Penn State Industries Reviews - 2,287 Post-Delivery Reviews - 9.5/10
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 86% |
 Neutral | 8% | 10% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,684
Mark
Site Experience FeedbackJun 22, 2026
Works great, Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJun 22, 2026
First time purchasing and just getting into pen making. Good first experience so far.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Rick
Site Experience FeedbackJun 22, 2026
With the help from your catalog I was able to find and order this selection of pens.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Roy
Site Experience FeedbackJun 22, 2026
very good have ordered before very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
your cute little "gift" of magazines tied to this survey is bogus; have selected 3 times in the past- and yet to see any sort of magazine coming in; bad PR for such an upstanding company .. fix it, or dump it ..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 22, 2026
I found it easy to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackJun 22, 2026
It was very easy to search and find the items I was looking for. I used the printed magazine to see the items I wanted then went to the site and found them to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJun 22, 2026
Difficult to get back to wish list, without multiple clicks. Not able to order multiple items from wish list simultaneously.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 22, 2026
Excellent website layout. Only problem I had in checking out was that I couldn't find the place to enter my discount code, and I needed to call customer service. Agent was very helpful, and got me the answer I needed right away.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pen Dude
Post-Delivery FeedbackJun 22, 2026
I have used Penn State dozens of times and will be using them again and again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
W.
Site Experience FeedbackJun 22, 2026
I really like your products, however, I think the products are expensive and the delivery time takes too long.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 22, 2026
The site was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Datman
Site Experience FeedbackJun 22, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy Dean
Site Experience FeedbackJun 22, 2026
I would like a reminder of the bushing for each pen I'm purchasing so I don't have to order again just to turn the blank.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Balloon Man Mike
Site Experience FeedbackJun 22, 2026
Pen pictures shows the blanks but blanks are not included when you buy pens. It should state the actual contents of the pen. Too many product names sounds the same.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
klr
Post-Delivery FeedbackJun 22, 2026
PSI typically has very good products at competitive prices. The few times over the years I needed to work with customer service they were excellent and went overboard to solve the issue and take care of their customer. There is a favorite of mine that PSI stopped carrying, their high quality buckeye burl blanks that other sources now carry but higher prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woodsman
Post-Delivery FeedbackJun 22, 2026
Regarding woodturning tools recently purchased, affordable price for good value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jodie
Site Experience FeedbackJun 22, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dustoff126
Post-Delivery FeedbackJun 22, 2026
Ordered pens and bushings. Just what i need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Huffdawg
Post-Delivery FeedbackJun 22, 2026
Some pen kit items could be maid a bit more reliably
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Scubarain
Post-Delivery FeedbackJun 22, 2026
Penn State Industries fulfilled and delivered my order in a timely fashion. Their reward system helps me save money. I appreciate the variety of pen-making products they offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Good service, point system is nice but have trouble using them at times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Fr. Glenn
Site Experience FeedbackJun 22, 2026
It was good. The product was apt for the gift I was looking to give.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly
Post-Delivery FeedbackJun 21, 2026
Today I shared with a friend Steve Carroll that I order from you because you have a good selection, you provide instructions with each pen. Quick and easy ordering, good selection & good customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Laurajwb
Site Experience FeedbackJun 21, 2026
Easy and clear.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Crockett
Post-Delivery FeedbackJun 21, 2026
As always I am pleased with the products and the quality, a very good company to do business with. Thank you PennState industry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Boxnmor
Post-Delivery FeedbackJun 21, 2026
Has hard to find products. Items delivered are as described. Prompt shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Website worked as intended. Purchase was easy. One recommendation is to allow Apple Pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me, just me
Post-Delivery FeedbackJun 21, 2026
Good products, decent prices, shipping is a bit high for just a few small items. Several items were out of stock.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 7
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Particulary like the Dura Click Pen and Pencils. Have had issues with the pencil in the past NOT advancing the lead when needed. Hope these new one work fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Loved the ease of ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dio
Site Experience FeedbackJun 21, 2026
Everything that I need is all here to make gifts but the one item i really needed is out of stock ,I'll be back to check on availability status.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I bought a gift card and it was easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackJun 21, 2026
As long as you have the SKU number, entering items goes quickly. Might be nice to see the required bushings SKU along with the pen SKU.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MIKE
Site Experience FeedbackJun 21, 2026
SOME OF THE ITEMS I WANTED WERE OUT OF STOCK. BUT I'M SURE I WILL RECEIVE THEM IN SHORT ORDER.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
netrat500
Site Experience FeedbackJun 21, 2026
My experience was very good i wish the shipping cost after about 50.00 dollars would be lower or free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Post-Delivery FeedbackJun 21, 2026
Long time customer and will continue for this type of craft supplies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DannyD
Post-Delivery FeedbackJun 21, 2026
I was very disappointed in the 50-pen blank grab bag I received. Instead of 50 different pen blanks as shown in your description, I got 5 each of 10 different blanks. Very deceptive advertising. NOT what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Love the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Doc
Post-Delivery FeedbackJun 21, 2026
I've bought from Penn state multiple times over the years, and it's always been a quality product and Experience..
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Cruiser 78
Post-Delivery FeedbackJun 20, 2026
Great products and reasonably priced. But they always charge for shipping and delivery is very slow.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
All good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Elvis
Site Experience FeedbackJun 20, 2026
I enjoy Penn State INdustries products becasue of the quality of the products itself, documentation and support.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PNW Exotic Pens
Site Experience FeedbackJun 20, 2026
I would like to free shipping over $100.00. I would like to see slightly better pricing. I would like to see items purchased on amazon credit my loyalty points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
danno
Site Experience FeedbackJun 20, 2026
very easy to find what youwere looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Very nicely presented
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tennessee Wood Worker
Site Experience FeedbackJun 20, 2026
I knew I needed pen supplies and I went straight to them. A good website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolyn
Site Experience FeedbackJun 20, 2026
easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 20, 2026
Always a good experience. Prices seem to be getting higher on the pen kits would like to see more bulk discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10