Penn State Industries Reviews - 2,281 Post-Delivery Reviews - 9.4/10
Penn State Industries Rating
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5 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 86% |
 Neutral | 8% | 9% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,696
Doug
Post-Delivery FeedbackJun 16, 2026
Navigating order tracking is a bit difficult.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
tony
Site Experience FeedbackJun 16, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJun 16, 2026
I enjoy ordering from Penn State. Very prompt service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 16, 2026
Back when I first started I was using products from several companies such as yours. Many years ago I started ordering only from your company. On rare occasions I go to the local Woodcraft Store for things I just have to have now to finish a project. I do wood carving, gourd art, lathe work and what my wife tells me to do!!!!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Easy to access easy to use easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
woodie
Site Experience FeedbackJun 16, 2026
Good as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
I had been shopping online for an old Craftsman lathe flange. Nobody had anything close or it was super expensive. But you had several choices at a very reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Farns
Site Experience FeedbackJun 16, 2026
Love the site and have purchased product many times and will continue to do so. Prices are great and have never had any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WoW
Site Experience FeedbackJun 16, 2026
It was easy to navigate and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Regnrat
Site Experience FeedbackJun 16, 2026
Shipping charges are redicu
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
rj
Site Experience FeedbackJun 16, 2026
you have a lot of product in gold but (for clips) why not silver, copper, black chrome among others, and why not a pencil match to every pen?, color and style.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJun 16, 2026
no problem at all with ordering, love the site and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Everything has been excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RM
Site Experience FeedbackJun 16, 2026
not clearly explained what comes with the pepper grinder kit I had to call. she said it includes both the drill bit and the jam chuck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chris
Post-Delivery FeedbackJun 16, 2026
I have been a Penn customer for many years. It’s my go to place for unique and beautiful pen and craft kits that make my lathe a gift generating machine. The quality rarely misses, shipping is always quick, and I’ll keep coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TJ
Site Experience FeedbackJun 16, 2026
Good products for a fair price! Would like to see maybe a few scraper blanks to grind my own.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJun 16, 2026
Everything went just fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jorge
Site Experience FeedbackJun 15, 2026
Easy to follow with Penn State Catalog and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Easy to navigate web site. Nice selection of projects and supplies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good. I typed in what I was looking for and it came up for me to look at.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
T Bird
Site Experience FeedbackJun 15, 2026
Everything was fine, website could use an overhaul to make it up to date with the times
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 15, 2026
I wanted to buy scoop kits to fit the PKISCOOPBU bushings, which use a 7/16" drill bit. I couldn't find them; you've switched to a different bushing size so I also had to buy new bushings and a new drill bit. Not gonna break the bank but it's frustrating when I can buy products that I've already acquired the hardware required to build
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Grasshopper
Post-Delivery FeedbackJun 15, 2026
I would recommend Penn State Ind. Great products.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike V.
Site Experience FeedbackJun 15, 2026
Very easy as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackJun 15, 2026
Would like to have a bushings table that shows which bushings are required for each pen kit. As I start to branch out and make various pens I am always missing the necessary bushings. Also a good bushing organizer would be welcomed.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackJun 15, 2026
Easy to find what you are looking for and all relevant information is easily available. A few items out of stock but could find a substitute.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Werkstr
Site Experience FeedbackJun 15, 2026
It was ok was not real clear what is coming,tamper,bolt and insert, not bottle stopper and bits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 15, 2026
Found what I wanted h. Would have liked a better selection of shaving knots
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Art
Post-Delivery FeedbackJun 15, 2026
Making 250 year anniversary pens to give away.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Bob
Site Experience FeedbackJun 15, 2026
It would be nice if doing a search if the last product item appeared so that only the last few characters would need to be changed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Big D
Post-Delivery FeedbackJun 15, 2026
I was going to place another order, but wanted to use a discount and unable to call and talk to someone in regard to a pen squaring trimmer. Apparently, the item was out of stock and I really liked the item I had so thought I'd get a new one as mine somehow got bent! It was a Saturday so the business was closed...may have been Friday afternoon here in Arizona so waited until today. I will call because I don't know if you'll be stocking up on this item or not. I want to get in on the backorder list, but not sure of how to do that online. Hopefully, someone can help me with this item. It is #PKTRIMSE and price is $79.95 in catalog 2026 issue #263B. I also have a flyer stating that I have 1800 points with a code for scanning. I'm not real techie with these things...maybe I could use some help in h I w to use my points. I have an order to place today online of some $120+. Need help in how to apply the discount. I will call when online doing the order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Tee
Site Experience FeedbackJun 15, 2026
overall good. but could not find way to order twist mechanism for previous order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Post-Delivery FeedbackJun 15, 2026
Everything i need is here. Routine stop for pen making supplies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
hacksaw007
Post-Delivery FeedbackJun 15, 2026
The products from PSI are mostly good, but the prices keep going up and will soon be to costly to continue with them. Might have to look at cheaper foreign vendors, but the quality will most likely be less.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 3
jimbo
Site Experience FeedbackJun 15, 2026
Seemless. Everything worked perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 15, 2026
I would like to get the discuount that the web site was offering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beaner
Site Experience FeedbackJun 15, 2026
My experience today was fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pic A Lo
Site Experience FeedbackJun 15, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Post-Delivery FeedbackJun 15, 2026
I shop at Penn State Industries because I really enjoy making their kits and they had everything I needed. The packaging and shipping were very quick. its amazing how fast I received my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Larry O
Site Experience FeedbackJun 15, 2026
The more I order online the better acquainted I become with the different options available. Selection is top drawer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Handyman Mo
Site Experience FeedbackJun 15, 2026
Had no issue or problems finding what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Post-Delivery FeedbackJun 15, 2026
Availability and prices are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
Boomer
Site Experience FeedbackJun 15, 2026
Very easy to navigate the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
netrat500
Site Experience FeedbackJun 15, 2026
All good very pleased with the ease of my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DDplus5
Site Experience FeedbackJun 15, 2026
The website shopping experience is user friendly. I like how all parts are suggested.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sean D
Site Experience FeedbackJun 14, 2026
Just looking for some kits and blanks to put together for people. Was able to find everything I needed and I always love seeing the new additions to the store.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dhouser45
Site Experience FeedbackJun 14, 2026
Great selection of products that are not available other places. Special offers and clearance and sale items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huddy
Site Experience FeedbackJun 14, 2026
Orders very easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angelo
Site Experience FeedbackJun 14, 2026
Everything was fine. It was a quick and simple purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 14, 2026
Great Experience, timely delivery, and all items were in good working order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A