Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,300 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 92% |
 Neutral | 8% | 6% |
 Negative | 2% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 88% |
Neutral | 11% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,588
Red Raider
Site Experience FeedbackJul 31, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RikH
Site Experience FeedbackJul 31, 2026
I was looking for something I saw in the catalog 2-in-1 seam ripper & Mini Scissor Kit but did not find it on web, looked up part # PKSRSC and it took me to a bushing kit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
big leroy
Site Experience FeedbackJul 31, 2026
penn state has the fastest shipping and the onsite website is extremely easy to navigate through. I also like the fact that the instructions are visible on the product page to see how easy or ifficult the items are to make
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meverard
Site Experience FeedbackJul 31, 2026
Very pleased with every order from Penn State. Happy to get back into wood turning and I knew exactly where to come to.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Geeorge
Site Experience FeedbackJul 31, 2026
No issues, Shipping is always high
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jesse
Site Experience FeedbackJul 31, 2026
Always a pleasure, thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WoodChuck
Site Experience FeedbackJul 31, 2026
I forgot to order an item before checking out. I was disappointed about not being able to add it because electronics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TLC
Site Experience FeedbackJul 31, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haley B
Site Experience FeedbackJul 31, 2026
Want more affordable kitchen options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
BUSHINGS FOR THE MECHANICAL CARPENTER PENCIL SHOULD BE LISTED IN THE CATALOG AS THE SAME FOR THE MAJESTIC SQUIRE PENCIL. THE PRODUCT CODE IS THE SAME AND I WAS INITIALLY CONFUSED AND HAD TO CONFIRM THAT IT WASN'T A MISPRINT BUT THAT THEY WERE THE SAME.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tom
Post-Delivery FeedbackJul 31, 2026
I ordered on line, and called and spoke with Donna on some questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Firefighter
Post-Delivery FeedbackJul 31, 2026
I contacted Customer Service to find out how to send pictures of 8 pens I made for a local Realty Co. They are gifts to customers to sign for there new homes. They are Stunning. Please help me get these pictures to you. Thank you William S Beck
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jlov
Post-Delivery FeedbackJul 31, 2026
I’m starting out a new hobby with a pen lathe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
Fangster
Site Experience FeedbackJul 31, 2026
Search system was easy to use. Well thought out design. Easily found kits and details about the kits that I needed to know (required mandrel size, etc.)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russ
Site Experience FeedbackJul 31, 2026
Overall it's a great site. Had a little trouble figuring out what replacement tubes I needed. A dropdown on each pen kit that describes accessories for that Kit, might include bushings required too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lazy dog
Post-Delivery FeedbackJul 31, 2026
Product is always good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SpinDrift
Site Experience FeedbackJul 31, 2026
I enjoy that things are clearly labeled and discounts place items below many other sites. Products are available in a wide variety that would take a few other sites combined to achieve.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Old Penster
Site Experience FeedbackJul 31, 2026
Many of my purcheses latly have been will calls. very plesent on the phone and at the door.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJul 30, 2026
The website is very user friendly and items are easy to find. Penn State has a great selection of high quality items and shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jskywalker
Site Experience FeedbackJul 30, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duane
Post-Delivery FeedbackJul 30, 2026
I purchased some golf club pen kits for the first time. They are really easy to turn and assemble. After I completed the 3 kits, I designed a bag on paper and tried to turn what I had drawn. It came out awesome, and is now sold. I would recommend to buy, they are easy all around!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bruce
Site Experience FeedbackJul 30, 2026
Very good quality and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billl
Site Experience FeedbackJul 30, 2026
A “Back” button would be very helpful. When you go to the end of a menu there’s no way to go back to the previous page.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
yumapilot
Site Experience FeedbackJul 30, 2026
Great product and good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim T
Site Experience FeedbackJul 30, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackJul 30, 2026
Very nice web site. Many items to choose from. Check out was a little confusing using my Amazon info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mavsdad
Site Experience FeedbackJul 30, 2026
I redeemed some.points to lower the total charged. It would be nice to use more points to get a larger discount. $40 is the max allowed right now. But any discount is a good discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Site Experience FeedbackJul 30, 2026
I loved the redemption of points for $ off!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackJul 30, 2026
Product # in catalog does not match items .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
walt
Site Experience FeedbackJul 30, 2026
Too many kits to easily choose, have to limit my monthly purchases. Have always had good service with the items bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Post-Delivery FeedbackJul 30, 2026
My local wood project stores have very little inventory, are usually overpriced, and staff that can't tell a knot from a hole in the wall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Boxster
Site Experience FeedbackJul 30, 2026
Good interaction with the web site it is easy to navigatevan d I was able to find everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NCBETZ
Site Experience FeedbackJul 30, 2026
It was a fine experience. No comments in either direction. Product pricing was mediocre compared to local vendors so likely more expensive with shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Denny
Site Experience FeedbackJul 30, 2026
I’ve been turning for years and since I started I have nothing but praise for penn states products and service they are the best in my opinion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Or an 72
Site Experience FeedbackJul 30, 2026
Was able to get the the items needed to get ready for an artisan show.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dusty
Post-Delivery FeedbackJul 30, 2026
penn state has the better kits in the market. there quality is what keeps me coming back. the cost is more than others, but when it comes to getting a gift or making something for a friend or important client I'll go with Penn state
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
penman
Site Experience FeedbackJul 30, 2026
always satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peter @ Rafter C
Post-Delivery FeedbackJul 30, 2026
Great technical support. In the pen kits really like having the pen tubes pre sanded
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Good products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Dave
Post-Delivery FeedbackJul 30, 2026
Great quality and easy to assemble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Deub
Post-Delivery FeedbackJul 30, 2026
Just as always, the purchase went great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Jayhawk
Post-Delivery FeedbackJul 30, 2026
Hours for product suppport are limited and somewhat inconvenient (why don't they come in before 10:00 a.m.? Ability to modify orders (not allowed) would al;so be helpful. If an item is omitted, have to pay additional shiping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 6
Dave
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mri
Site Experience FeedbackJul 30, 2026
Overall a very easy to navigate system/
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mark
Site Experience FeedbackJul 29, 2026
Penn State has provided me with quality products to help me pursue my hobby. Thank You Penn State!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 29, 2026
Great website, easy to navigate. Ordered my item, checked out, and accepted delivery a few days later. Awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Johnny Reb
Site Experience FeedbackJul 29, 2026
many items were out of stock
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tripler R
Site Experience FeedbackJul 29, 2026
Easy to use website. Clarity and intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10