Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,311 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 86% |
 Neutral | 7% | 11% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 12% | 12% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,415
JJPen10
Site Experience FeedbackSep 24, 2026
I came to Pennstate for a purchase of some pen blanks. I appreciate the search bar made it easy to find my blanks quickly. The prices are reasonable and the products excellent. The website was easy to navigate even for less savvy individuals like myself.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Vince
Site Experience FeedbackSep 24, 2026
Fast Shipping, easy to order, Good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joseph
Post-Delivery FeedbackSep 24, 2026
Great place to get all your pen turning needs from pen kits, parts and tools. customer support is very responsive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 24, 2026
A satisfied customer called requesting 14 pizza cutters for Christmas. As always, shopping for what I need is easy and efficient at PSI.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackSep 24, 2026
Husband has purchased before and item was out of stock, so noticing it was available I ordered for him.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 24, 2026
Like the ease of shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MamaBear
Site Experience FeedbackSep 24, 2026
It is always pretty easy to place orders. I order for the charter school I work at. The kids love making pens!! I do wish shipping was a little less since we are a non profit. That would help us out a lot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tinker
Site Experience FeedbackSep 24, 2026
Doing this on my phone. It was easier when I did it on the computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 24, 2026
veary good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
SMTurner
Post-Delivery FeedbackSep 24, 2026
Saw an object in their catalog and ordered it. Order was prompt and information provided was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jimswaz
Site Experience FeedbackSep 24, 2026
Quick and efficient
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bear
Site Experience FeedbackSep 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
cdful
Site Experience FeedbackSep 23, 2026
Too much good stuff. Hard to keep the side boards on when ordering
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 23, 2026
Competitive prices
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackSep 23, 2026
Everything went smoothly.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jamie
Post-Delivery FeedbackSep 23, 2026
Tons of products to choose from and well organized on the website. The only complaint I have is that I can't add my points discount at the end, it has to be done before I start checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Flightless
Site Experience FeedbackSep 23, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark P
Site Experience FeedbackSep 23, 2026
needed an item, found it at a price that I was willing to pay
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Moyz
Site Experience FeedbackSep 23, 2026
Pretty easy to find what I needed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
hard to use
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Dj
Site Experience FeedbackSep 23, 2026
Seemed painless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
me
Site Experience FeedbackSep 23, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seth
Post-Delivery FeedbackSep 23, 2026
Recently, I purchased the victorian pen kit, the executive fountain pen kit, and a dyed red and black maple burl blank. I originally planned to order a victorian fountian pen kit, but only the rollerball was in stock. Everything arrived as expected, though the double dyed pen blanks can be kind of a gamble (I purchased a gold and black dyed blank that ended up with green patches a few weeks ago),it turned out well.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 8
Mark
Post-Delivery FeedbackSep 23, 2026
The only time I have ever had an issue was with an order of Synthetic Opal that never arrived. Penn State sent me out another single package of the opal, but my package had two containers of Opal on the order, so I am still down a container of the opal.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Rex
Post-Delivery FeedbackSep 23, 2026
Reasonable shipping time. Good value in miniature tools. Work well in turning miniatures. I have not used more expensive tools, but these work well and the price point is very good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackSep 23, 2026
Always a good buying experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Bertis
Site Experience FeedbackSep 22, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lotsofpens
Site Experience FeedbackSep 22, 2026
I selected to use my bonus points to get $20 off order, but it didn’t happen, the order amount remained the same. If my bonus points are gone, I will be upset, if the problem was an error on my part and they are still there, then no big deal.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
ICTUS
Site Experience FeedbackSep 22, 2026
Very Good Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 22, 2026
Looks like good products. Looking forward to see finished product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DGarr56
Site Experience FeedbackSep 22, 2026
Updating my addresses for billing and shipping was very confusing. It took me 5 tries of typing in all my information before the website would accept it. Finally got it. The order itself was very good to pick the pen kits and bushings. Very clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holly O
Post-Delivery FeedbackSep 22, 2026
I went to PSI online because I knew I would find the highest quality items, along with a wide selection of pens, tools, and accessories
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gig Harbor Woodworker
Site Experience FeedbackSep 22, 2026
It was difficult to add promo/discount codes. You had to do it before going to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackSep 22, 2026
pleased with all of my orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddymon1
Site Experience FeedbackSep 22, 2026
It was very easy and fast to place my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joer
Site Experience FeedbackSep 22, 2026
If I’m already registered, why do I still have to add a credit card number?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wayne
Site Experience FeedbackSep 22, 2026
Great to find kits and parts for those mistakes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mitra
Site Experience FeedbackSep 22, 2026
This site is great for getting hardware for my various woodworking projects.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dpa
Site Experience FeedbackSep 22, 2026
When I start the ordering process, I was promised a 15% discount to be applied at checkout. The discount was not applied. Seems like a scam and very unethical.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gene
Site Experience FeedbackSep 22, 2026
Very productive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kawy1974
Site Experience FeedbackSep 22, 2026
Awesome Website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dallas
Site Experience FeedbackSep 22, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackSep 22, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mr. Wonderful
Post-Delivery FeedbackSep 22, 2026
Penn State products are great!! You should use them for your lathe project needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scriptor Maximus Pens
Post-Delivery FeedbackSep 22, 2026
I ordered stock of pen parts, and everything arrived on time and well packaged. Discounts and rewards were easy apply, and the site is fun and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tim
Site Experience FeedbackSep 21, 2026
I've purchased items from Penn Industries over the past few years. I'm very satified with every item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rod
Post-Delivery FeedbackSep 21, 2026
It was a good experience. No complaints. But always room to improve.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 8
Online Shopper
Site Experience FeedbackSep 21, 2026
I would like to see more package deals if i buy 3 or more of the same pen. Also the next level up in quality is a good addition.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DonR
Site Experience FeedbackSep 21, 2026
Good Quality and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 21, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10