Parts Dr Reviews - 326 Post-Delivery Reviews - 9.5/10
Parts Dr Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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13 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 95% |
 Neutral | 4% | 2% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 12% | 13% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Parts Dr
Showing 1 - 50 of 2,090
Online Shopper
Site Experience FeedbackJun 13, 2026
Nothing bad- this site was super easy to use last time I had to order a part for my fridge so I decided to come back to get another one for the same fridge
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
old man
Post-Delivery FeedbackJun 13, 2026
had part I needed at good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Pissed off
Site Experience FeedbackJun 13, 2026
Stop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisM
Site Experience FeedbackJun 13, 2026
Found part number through AI searched on PartsDr and found it immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
No issues and very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Great some guy named nick wouldn't shut up about hockey and the owner said he would personally install my part for free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 11, 2026
It was grwat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Wayne
Post-Delivery FeedbackJun 11, 2026
My needs were meet, fast service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
The Drucks
Site Experience FeedbackJun 10, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lobo
Site Experience FeedbackJun 8, 2026
Too order parts fast and .easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 8, 2026
The product I received was an off white color. That’s the only thing I seen different from the original.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Doug
Site Experience FeedbackJun 8, 2026
Was easy to find the part I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bdog
Site Experience FeedbackJun 7, 2026
Nothing
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
SG
Site Experience FeedbackJun 7, 2026
I was hoping for free shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Old Florida Guy
Site Experience FeedbackJun 7, 2026
Website easy to use. Everything was spelled out clearly. I only ordered a nut rivet assembly($5); shipping was twice as much($12)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeOBX
Post-Delivery FeedbackJun 7, 2026
Perfect fit and on ⏲️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 6, 2026
I am very pleased with the timely delivery and products. However, I put in a request to return 2 items because they were not needed and I haven’t received feedback to send back and it’s been a week.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Aunt Sassy
Post-Delivery FeedbackJun 6, 2026
I purchased a auger motor for my icemaker. It was exactly what I needed and came within 2 days. I'm a 76 yr old woman and replaced the icemaker and auger in an hour. I was so excited when y he first batch of ice dropped exactly 1 hour after I finished the installation. Thank you for your quick service and having exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kidd
Site Experience FeedbackJun 6, 2026
Parts and price. Excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MB
Site Experience FeedbackJun 5, 2026
Smooth and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silver Fox
Site Experience FeedbackJun 5, 2026
You need to provide cross over P/N's from manufacturer to P/N listed on original electrical part requiring replacement.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
TheTallGuy
Post-Delivery FeedbackJun 5, 2026
The product descriptions were good, there is a tool to verify compatibility, and the item shipped the same day as ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 5, 2026
Competitive price, the exact part I needed and arrived quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mr.O
Site Experience FeedbackJun 4, 2026
Experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 4, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JS
Site Experience FeedbackJun 4, 2026
easy look up with parts drawings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Post-Delivery FeedbackJun 3, 2026
I really appreciated the PartsDr website in general. I registered my appliances and then felt confident that the website helped me to order the correct part. What a relief! They also had a fantastic video on how to install the part in my dryer, which I used for the install. Fantastic service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Eric
Site Experience FeedbackJun 3, 2026
Straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackJun 3, 2026
The part I was searching for was difficult to find until I saw your website. I went over the list provided for my microwave and ordered the part and it arrived a couple of days later. I was very pleased with the whole experience.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
NJC
Site Experience FeedbackJun 2, 2026
Brought here after finding video showing how to replace the part. Video was very detailed and am sure it will prove very helpful in replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wayne
Site Experience FeedbackJun 2, 2026
Easy to use, great site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jim
Post-Delivery FeedbackJun 2, 2026
Good website and parts availability. Fair prices BUT shipping cost was too high. About $12 to ship two very small and light weight items. That shipping cost will make me look at other suppliers in future.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 2, 2026
Youtube videos give me more trust in the quality of there care and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMay 31, 2026
The order process was easy. They have a good parts selection. Price was a bit steep on some products but others were reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Chris
Site Experience FeedbackMay 30, 2026
I haven’t got the parts yet, I’m hoping everything is as spec’d. I liked that they are supposed to be Whirlpool OEM PARTS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EricH
Site Experience FeedbackMay 30, 2026
Easy to find by referencing refrigerator model number. Price reasonable.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
MSgt-OBX
Site Experience FeedbackMay 30, 2026
always able to locate the appliance part that I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mallory
Site Experience FeedbackMay 30, 2026
I hope it's the right part
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackMay 29, 2026
This site is the bomb diggity
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GlenGill
Post-Delivery FeedbackMay 29, 2026
Needed a part for my dishwasher, searched online and Parts Dr had what looked like the correct part. I used the chat feature on the website to confirm that it was the right part, ordered and received in 3 days. Hubby installed it and it works. I’m happy with the entire process—chat help, ease of ordering & fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nick
Site Experience FeedbackMay 29, 2026
It’s a good website. Had everything I needed. I forgot to order a part so I was bummed I had to pay shipping twice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMay 29, 2026
Shipping was EXTREMELY fast. I am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Squeezego74
Site Experience FeedbackMay 28, 2026
Very pleased with how the website shows everything easy to read and understand and also has a model number accuracy checker to make sure the part is correct for the product. Which always makes it easier to double check making sure the order is correct. I love the features Parts Dr -has it makes it easier for me to print receipts, which is good for my business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Armando
Site Experience FeedbackMay 27, 2026
Dr. Parts made it easy to place my order. I use many parts websites for the business I work for and this website made it much more simple than others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Customer 101
Site Experience FeedbackMay 27, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackMay 27, 2026
I much prefer face-to-face contact. In my opinion, that is the basis of customer service. I am satisfied with the product & my purchase.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Bobby
Site Experience FeedbackMay 27, 2026
Wish you had better pics of the part I ordered, and where it goes on the fridge. I tried using your AI but it gave me clear pic's but a different part number.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackMay 27, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8