Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,312 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 86% |
 Neutral | 8% | 11% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 12% | 12% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,326
MPL
Site Experience FeedbackNov 6, 2026
I was able to find the gifts I was looking for. I will enjoy creating these gifts for family and friends.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
apap
Site Experience FeedbackNov 6, 2026
A very smooth and easy to website to use. Makes shopping a very relaxing process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boxes
Site Experience FeedbackNov 6, 2026
I appreciate the discount. the products are good quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 6, 2026
Finding kits and parts is very easy and ordering is a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JTG U-Dog Wood Turning
Site Experience FeedbackNov 6, 2026
Website was easy to find all items I'm currently in need of for a few turning projects I plan to make.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zak
Site Experience FeedbackNov 6, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackNov 6, 2026
Good selection, great support
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimbo
Site Experience FeedbackNov 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alphons
Post-Delivery FeedbackNov 6, 2026
The last couple of days I have turned out 47 pen s. the most wan ted is the bbrrest ca car pen clips. I give these to ladies who may need to see off the have Brest ca car. My wonderful wife of 55 years was diagnosed used with Brest ca car on the October 12. She start treatment next week
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JR
Site Experience FeedbackNov 6, 2026
Overall website is fairly easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Not my first rodeo. Very easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tank
Site Experience FeedbackNov 6, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
SCO
Site Experience FeedbackNov 6, 2026
Good products at good prices, fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dick
Post-Delivery FeedbackNov 6, 2026
The pen kits will make perfect teacher gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 6, 2026
I have attempted to contact you regarding my Long Ranger (non wireless) that needs repair. In spite of multiple attempts your customer service department has not responded in any form or fashion
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 1
Darrell
Site Experience FeedbackNov 6, 2026
I wanted to find the difference between slimline and fun slimline kits, but couldn’t.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
I was not given the option to use the points I had saved up, that would have saved me an additional $20 on this order. On a fixed income that makes a lot of difference.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dean
Site Experience FeedbackNov 6, 2026
I have used Penn State Industries for many years. They have quality products for pen making and good prices. Their web site is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Easy and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Salmon
Site Experience FeedbackNov 6, 2026
Nice website and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T.J.
Site Experience FeedbackNov 6, 2026
Always a pleasure to deal with PSI.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BudGl
Site Experience FeedbackNov 6, 2026
Decent website but I don't need to go to the shopping cart page every time an item is added to it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gunny
Site Experience FeedbackNov 6, 2026
I learned about Penn State Industries from the Invisible Wounds Project in North Branch, MN. From then on and searching, I have purchased all my wood turning needs from Penn State Industries. So should other enthusiast.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ray
Site Experience FeedbackNov 6, 2026
Had some problem with the fact that billing and shipping were different. Finally got through it !!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Chad
Post-Delivery FeedbackNov 6, 2026
I found the kits I wanted on the site, but through the Amazon pay feature I did not receive any emails or tracking status for my shipment. luckily it still arrived in the mail in a good time. I did not create an account, so if the order never completed I don't know how I would've been able to trace it without directly calling customer support.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 6, 2026
Being a first time customer, I am hoping the product quality and customer service will be top notch. i look forward to using the products in my woodworking hobby. thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 6, 2026
Good products, short turn around time from order to delivery
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Stealth4550bucs
Site Experience FeedbackNov 6, 2026
I didn't see the carbon fiber blanks that I had bought in the past. I was looking for a blue and gray dyed wood blank for a special project.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
trash talk
Site Experience FeedbackNov 6, 2026
simple quick; got the discounts i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zmoney
Post-Delivery FeedbackNov 6, 2026
Sold out of a lot of things. Otherwise great company
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
Blase
Site Experience FeedbackNov 6, 2026
I had no problem,all went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Batman52
Post-Delivery FeedbackNov 6, 2026
They sell top quality, they ship products in a timely manner, when you have a issue or problem Penn State works hard to solve the issue to your satisfaction. Penn State sould be your go to company for projects, tools, finishes, sanding supplies, turning blanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dan
Site Experience FeedbackNov 6, 2026
It has always been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
I’m old so online can be challenging. I found this website friendly to folks like me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lodam
Site Experience FeedbackNov 6, 2026
Great experience. Numerous choices for pens and pen blanks. Nice to have shipping options from cheap to expensive and for those to be clearly stated before checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rokaxas
Site Experience FeedbackNov 6, 2026
Shopping was easy! I wish there were easier ways to sort through pen kits maybe by theme or bushing size so I could shop what I already had.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackNov 6, 2026
I've had few problems with Penn State Industries and the minor issues I have had were resolved quickly and satisfactorily. Product support was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skeet5050
Post-Delivery FeedbackNov 6, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Dsam
Site Experience FeedbackNov 5, 2026
really excited to get all these products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
a lot of good things bad things are always out of pen kits I order a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CMMixis
Post-Delivery FeedbackNov 5, 2026
I purchased the Botanical pen kit but I thought I saw on the online picture, a purple paint in the recesses of the decorative tube. I must have imagined it but it gave me an idea. I am going to try dropping a contrast paint to make the details pop and seal with resin glue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tony
Site Experience FeedbackNov 5, 2026
God. Got what I wanted and needed even if it cost more than I expected.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
KRC
Site Experience FeedbackNov 5, 2026
very disappoined i was not able to use my credit card and had to use my bank card
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Doug
Site Experience FeedbackNov 5, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackNov 5, 2026
I found the overall experience to be great. One recommendation I have would be to simplify the process of adding things from the wish list to the cart. I had to go back and forth many times to try and get everything on my wish list into my cart to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rik
Site Experience FeedbackNov 5, 2026
there are some items in your mailed home catalog that are not available on the web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ed
Site Experience FeedbackNov 5, 2026
good products, easy to order, good communications
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lolli Pens
Site Experience FeedbackNov 5, 2026
The online interactive catalog works well. It is easy to find the item I want and I like the quick access to instructions and videos. As for checking out, I've tried PayPal in the past but don't believe I ever got it to work. I always type in a credit card. I greatly appreciate the periodic discounts and the award system. The majority of pens I made is to raise funds for a local nonprofit and every penny I save helps me make more pens :-).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goldfish
Site Experience FeedbackNov 5, 2026
Found a pen I could donate to an HOA gathering as a gift at a Christmas gathering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB Wood
Site Experience FeedbackNov 5, 2026
Everything was handled properly. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10