Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,298 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 8% | 10% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,300
tommy
Site Experience FeedbackNov 9, 2026
penn state rocks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Alan
Site Experience FeedbackNov 9, 2026
I had an easy experience, and I appreciate the rewards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy
Site Experience FeedbackNov 9, 2026
good overall. i would like to see the pen kits categorized easier to include easier methods to view different finish types per style rather than selecting one at a time
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ken
Site Experience FeedbackNov 9, 2026
great experience today a first timer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackNov 9, 2026
Items are not easily found elsewhere
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Chicken farmer
Site Experience FeedbackNov 9, 2026
Website easy to navigate. Wish you would sell 2x6 blanks, acrylic and wood.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
I purchased my dust collection system from PSI many years ago and I needed to add another blast gate and you are still selling the item. good job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Easy to order
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackNov 9, 2026
Web site good but used to purchase at store. Hands on
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G-Man
Post-Delivery FeedbackNov 9, 2026
I bought the Ulu Knife kit and the Meat Claws . I am making a cutting board for them as a gift set. I have done many pen & pencil set and a coffee scoop and some pepper grinders . The next thing I am going to do is a rolling pin .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jake
Post-Delivery FeedbackNov 9, 2026
I've been always satisfied with Penn State products. In addition, Penn State representatives have always been very responsive to any issue the few times I needed assistance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Cost
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lindy
Site Experience FeedbackNov 9, 2026
There were some Items I would have like to get but they were not in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey
Site Experience FeedbackNov 9, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackNov 9, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old Fart
Site Experience FeedbackNov 9, 2026
I have ordered many times but just now getting back into making pens now that I finally have a new shop built. It's always easy to find what I am looking for on your website, even for an old fart like me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rizk
Site Experience FeedbackNov 9, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caroline
Site Experience FeedbackNov 9, 2026
finding what i needed was easy but determining how much taxes i owed was not clear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
slick
Site Experience FeedbackNov 9, 2026
good product great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Binger
Site Experience FeedbackNov 9, 2026
The Penn State site is easy to navigate and quick to use. I've always enjoyed their quality products and have blessed many with the gifts i have made from their products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
jim
Site Experience FeedbackNov 9, 2026
everything as smooth as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
the website has always been pretty easy to navigate. I have looked at other pen supply sites but find your offerings far surpass them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cid
Post-Delivery FeedbackNov 9, 2026
Love the products I receive from Penn State.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Rev
Site Experience FeedbackNov 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Shipping address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackNov 8, 2026
i like the rewards system but wish there was more pre-drilled options and bundle packs of stabilized blanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
X15
Site Experience FeedbackNov 8, 2026
Good easy to find what I was looking for. Con on my IPad I have to click two time to make it work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted
Site Experience FeedbackNov 8, 2026
Staff is very friendly and easy to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobert
Site Experience FeedbackNov 8, 2026
Mostly well organized, but some smaller products were harder to find like things for inlay and ring making. Would also like to see other items in the future, like tumbler projects and laser pointers.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rod
Site Experience FeedbackNov 8, 2026
Happy with selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cotton top
Site Experience FeedbackNov 8, 2026
I was not able to apply my points for some reason.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackNov 8, 2026
15% off sale and everything in stock. Perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fat Bottom Artisan
Site Experience FeedbackNov 8, 2026
Love the products. They are great quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Many times I just need a few items and do not order because the shipping costs make the purchase price unreasonable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lcvmd
Post-Delivery FeedbackNov 8, 2026
Large selection. Quick shipping. Fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Shipping charge was high.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ed
Site Experience FeedbackNov 8, 2026
Love the savings when ordering sets. The quality is always good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Several items I really wanted are out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BPR
Site Experience FeedbackNov 8, 2026
Always good selection, good product, good results.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MKepes
Site Experience FeedbackNov 8, 2026
The website is very easy to navigate, with several options to choose from on all products. I do wish they had more options for the cancer ribbon clips aside from just Breast Cancer, but having the gold clip with clear crystals was perfect for the gift I am making.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loveimoe
Site Experience FeedbackNov 8, 2026
i would like to see more kitchen item
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 8, 2026
I always have a great experience buying from Pen State Industries, you are definitely my go too for pen supplies including lathe accessories for turning pens. Thanks much!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
great site, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackNov 8, 2026
Good,but too many add -ons or suggested items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackNov 8, 2026
Quick and easy !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
website easy to navigate, products always first class
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackNov 8, 2026
hope to win the 100 and wow things are getting expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9