Parts Dr Customer Reviews
Parts Dr holds a 9.5/10 overall rating and 349 verified post-delivery reviews on Bizrate.
Parts Dr Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 7% | 9% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 88% |
Neutral | 11% | 6% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Parts Dr
Showing 1 - 50 of 1,981
WillM
Site Experience FeedbackJul 30, 2026
No problems, very satisfied
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rohan Patel
Site Experience FeedbackJul 29, 2026
It’s very fast and easy to figure out what parts I need
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fb
Site Experience FeedbackJul 29, 2026
N/a
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
00Thump
Site Experience FeedbackJul 29, 2026
Very friendly to use website, made shopping a breeze
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ang C.
Site Experience FeedbackJul 29, 2026
I tried several times to order this part through GE. Their website was uncooperative and I even called. They wanted more for the same product, their shipping for "overnight" was higher and the product would not arrive for over a week. I am really hoping the part arrives tomorrow as advertised by Partsdr.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommyc
Post-Delivery FeedbackJul 28, 2026
Still waiting, over a week for approval to return an item.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 6
John
Post-Delivery FeedbackJul 28, 2026
Parts shipped same day. OEM parts worked great. Will use Parts Dr again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 28, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Suzieq
Site Experience FeedbackJul 27, 2026
Easy to use! I’m excited to fix my mixer!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nelly
Site Experience FeedbackJul 26, 2026
Good experience. Found the parts from a super helpful YouTube tutorial. Hope it works!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 26, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
Me encanta
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TFarm
Post-Delivery FeedbackJul 25, 2026
Just what I needed at the right price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dick
Post-Delivery FeedbackJul 25, 2026
Hinges springs for gas wall oven were sprung door would not stay closed. Kemore had. O parts Crossed referenced and got a perfect match. Simple 20 minute process and perfect fit. Now have an oven that works better than when it was new
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Atilhun
Post-Delivery FeedbackJul 24, 2026
5/5 experience. I'd buy from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jke
Site Experience FeedbackJul 23, 2026
Good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
So far parts were easy to find with model number. Love the tutorials on how to change the part easy to fallow and professional in presentation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deanna
Site Experience FeedbackJul 23, 2026
Every was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MRW
Site Experience FeedbackJul 23, 2026
Website was easy to navigate after a few simple clicks. Prices seemed reasonable and shipping times were good. Parts diagrams were clear and concise. Checkout was normal for online shopping; no discernible quirks; ApplePay is an added convenience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackJul 23, 2026
Has most of everything you need for appliance at a great price! Shipping is a bit high I would think.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackJul 22, 2026
I appreciated how the website was able to confirm fit with my model of refrigerator.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Shaun
Site Experience FeedbackJul 22, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goodone
Site Experience FeedbackJul 22, 2026
Was very nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Discontinued part located
Site Experience FeedbackJul 22, 2026
Discontinued part was found quick and easily after a chat with somebody on your site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elle
Site Experience FeedbackJul 22, 2026
Website has pretty much everything I need. Not only have I ordered for my business but I use it for personal purchases as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackJul 21, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake the appliance guy
Site Experience FeedbackJul 21, 2026
I always use partsdr for my appliance repair business. I send my customers links to whatever part is needed through partsdr. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 21, 2026
It was extremely easy to order my part. It got here quickly and was exactly what I needed. No problem at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
dave
Site Experience FeedbackJul 21, 2026
No comment
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
LB71
Post-Delivery FeedbackJul 21, 2026
This place is great. All I did was search for the part number found it and they even verified it was the correct part going my appliance. It was packed well and shipped really fast. It was even a few dollars cheaper than had I gone to the appliance manufacturer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 21, 2026
Good product at a good price. Delivered in a timely manor. Installed control board, and it works great. Very happy this whole experience. Would buy from Parts Dr. again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 20, 2026
Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 19, 2026
The parts I ordered fit perfectly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 19, 2026
Great site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt
Post-Delivery FeedbackJul 19, 2026
Great parts on time delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 19, 2026
Ordered shipped on time but due to packing start relay was damaged in the box so fridge was still broken till I found a starter
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 5
Good service; high shipping costs
Post-Delivery FeedbackJul 18, 2026
Shipping costs were rather high
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jerry5069
Site Experience FeedbackJul 18, 2026
I fist ordered this part tag rough Amazon and received a control board that was outdated so my washing machine is not functioning properly. When I found this website, the price was actually more reasonable than Amazon and it is OEM part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tater
Site Experience FeedbackJul 17, 2026
I had a great experience. Had all the specific parts I was looking for and was cheaper than most of the other websites I was looking at
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chief
Site Experience FeedbackJul 17, 2026
No complaints. I needed a part, searched, found it with you and have ordered it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great online experience
Post-Delivery FeedbackJul 17, 2026
Delivered on time and the part for my washer fit perfectly- no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
DaMikeyyyy
Site Experience FeedbackJul 17, 2026
Replacement video was great!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dick
Site Experience FeedbackJul 17, 2026
Diagrams was only way I found parts l needed
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nizzy1215
Site Experience FeedbackJul 16, 2026
It was good smooth and easy will be using again!!Recommend to many!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SteveP
Post-Delivery FeedbackJul 16, 2026
Correct parts arrived quickly and did the job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Callie
Post-Delivery FeedbackJul 16, 2026
I ordered large part for refrigerator and received wrong part. I have to return at my expense with a restocking fee. How do I know I will get the correct part. I have ordered this part multiple times from other vendors.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 9
Ken
Site Experience FeedbackJul 16, 2026
Would have like to be able to replace the part that was broken and not the whole assembly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jobob
Site Experience FeedbackJul 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yeppers
Site Experience FeedbackJul 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Otto
Post-Delivery FeedbackJul 14, 2026
Loved the YouTube video which helped us to determine which part needed to be replaced! Our 2006 Whirlpool Duet dryer got a new lease on life with our brand new heating element from PartsDr! Thank you all! Keep the videos coming- they are super helpful for things like this! Our total repair including shipping cost less than a service call with an appliance repair company. Other than watching the video, I did not need any assistance from customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 6