Penn State Industries Reviews - 2,286 Post-Delivery Reviews - 9.4/10
Penn State Industries Rating
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5 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 86% |
 Neutral | 8% | 10% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 87% |
Neutral | 11% | 11% |
Negative | 2% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,686
Online Shopper
Site Experience FeedbackJun 18, 2026
Things were generally smooth, however I was unable to make an account due to some issue with my email. I think I get their confirmation emails late. I am happy with the purchases themselves. Selection was pretty good and was able to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SC
Site Experience FeedbackJun 18, 2026
I like the information that is given on the product pages. It is nice to see general finished project values and answered questions for additional guidance.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
Please show the type of wood blank, on pictured Pen. This would help making beautiful pens
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Post-Delivery FeedbackJun 18, 2026
Always a great experience with your organization.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Don
Site Experience FeedbackJun 18, 2026
A bit confusing at checkout when trying to get my member number and order completed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Easy but every time I selected an item it went to the cart and I had to go back and forth to the catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Koda
Post-Delivery FeedbackJun 18, 2026
They had what I needed on hand and sent it right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Rusty
Site Experience FeedbackJun 18, 2026
The 4 piece display trays were recommended to me for making some pen storage boxes
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Steve
Site Experience FeedbackJun 18, 2026
Great Site and Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deborah G.
Site Experience FeedbackJun 18, 2026
Purchased a Father's Day gift that is guranteed to make my dad very happy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 18, 2026
It was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Strattles
Site Experience FeedbackJun 18, 2026
Penn State is very useful for my small penmaking business. Times are tough in this economy and the cheaper prices make it more atainable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJun 18, 2026
no comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Post-Delivery FeedbackJun 18, 2026
If you are going to make writing pens then shop Penn State Industries first. They have the largest inventory of merchandise available on the market, fast shipping, and fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Monty
Post-Delivery FeedbackJun 18, 2026
Very easy to place my order. Great selection of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Martin
Post-Delivery FeedbackJun 18, 2026
The product came in perfectly I ordered some pen kits and pen blanks and everything had great color and looked like the picture from when I ordered it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sparky
Post-Delivery FeedbackJun 18, 2026
I ordered from Penn State and the order happened flawlessly. All items delivered on time packed securely. Nno issues.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Greg H.
Post-Delivery FeedbackJun 18, 2026
I wish shipping times were better.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
MikeR
Site Experience FeedbackJun 18, 2026
Very good experience with the website. Easy to navigate, and easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
New lathe love love love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
jimbo
Post-Delivery FeedbackJun 18, 2026
I saw these New items via email. I also needed some pen supplies (that I was running low on). So I ordered them all and saved the shipping cost fot the pen supplies later. My package arrived right on time. I am looking forward to making the knivef's and pens soon as gift's for several different friends,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
GREAT PLACE TO SHOP AND DO BUISNESS WITH
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackJun 18, 2026
Great quality for the price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hank
Site Experience FeedbackJun 18, 2026
Easy to navigy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Purchased a gift card for my Dad for Fathers Day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
No
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Ed
Site Experience FeedbackJun 17, 2026
Very positive experience; love the catalogue . Will buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JPHarden
Site Experience FeedbackJun 17, 2026
I logged in to purchase a previously purchased pen kit, but I could not find it, assuming it was no longer available. It would have been nice if the web site would have informed me that it was discontinued.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nathan
Site Experience FeedbackJun 17, 2026
Not great, but it was functional.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grace
Site Experience FeedbackJun 17, 2026
I love the product selection for beautiful and meaningful pens. I also appreciated the link to items also required for the complete pen. I am ordering for my husband and this being my first time that was a great touch for great customer service!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 17, 2026
Always a pleasure shopping at Penn State. Great products, lots of specials, always something new.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fin13
Post-Delivery FeedbackJun 17, 2026
Everything was as I expected. Very good quality no issues. I have always received very good quality merchandise from Penn State. Thank you guys for great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mr. K
Site Experience FeedbackJun 17, 2026
Great experience ordering from Penn State. They have made it so easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Post-Delivery FeedbackJun 16, 2026
Navigating order tracking is a bit difficult.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
tony
Site Experience FeedbackJun 16, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJun 16, 2026
I enjoy ordering from Penn State. Very prompt service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 16, 2026
Back when I first started I was using products from several companies such as yours. Many years ago I started ordering only from your company. On rare occasions I go to the local Woodcraft Store for things I just have to have now to finish a project. I do wood carving, gourd art, lathe work and what my wife tells me to do!!!!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Easy to access easy to use easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
woodie
Site Experience FeedbackJun 16, 2026
Good as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
I had been shopping online for an old Craftsman lathe flange. Nobody had anything close or it was super expensive. But you had several choices at a very reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Farns
Site Experience FeedbackJun 16, 2026
Love the site and have purchased product many times and will continue to do so. Prices are great and have never had any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WoW
Site Experience FeedbackJun 16, 2026
It was easy to navigate and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Regnrat
Site Experience FeedbackJun 16, 2026
Shipping charges are redicu
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
rj
Site Experience FeedbackJun 16, 2026
you have a lot of product in gold but (for clips) why not silver, copper, black chrome among others, and why not a pencil match to every pen?, color and style.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJun 16, 2026
no problem at all with ordering, love the site and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Everything has been excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RM
Site Experience FeedbackJun 16, 2026
not clearly explained what comes with the pepper grinder kit I had to call. she said it includes both the drill bit and the jam chuck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chris
Post-Delivery FeedbackJun 16, 2026
I have been a Penn customer for many years. It’s my go to place for unique and beautiful pen and craft kits that make my lathe a gift generating machine. The quality rarely misses, shipping is always quick, and I’ll keep coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TJ
Site Experience FeedbackJun 16, 2026
Good products for a fair price! Would like to see maybe a few scraper blanks to grind my own.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJun 16, 2026
Everything went just fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A