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Parts Dr Reviews - 2,442 Review - 9.1/10

Nov 22, 2024
Parts Dr is a source for appliance parts online. They carry thousands of original appliance parts from most major appliance manufacturers. With over 20 warehouses across the united states, they have most appliance parts in stock that can ship to you quickly. With detailed pictures of most parts, you know you will be getting the right part the first time.
Circle of Excellence - Parts Dr

2023
Platinum

Circle of
Excellence

11 years

Parts Dr Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%83%

Neutral

12%12%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for Parts Dr

Showing 1 - 20 of 2,442

KC

Site Experience Feedback

Nov 21, 2024

Simple and easy to use. I already knew the part number which helped identifying the correct part. Verified by the option to search your specific model.

Online Shopper

Site Experience Feedback

Nov 21, 2024

It would help if there was a way to search for a part when you don’t know the name of the part. Also, once you do find the part after scrolling forever, at least show me where this part goes on the refrigerator so I can verify. That would’ve been very helpful.

Noomie

Site Experience Feedback

Nov 21, 2024

well planned site and very easy to navigate. Customer service also was very helpful and friendly. Will use again. Would prefer to use a PayPal method of payment though the site is secure.

Buzzkill

Site Experience Feedback

Nov 21, 2024

Wasn’t sure if was remanufactured or own. Thought I saw own is why i purchased.

ProfG

Site Experience Feedback

Nov 21, 2024

The process of finding my part was quick and easy! Looking forward to getting my appliance back at 100%!

Rara

Site Experience Feedback

Nov 11, 2024

It’s was effortless


Post-Delivery Feedback

Nov 21, 2024

It was great got my part asap

Homeeoo

Site Experience Feedback

Nov 20, 2024

The ability to search via model number and then have the website use obvious indicators that the parts I was looking for were not compatible with my model of oven. However the referrals to the parts that were compatible with my oven made it very user-friendly for me to interact with the site, the price was also by far the best one I found

Stephen

Site Experience Feedback

Nov 20, 2024

User interface is very good. Easy to navigate and find videos along the way that answer any questions you may have.

Nonprofit

Site Experience Feedback

Nov 20, 2024

I like the amount of selections, for sure. Finding the "Map" to find the part can be difficult sometimes.

Leedod

Site Experience Feedback

Nov 20, 2024

It was good. Except that just how Parts Dr would like to know me, I would like to know parts Dt. It was difficult just to know where in the US Parts Dr was located and registered. I had to do a wider search of the net just to get that simple bit of info. Honestly, it created suspicion. However, I am paying attention to what happens over time. But I do enjoy using the site, and o am pleased with the info I gathered. Do look forward to using Parts Dr as I continue in my appliance Parts purchasing.

First time order

Site Experience Feedback

Nov 20, 2024

No problem offering

Jfed

Site Experience Feedback

Nov 19, 2024

Fast easy and had the part I was looking for in stock

Great replacement part merchant

Site Experience Feedback

Nov 19, 2024

Great prices, easy site navigation, reasonable shipping, excellent time in transit

Squriel

Site Experience Feedback

Nov 19, 2024

Good

Ryan

Site Experience Feedback

Nov 19, 2024

I use parts direct because they are generally better priced compared to other companies offering the same parts including Amazon.

David

Site Experience Feedback

Nov 07, 2024

The experience was easy and quick. Cost was less than other places.


Post-Delivery Feedback

Nov 19, 2024

The part I ordered was delivered ahead of the expected arrival date. It arrived in perfect working order. The cost of the item was less at PartsDr than at other sources.

Sunshine

Post-Delivery Feedback

Nov 19, 2024

Web site was easy to use. Liked that part and model number indicated that it would fit and my appliance.. also I was able to install this myself

Dick

Site Experience Feedback

Nov 09, 2024

ok

Paulo

Site Experience Feedback

Nov 18, 2024

All good

Online Shopper

Site Experience Feedback

Nov 18, 2024

All I had to do was put in my model and it took me right to what I needed. Very easy