Penn State Industries Reviews - 2,279 Post-Delivery Reviews - 9.5/10
Penn State Industries Rating
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5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 85% |
 Neutral | 8% | 10% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,677
Cruiser 78
Post-Delivery FeedbackJun 20, 2026
Great products and reasonably priced. But they always charge for shipping and delivery is very slow.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
All good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Elvis
Site Experience FeedbackJun 20, 2026
I enjoy Penn State INdustries products becasue of the quality of the products itself, documentation and support.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PNW Exotic Pens
Site Experience FeedbackJun 20, 2026
I would like to free shipping over $100.00. I would like to see slightly better pricing. I would like to see items purchased on amazon credit my loyalty points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
danno
Site Experience FeedbackJun 20, 2026
very easy to find what youwere looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Very nicely presented
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tennessee Wood Worker
Site Experience FeedbackJun 20, 2026
I knew I needed pen supplies and I went straight to them. A good website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolyn
Site Experience FeedbackJun 20, 2026
easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 20, 2026
Always a good experience. Prices seem to be getting higher on the pen kits would like to see more bulk discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neo
Site Experience FeedbackJun 20, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trap Shooter 90
Site Experience FeedbackJun 20, 2026
Interaction today was excellent. Has always been excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sully
Site Experience FeedbackJun 20, 2026
Have ordered many times in the past. Will buy from again. Would greatly prefer shopping in store, but that is not an option for me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Culinarymike
Site Experience FeedbackJun 20, 2026
It’s always a pleasure dealing with Penn State industries. My father has been using your company for at least 10 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rsmdmoore
Site Experience FeedbackJun 20, 2026
Great site, just a little tedious setting up shipping and billing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeffambs03
Site Experience FeedbackJun 20, 2026
I love that I could see the wood and the kit so I could get a rough idea of what the pen could look like. I know wood grain would be different, but it was helpful to get an idea if the olive wood would work with the honeycomb kit.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ted
Post-Delivery FeedbackJun 20, 2026
Great company and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Jaw set ordered very recently did not fit my Nova G3 Chuck. It is useless. I understood it would fit my chuck and it didn’t. Not sure how I read it wrong.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tenbears
Site Experience FeedbackJun 19, 2026
I have used Pen State for years and have always been happy with the quality of the products. I just wish the shipping were faster. Sometimes I have to order Bolt Action Pen State pens from Craft Supplies USA just to get them faster to make pens for upcoming shows.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ferd
Site Experience FeedbackJun 19, 2026
Went well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rangers11
Site Experience FeedbackJun 19, 2026
I have been with Pen State for approx 10 years, Their selection is very good and offers you all that is needed to complete the project successfully. They offer a wide range of projects other than pens.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papa
Site Experience FeedbackJun 19, 2026
I had a little trouble finding the kit I was looking for but I figured it out and went good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Post-Delivery FeedbackJun 19, 2026
I’ve used Penn state for many projects over the years and have been very happy on all my orders. I have told several people about your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ncharris
Post-Delivery FeedbackJun 19, 2026
Great product and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rwjr
Site Experience FeedbackJun 19, 2026
Great selection and quality kits. PSI is my go to for my pen making supplies. Highly recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
billy
Site Experience FeedbackJun 19, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Teddy
Site Experience FeedbackJun 19, 2026
Good experience as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Site Experience FeedbackJun 19, 2026
Whenever I want to make something on my lathe, I turn to Penn State Industries. Have for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorie
Site Experience FeedbackJun 19, 2026
The item I needed was out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gump
Site Experience FeedbackJun 19, 2026
Web site was essay to use and the pictures of what I was looking at helped even more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Studio Piccin
Post-Delivery FeedbackJun 19, 2026
Lots of selection. quality products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
leroy
Site Experience FeedbackJun 19, 2026
very easy to work with not all mumbo jumbo like some of the others
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
geo5352
Site Experience FeedbackJun 19, 2026
only recommendation would be to add check boxes in your cart so that you can select multiple items to send to your save for later items all at once.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 19, 2026
Hard to find where to place promotional code, customer service representative helped
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocket racket
Site Experience FeedbackJun 19, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 19, 2026
All i can say is that once again, PSI met my expectations with having what I need in stock and shipped out and received in a timely manner. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Frenchie
Post-Delivery FeedbackJun 19, 2026
good as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
jim
Site Experience FeedbackJun 19, 2026
I was able to find exactly what I needed. Ordering was simple and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ji
Post-Delivery FeedbackJun 19, 2026
No problems. I wanted to know whether the vacuum/magnifier would fit the 8" Commander lathe. Haven't heard yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Pete
Post-Delivery FeedbackJun 19, 2026
All woodworkers should check out PSI!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
Things were generally smooth, however I was unable to make an account due to some issue with my email. I think I get their confirmation emails late. I am happy with the purchases themselves. Selection was pretty good and was able to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SC
Site Experience FeedbackJun 18, 2026
I like the information that is given on the product pages. It is nice to see general finished project values and answered questions for additional guidance.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
Please show the type of wood blank, on pictured Pen. This would help making beautiful pens
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Post-Delivery FeedbackJun 18, 2026
Always a great experience with your organization.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Don
Site Experience FeedbackJun 18, 2026
A bit confusing at checkout when trying to get my member number and order completed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Easy but every time I selected an item it went to the cart and I had to go back and forth to the catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Koda
Post-Delivery FeedbackJun 18, 2026
They had what I needed on hand and sent it right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Rusty
Site Experience FeedbackJun 18, 2026
The 4 piece display trays were recommended to me for making some pen storage boxes
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Steve
Site Experience FeedbackJun 18, 2026
Great Site and Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deborah G.
Site Experience FeedbackJun 18, 2026
Purchased a Father's Day gift that is guranteed to make my dad very happy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 18, 2026
It was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10