Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,302 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 94% |
 Neutral | 8% | 5% |
 Negative | 2% | 1% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,595
DenRog
Site Experience FeedbackAug 3, 2026
I am very satisfied with the services and products provided by this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buzz
Site Experience FeedbackAug 3, 2026
I found what needed easily.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 3, 2026
The pen madrel sets are well-buits and a great value for the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
It’s great website and the magazines I get. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benjamin
Site Experience FeedbackAug 3, 2026
Great selection of pen kits at a variety of prices to fit any budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gizmo
Site Experience FeedbackAug 3, 2026
Good products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Been a while since I turned. I just got a new lathe. I am ready to get back to it. I always liked the products I bought from Penn State
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
townchair
Site Experience FeedbackAug 3, 2026
Easy to use and friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
Great gifts and easy to make
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
Great, just wish you had better filter options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
penn stater
Site Experience FeedbackAug 3, 2026
great experience. I tried to place order on my phone. It didn't work. laptop- is perfect! I wish you would have said that you need these brushes with the pens. I would have ordered them when I ordered the pen kits... that's my only cm plaint. You just made4 more ninety NOT telling me because if shipping especially.. This is a bug problem...I am very dissatisfied with that. My father in law was CEO of ice of the Penn State college campuses. We are born and raised in PA...Hazlton, Conyngham, so Id support . I am always glad to support Penn State. Howcwer I wish you'd fix that issue on your order age. Thank yogi very much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woodpecker
Site Experience FeedbackAug 3, 2026
Very satisfied as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papa S
Site Experience FeedbackAug 3, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
greg h
Site Experience FeedbackAug 3, 2026
always good,good people to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Turner
Site Experience FeedbackAug 3, 2026
Comfort rings are essential in creating wooden rings that last.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Post-Delivery FeedbackAug 3, 2026
Love wood, but wished to try acrylic.. i turned 2 pens and man, am i ever sold on it !!! SINCERELY, JW
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Butch
Site Experience FeedbackAug 3, 2026
I have used Penn State in the past. This is the first time again as I am getting into pens again. Penn State has always provided excellent customer service. I would like to see a click pen with a thick barrel and an american flag scene. My sister-in-law keeps asking for it. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woody
Site Experience FeedbackAug 3, 2026
I was able to find what I needed quickly and the checkout process was simple.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
DuddleyD
Site Experience FeedbackAug 3, 2026
Until I re-entered to order after my interaction with chat, things went fine. Confusing in my book.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Werks
Post-Delivery FeedbackAug 3, 2026
All is good. I ordered 2 salt and pepper 3 1/2 inch black with one 1 1/2 inch bit and end bushings. All parts met my expectations. After completing turning the blanks which are 2 different wood species but similar color. One being red oak the other spliced end grain Fir stain light walnut. So which one will be pepper? Turned another blank with Maple being white. The recipient did not like the Maple. Another option would be to paint the adjustment knob white for salt.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
smariacarter
Site Experience FeedbackAug 3, 2026
Website is very easy to navigate and checkout experience was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark P
Post-Delivery FeedbackAug 3, 2026
The kits I ordered were nice and I enjoyed the mini pens. One of the Celtic pens kits was missing the spring that gos on the refill, but I contacted the service department and they resolved the issue promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jim
Post-Delivery FeedbackAug 3, 2026
I am a long time customer. Very pleased with all the products I have bought, especially pen kits and kits for sewing. Recently I got a Commander lathe and a number of accessories. What a great machine! The selection of pen blanks is especially impressive! Customer Service is helpful and rapid. PSI is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
jeffambs03
Post-Delivery FeedbackAug 3, 2026
Order arrived faster than expected! can't wait to use the items I got.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rick
Post-Delivery FeedbackAug 3, 2026
I have some Ideas for X-Mass presents. When these went on sale I purchased
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Fast shipping and good supplier of all things crafty....especially for wood turning.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 3, 2026
My granddaughter is going overseas for school. I asked her to pick out a pen. She picked one out. I ordered it it came.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Patrick
Site Experience FeedbackAug 3, 2026
As always, easy to find what i am looking for and check out process is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jokama
Site Experience FeedbackAug 2, 2026
Always find the pen kits I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ferd
Site Experience FeedbackAug 2, 2026
I tried to use some of my Rewards Points and it did not let me use them
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 2, 2026
Ups keeps losing my package. The pens are great
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan F.
Site Experience FeedbackAug 2, 2026
All good , replacing dust collection switch that failed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
My experience with Penn State has been great . But every time I use my credit card it gets hacked.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ken's Woodshed
Post-Delivery FeedbackAug 2, 2026
I teach woodworking to home school students from our church at no charge. They love making pens for gifts for family and friends. I usually wait until I get a discount notice from Pen State Industries and buy what I may need for the year. This is the 5th year I have been doing this. the students are 5th grade and up and are able to assemble the pens without my help. The kits are high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
cnielsen56
Post-Delivery FeedbackAug 2, 2026
I am trying to lear how to make fountain pens. The kits were too pricy for a newbie, so I bought ballpoint kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
jaydee
Site Experience FeedbackAug 2, 2026
Everything ordered so far has been great. I had one damaged slimline pen as part of the order with the 30 count bag. The ink tube and the brass inserts were bent and could not be used. Other than that... perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate H
Site Experience FeedbackAug 2, 2026
Website is easy to navigate and understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SRDFRMN
Post-Delivery FeedbackAug 2, 2026
The website and material is great, however, I am not a fan of USPS. There are always issues with USPS. I live north of Phili and would prefer the option to just come down and pick up the order on site. I understand it is not a retail store, however, picking it up locally would be great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Big Phil
Site Experience FeedbackAug 2, 2026
Your website is always very good. I know what I wanna buy, and I can go directly to that area i.e. blanks, pen sets etc. One of the main reasons I got come to Penn State is for the variety of selection. And of course, I always enjoy a sale item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeeCee
Site Experience FeedbackAug 2, 2026
It was easy once I typed in the search engine what I wanted, as I had the catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackAug 2, 2026
Good experience in ordering from on line catalogue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 2, 2026
great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Older guy
Site Experience FeedbackAug 2, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PaulM
Site Experience FeedbackAug 2, 2026
I could not fine detail or info video about several products I was considering. I did not buy those items.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Screaming Eagle “hippie man”
Site Experience FeedbackAug 2, 2026
As the army might say, too easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
T
Site Experience FeedbackAug 1, 2026
Nothing noteworthy, easy. Did look up if company was legit, it was.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Ivy
Site Experience FeedbackAug 1, 2026
Good website and selection but there was lag/ long loading times between each step from adding items to cart to the checkout process
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Post-Delivery FeedbackAug 1, 2026
I purchased the medical pens previously and they were perfect. My doctors all appreciated the gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Very well. Excellent website and ordering process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizrd64
Site Experience FeedbackAug 1, 2026
I have bought from them before and amazing quality and support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10