Parts Dr Reviews - 2,442 Review - 9.1/10
2023
Platinum
Circle of
Excellence
11 years
Parts Dr Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.1out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 12% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.0 out of 10
Recent Reviews for Parts Dr
Showing 1 - 20 of 2,442
KC
Site Experience Feedback
Nov 21, 2024
Simple and easy to use. I already knew the part number which helped identifying the correct part. Verified by the option to search your specific model.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
It would help if there was a way to search for a part when you don’t know the name of the part. Also, once you do find the part after scrolling forever, at least show me where this part goes on the refrigerator so I can verify. That would’ve been very helpful.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Noomie
Site Experience Feedback
Nov 21, 2024
well planned site and very easy to navigate. Customer service also was very helpful and friendly. Will use again. Would prefer to use a PayPal method of payment though the site is secure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buzzkill
Site Experience Feedback
Nov 21, 2024
Wasn’t sure if was remanufactured or own. Thought I saw own is why i purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ProfG
Site Experience Feedback
Nov 21, 2024
The process of finding my part was quick and easy! Looking forward to getting my appliance back at 100%!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rara
Site Experience Feedback
Nov 11, 2024
It’s was effortless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rara
Post-Delivery Feedback
Nov 21, 2024
It was great got my part asap
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Homeeoo
Site Experience Feedback
Nov 20, 2024
The ability to search via model number and then have the website use obvious indicators that the parts I was looking for were not compatible with my model of oven. However the referrals to the parts that were compatible with my oven made it very user-friendly for me to interact with the site, the price was also by far the best one I found
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stephen
Site Experience Feedback
Nov 20, 2024
User interface is very good. Easy to navigate and find videos along the way that answer any questions you may have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nonprofit
Site Experience Feedback
Nov 20, 2024
I like the amount of selections, for sure. Finding the "Map" to find the part can be difficult sometimes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leedod
Site Experience Feedback
Nov 20, 2024
It was good. Except that just how Parts Dr would like to know me, I would like to know parts Dt. It was difficult just to know where in the US Parts Dr was located and registered. I had to do a wider search of the net just to get that simple bit of info. Honestly, it created suspicion. However, I am paying attention to what happens over time. But I do enjoy using the site, and o am pleased with the info I gathered. Do look forward to using Parts Dr as I continue in my appliance Parts purchasing.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
First time order
Site Experience Feedback
Nov 20, 2024
No problem offering
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Jfed
Site Experience Feedback
Nov 19, 2024
Fast easy and had the part I was looking for in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great replacement part merchant
Site Experience Feedback
Nov 19, 2024
Great prices, easy site navigation, reasonable shipping, excellent time in transit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Squriel
Site Experience Feedback
Nov 19, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
Ryan
Site Experience Feedback
Nov 19, 2024
I use parts direct because they are generally better priced compared to other companies offering the same parts including Amazon.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
David
Site Experience Feedback
Nov 07, 2024
The experience was easy and quick. Cost was less than other places.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Post-Delivery Feedback
Nov 19, 2024
The part I ordered was delivered ahead of the expected arrival date. It arrived in perfect working order. The cost of the item was less at PartsDr than at other sources.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sunshine
Post-Delivery Feedback
Nov 19, 2024
Web site was easy to use. Liked that part and model number indicated that it would fit and my appliance.. also I was able to install this myself
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dick
Site Experience Feedback
Nov 09, 2024
ok
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Paulo
Site Experience Feedback
Nov 18, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
All I had to do was put in my model and it took me right to what I needed. Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »