Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,302 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 93% |
 Neutral | 8% | 6% |
 Negative | 2% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,589
Jokama
Site Experience FeedbackAug 2, 2026
Always find the pen kits I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ferd
Site Experience FeedbackAug 2, 2026
I tried to use some of my Rewards Points and it did not let me use them
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 2, 2026
Ups keeps losing my package. The pens are great
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan F.
Site Experience FeedbackAug 2, 2026
All good , replacing dust collection switch that failed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
My experience with Penn State has been great . But every time I use my credit card it gets hacked.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ken's Woodshed
Post-Delivery FeedbackAug 2, 2026
I teach woodworking to home school students from our church at no charge. They love making pens for gifts for family and friends. I usually wait until I get a discount notice from Pen State Industries and buy what I may need for the year. This is the 5th year I have been doing this. the students are 5th grade and up and are able to assemble the pens without my help. The kits are high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
cnielsen56
Post-Delivery FeedbackAug 2, 2026
I am trying to lear how to make fountain pens. The kits were too pricy for a newbie, so I bought ballpoint kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
jaydee
Site Experience FeedbackAug 2, 2026
Everything ordered so far has been great. I had one damaged slimline pen as part of the order with the 30 count bag. The ink tube and the brass inserts were bent and could not be used. Other than that... perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate H
Site Experience FeedbackAug 2, 2026
Website is easy to navigate and understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SRDFRMN
Post-Delivery FeedbackAug 2, 2026
The website and material is great, however, I am not a fan of USPS. There are always issues with USPS. I live north of Phili and would prefer the option to just come down and pick up the order on site. I understand it is not a retail store, however, picking it up locally would be great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Big Phil
Site Experience FeedbackAug 2, 2026
Your website is always very good. I know what I wanna buy, and I can go directly to that area i.e. blanks, pen sets etc. One of the main reasons I got come to Penn State is for the variety of selection. And of course, I always enjoy a sale item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeeCee
Site Experience FeedbackAug 2, 2026
It was easy once I typed in the search engine what I wanted, as I had the catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackAug 2, 2026
Good experience in ordering from on line catalogue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 2, 2026
great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Older guy
Site Experience FeedbackAug 2, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PaulM
Site Experience FeedbackAug 2, 2026
I could not fine detail or info video about several products I was considering. I did not buy those items.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Screaming Eagle “hippie man”
Site Experience FeedbackAug 2, 2026
As the army might say, too easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
T
Site Experience FeedbackAug 1, 2026
Nothing noteworthy, easy. Did look up if company was legit, it was.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Ivy
Site Experience FeedbackAug 1, 2026
Good website and selection but there was lag/ long loading times between each step from adding items to cart to the checkout process
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Post-Delivery FeedbackAug 1, 2026
I purchased the medical pens previously and they were perfect. My doctors all appreciated the gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Very well. Excellent website and ordering process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizrd64
Site Experience FeedbackAug 1, 2026
I have bought from them before and amazing quality and support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirl
Site Experience FeedbackAug 1, 2026
Always enjoy doing business with you folks. Sorry that aussie oil is out of stock. Now I need to pay an additional shipping charge.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Imps
Site Experience FeedbackAug 1, 2026
Website worked perfectly for me, no issues or concerns.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whittlin Williams.
Post-Delivery FeedbackAug 1, 2026
The variety of kits you come up with deffinetly promote me to make other things with my lathe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Baker7717
Site Experience FeedbackAug 1, 2026
Easy peasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KKCCPA
Site Experience FeedbackAug 1, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackAug 1, 2026
Long-term relationship with PSI. Always pleased with purchase and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 1, 2026
Excellant product quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave4Bees
Post-Delivery FeedbackAug 1, 2026
PSI has a unique line of products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Zonation
Site Experience FeedbackAug 1, 2026
I love the selection of items and look forward to new ones in the future, always a surprise just around the corner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred
Site Experience FeedbackAug 1, 2026
It says an order can be placed 24 hours a day but when you try to place the order, you get a recording that says the office is closed there is no one to take an order.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Boise woodworker
Post-Delivery FeedbackAug 1, 2026
Needed an adapter for Shopsmith system. I could not purchase from the post bankruptcy Shopsmith company
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wooden Creations
Post-Delivery FeedbackAug 1, 2026
I enjoy the different styles of the pens.I have now started making other items besides pens, I have made kitchen tools, bottle stoppers amd ice cream scoops.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TLin
Site Experience FeedbackAug 1, 2026
Well organized and easy to search around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red Raider
Site Experience FeedbackJul 31, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RikH
Site Experience FeedbackJul 31, 2026
I was looking for something I saw in the catalog 2-in-1 seam ripper & Mini Scissor Kit but did not find it on web, looked up part # PKSRSC and it took me to a bushing kit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
big leroy
Site Experience FeedbackJul 31, 2026
penn state has the fastest shipping and the onsite website is extremely easy to navigate through. I also like the fact that the instructions are visible on the product page to see how easy or ifficult the items are to make
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meverard
Site Experience FeedbackJul 31, 2026
Very pleased with every order from Penn State. Happy to get back into wood turning and I knew exactly where to come to.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Geeorge
Site Experience FeedbackJul 31, 2026
No issues, Shipping is always high
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jesse
Site Experience FeedbackJul 31, 2026
Always a pleasure, thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WoodChuck
Site Experience FeedbackJul 31, 2026
I forgot to order an item before checking out. I was disappointed about not being able to add it because electronics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TLC
Site Experience FeedbackJul 31, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haley B
Site Experience FeedbackJul 31, 2026
Want more affordable kitchen options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
BUSHINGS FOR THE MECHANICAL CARPENTER PENCIL SHOULD BE LISTED IN THE CATALOG AS THE SAME FOR THE MAJESTIC SQUIRE PENCIL. THE PRODUCT CODE IS THE SAME AND I WAS INITIALLY CONFUSED AND HAD TO CONFIRM THAT IT WASN'T A MISPRINT BUT THAT THEY WERE THE SAME.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tom
Post-Delivery FeedbackJul 31, 2026
I ordered on line, and called and spoke with Donna on some questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Firefighter
Post-Delivery FeedbackJul 31, 2026
I contacted Customer Service to find out how to send pictures of 8 pens I made for a local Realty Co. They are gifts to customers to sign for there new homes. They are Stunning. Please help me get these pictures to you. Thank you William S Beck
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jlov
Post-Delivery FeedbackJul 31, 2026
I’m starting out a new hobby with a pen lathe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A