback

    Jun 28, 2026

    Overall, the web site is very organized. I like how products link such as pen kits linking to the required bushings.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JG

    Site Experience Feedback

    Jun 28, 2026

    The first place I always go for turning kits

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 28, 2026

    I have tried to order fire fighter pens for over 8 months and it is always "out of stock". Some of the instructions are confusing causing me to ruin a few pens.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • The Fish

    Site Experience Feedback

    Jun 28, 2026

    Website easy to navigate. Search works well .

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • roy

    Post-Delivery Feedback

    Jun 28, 2026

    Order was easy to place on line. Received order quickly. Was pleased with the whole process.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 28, 2026

    It was good

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Easy Peasy

    Site Experience Feedback

    Jun 28, 2026

    Very easy to navigate and pay

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Steve

    Post-Delivery Feedback

    Jun 28, 2026

    Items were all that I expected and needed. Would order again from Penn state.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 28, 2026

    good, I knew what I wanted and ordered it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ran

    Site Experience Feedback

    Jun 28, 2026

    Great sight. Easy to find items. It would be nice if your pencil kits could be located together. Thank you.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Big Wig

    Post-Delivery Feedback

    Jun 28, 2026

    I always order for Penn State when it's in the niche of turning kits, or pen kits. Quality products at a price that doesn't hurt too much.

    • Overall Rating: 9
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 8
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kenny

    Post-Delivery Feedback

    Jun 28, 2026

    I have no issues with Pen State company

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Happy customer

    Post-Delivery Feedback

    Jun 28, 2026

    You had the product I was looking for at a decent price

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Paul

    Site Experience Feedback

    Jun 28, 2026

    Excellent products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bob

    Post-Delivery Feedback

    Jun 28, 2026

    Quality of items ordered were/are as expected. On time delivery. Would recommend to others getting into this hobby materials as provided by Penn State Industries. One suggestion is to include an index of pen kits in your physical catalog in alphabetical order under a sub heading of PEN KITS.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • joseph

    Post-Delivery Feedback

    Jun 28, 2026

    i really enjoy the titan gearshift pen i probably will buy more of them

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Buddy

    Site Experience Feedback

    Jun 28, 2026

    Shipping charges should be lower and shipping should be faster

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    Jun 28, 2026

    Great quality products. Delivery is fast.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • A. Campise

    Site Experience Feedback

    Jun 28, 2026

    Look forward to working with these products and turning my wood into something cool and practical.

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Newcal

    Site Experience Feedback

    Jun 27, 2026

    Great experience in my purchase today as every time I purchase pen kits at Penn State Industries. In addition I love the artistic quality of the kits I purchase

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • T Joseph

    Site Experience Feedback

    Jun 27, 2026

    trying a filigree, First time using a Filigree, Nice trying sometime new.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pete

    Site Experience Feedback

    Jun 27, 2026

    Order from phone, while watching TV.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 27, 2026

    They had what I wanted.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 10
    Full ratings for this review »
  • Al

    Site Experience Feedback

    Jun 27, 2026

    No complaints

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Jakj

    Site Experience Feedback

    Jun 27, 2026

    User friendly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 27, 2026

    easy to order from. nearly always have the product I want.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Wendy

    Site Experience Feedback

    Jun 27, 2026

    NA

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 27, 2026

    Went well

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ST

    Site Experience Feedback

    Jun 27, 2026

    I recommend that when someone adds a pen kit to their cart, the system should automatically recommend the bushing and drill bit size for the project.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SooLine

    Site Experience Feedback

    Jun 27, 2026

    Unclear about shipping charges and number of boxes.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Rick

    Post-Delivery Feedback

    Jun 27, 2026

    Nice products. Interested in seeing more diversecproducts

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Chris

    Site Experience Feedback

    Jun 27, 2026

    Had a little issue logging in, but probably my fault. Site is really good to maneuver.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Blindpens

    Site Experience Feedback

    Jun 27, 2026

    Informative, like video with products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pmnitro

    Site Experience Feedback

    Jun 27, 2026

    Fairly new to turning. Pen states was recommended by the local turning club. Have not been disappointed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Penmaker

    Post-Delivery Feedback

    Jun 27, 2026

    Penn state industries is a good company to do business with they have good products they ship orders fast they have great customer service.If you are wanting to make pens I highly recommend penn state industries as the place to go to get your supplies

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »