Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,300 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 87% |
 Neutral | 8% | 10% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 12% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,325
Online Shopper
Site Experience FeedbackNov 8, 2026
Shipping address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackNov 8, 2026
i like the rewards system but wish there was more pre-drilled options and bundle packs of stabilized blanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
X15
Site Experience FeedbackNov 8, 2026
Good easy to find what I was looking for. Con on my IPad I have to click two time to make it work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted
Site Experience FeedbackNov 8, 2026
Staff is very friendly and easy to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobert
Site Experience FeedbackNov 8, 2026
Mostly well organized, but some smaller products were harder to find like things for inlay and ring making. Would also like to see other items in the future, like tumbler projects and laser pointers.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rod
Site Experience FeedbackNov 8, 2026
Happy with selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cotton top
Site Experience FeedbackNov 8, 2026
I was not able to apply my points for some reason.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackNov 8, 2026
15% off sale and everything in stock. Perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fat Bottom Artisan
Site Experience FeedbackNov 8, 2026
Love the products. They are great quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Many times I just need a few items and do not order because the shipping costs make the purchase price unreasonable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lcvmd
Post-Delivery FeedbackNov 8, 2026
Large selection. Quick shipping. Fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Shipping charge was high.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ed
Site Experience FeedbackNov 8, 2026
Love the savings when ordering sets. The quality is always good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Several items I really wanted are out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BPR
Site Experience FeedbackNov 8, 2026
Always good selection, good product, good results.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MKepes
Site Experience FeedbackNov 8, 2026
The website is very easy to navigate, with several options to choose from on all products. I do wish they had more options for the cancer ribbon clips aside from just Breast Cancer, but having the gold clip with clear crystals was perfect for the gift I am making.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loveimoe
Site Experience FeedbackNov 8, 2026
i would like to see more kitchen item
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 8, 2026
I always have a great experience buying from Pen State Industries, you are definitely my go too for pen supplies including lathe accessories for turning pens. Thanks much!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
great site, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackNov 8, 2026
Good,but too many add -ons or suggested items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackNov 8, 2026
Quick and easy !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
website easy to navigate, products always first class
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackNov 8, 2026
hope to win the 100 and wow things are getting expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gareth S.
Site Experience FeedbackNov 8, 2026
For the most part I'm ok with most of the website as is ,but I would like to see more thumbnails for each of the products listed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackNov 8, 2026
Easy to order. Just what I wanted to gift my Brother.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happy customer
Site Experience FeedbackNov 8, 2026
good, quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackNov 8, 2026
I was a bit disappointed that some stuff that I wanted to order were out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jan
Site Experience FeedbackNov 8, 2026
I live in an area that has a wood shop and all recommended Penn State Industries. I have not received your product yet but I am looking forward to getting started turning pens. And looking forward to years of mutual benefit. I’ll be a good customer and you provide excellent products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zander
Site Experience FeedbackNov 8, 2026
Always been satisfied with the quality of the woodturning tools that I, as a hobbyist, can afford. Good range of tools and at good prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jamer
Site Experience FeedbackNov 8, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackNov 8, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
Hard
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Seadog702
Post-Delivery FeedbackNov 8, 2026
They have a large variety of quality products at fair prices. Orders arrive timely and well packaged.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Jean D
Post-Delivery FeedbackNov 8, 2026
I am a repeat customer with Penn State. I find their quality, variety, and service to be great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike
Site Experience FeedbackNov 8, 2026
I've always been pleased with their products and service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Brother Dave
Post-Delivery FeedbackNov 8, 2026
The bolt action pen kits from Penn State were far superior to others I have gotten elsewhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dj
Site Experience FeedbackNov 7, 2026
great job
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim C
Site Experience FeedbackNov 7, 2026
It’s nice that I can find all the associated tools (bits, bushings, etc) for each product directly on the products web page. Makes it easy to confirm I already have the right sizes… or to buy the right ones!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackNov 7, 2026
easy to use, lots of products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Mark
Site Experience FeedbackNov 7, 2026
Penn State was recommended to me years ago when a friend introduced me to pen turning. After 20 some years, I just don't appreciate the mis-matched parts, the obsolete kits,and the cheap manufacturing that is available elsewhere. PSI has the real deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bdazzles
Site Experience FeedbackNov 7, 2026
Just a few minor things, I wish you could save card info or have apple pay to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don t publish. Next time
Site Experience FeedbackNov 7, 2026
Time constraint on offer ..
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
xyz
Site Experience FeedbackNov 7, 2026
this is not my first purchase from Penn State Industries so website and price was as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rko85
Site Experience FeedbackNov 7, 2026
No issues navigating the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackNov 7, 2026
Easy to navigate web site. Took advantage of 15% discount.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Pacosanchile
Site Experience FeedbackNov 7, 2026
It's AAAALLLLLLLLL good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 7, 2026
I am very pleased with my business with you since 2011. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJF
Post-Delivery FeedbackNov 7, 2026
A part in the mechanism of one of the purchase items was broken. Called Penn State, ad a replacement part was sent promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10