Parts Dr Customer Reviews
Parts Dr holds a 9.4/10 overall rating and 350 verified post-delivery reviews on Bizrate.
Parts Dr Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 92% |
 Neutral | 6% | 4% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 82% |
Neutral | 11% | 14% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Parts Dr
Showing 1 - 50 of 1,893
DaveD
Site Experience FeedbackSep 2, 2026
It was excellent and easy to find the part.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
sparky
Post-Delivery FeedbackSep 2, 2026
Perfect parts, Perfect delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sutehall
Site Experience FeedbackSep 2, 2026
Love it-easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Post-Delivery FeedbackSep 1, 2026
Excellent website with pictures that show the parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JM
Site Experience FeedbackSep 1, 2026
Helpful info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The MC
Site Experience FeedbackSep 1, 2026
the item was easily found and will ship same day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackSep 1, 2026
Very helpful and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Box was damaged and plastic trim cover broken, did not affect functionally of pump, so I used it as is. Packaging appeared to be fair, but could use some improvement (damage could also been rough handling by shipper)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
BG
Site Experience FeedbackAug 31, 2026
Very easy to use but kind of pricey. However, it’s a steal compared to purchasing a new washer or hiring someone repair it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TOOLman
Site Experience FeedbackAug 31, 2026
Quick and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PaulJ
Site Experience FeedbackAug 31, 2026
Great experience. Parts were easy to ding and website confirmed parts would fit my appliance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicki
Site Experience FeedbackAug 30, 2026
Ordered product as pre-order due to product being out of stock. I hope the estimate of arrival time is accurate.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Terry
Site Experience FeedbackAug 30, 2026
The site showed me all the available parts to repair my dryer. The site was easy to use and the part explanations were nice to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DD
Site Experience FeedbackAug 30, 2026
Upfront pricing,Genuine parts and model checking to ensure parts fit .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KenMiami
Site Experience FeedbackAug 30, 2026
I had a great experience with Parts D. The website was easy to navigate, the part I needed for my washing machine was reasonably priced, and there were several shipping options at fair prices. Overall, a smooth and hassle-free experience. I would definitely use them again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
buddy
Site Experience FeedbackAug 29, 2026
clear and easy to find the exact part I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joel
Post-Delivery FeedbackAug 29, 2026
OEM Item was available and was delivered extremely quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ds
Post-Delivery FeedbackAug 28, 2026
Instructions would be helpful, trying to make sure I received the correct item I saw the part number on the box and thought it was the part number. The correct number was on the shipping label. Thanks for your help.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Steven
Site Experience FeedbackAug 28, 2026
No issues thus far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SOinSA
Site Experience FeedbackAug 28, 2026
I ordered a wrong part yesterday, my error. Today, requested cancellation of that order per your instructions & immediately place new order for the correct part. You service folks were very helpful & understanding. Thank you all again! I always recommend your firm to my friends & associates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
6pcircle
Site Experience FeedbackAug 28, 2026
invasive survey dislike
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 28, 2026
Highly recommend this firm. They are knowledgeable, proficient, timely and trustworthy. FIRST CLAS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kidstone
Post-Delivery FeedbackAug 28, 2026
Product was exact oem replacement part. Shipping was quick . Part installed quickly and works perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Ken
Site Experience FeedbackAug 27, 2026
Easy purchase. Had to call to ask for more information and the customer service representative was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 27, 2026
Overall, the experience was fine. I like the quality of parts, doctor parts and I like your instructional videos the shipping always seems fairly decent timewise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackAug 27, 2026
The experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 27, 2026
Product worked as it should.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Faz
Site Experience FeedbackAug 26, 2026
Very clear…much better than GE website which gave me the wrong part
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DustyRoads
Site Experience FeedbackAug 26, 2026
I like this website, I’ll be back. However, I did have to go to the chat box to ask about what delivery service would be used. It’s important to me because I have two addresses, a PO and a physical. I don’t get USPS at my physical, and visa versa.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Consumer
Site Experience FeedbackAug 26, 2026
Was able to look up and get correct part but disappointed they don’t take phone orders. Product was 2 times the amount I paid in 2021
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JC
Site Experience FeedbackAug 26, 2026
I am the director at a retirement community. I was ordering parts directly from GE's page and I was constantly having trouble with their website. Since I have found PartsDr, I can order quickly and receive my orders promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 25, 2026
I had a good experience using Parts Dr. I was able to find the part that I needed easily on Parts Dr. while unable on other part websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark in Austin
Site Experience FeedbackAug 25, 2026
I found this website to be incredibly easy to navigate, find what I was looking for and ultimately purchase the part I needed. I would highly recommend it to others who enjoy DIY projects!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Gotti839
Post-Delivery FeedbackAug 25, 2026
I received all three door bins. The problem was one bin was cracked out of the box. The Crack was on the bottom so we just installed it lower and let it go.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 6
dash
Site Experience FeedbackAug 24, 2026
it was fast and easy and i like the prices and the parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keepitreal
Site Experience FeedbackAug 24, 2026
East to find part and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alicebeck
Post-Delivery FeedbackAug 24, 2026
I needed a new part for our oven. I placed an order with PartsDr. The item came very quickly and was perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chago
Site Experience FeedbackAug 24, 2026
Was in the market for washer parts. Looked to YouTube for help. Came across your videos and site. Looked at market prices and parts decided to follow your recommendation. Made the purchase and following it up with survey.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackAug 24, 2026
Their website was easy to use. The price for shipping and handling was a little high but I would still recommend their service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackAug 24, 2026
The website is easy to navigate, with pictures of the parts, and easy to purchase parts. The parts diagram numbers were easy to view with clear pictures of the parts. The parts were as described and OEM. I selected regular shipping and parts arrived faster than expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Remi/Skye
Post-Delivery FeedbackAug 24, 2026
Had everything I needed, website was easy to use. I would definitely buy from again. The only complaint would be the cost of shipping. I would have purchased though Amazon with free shipping but they only had one of the two parts I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wes
Site Experience FeedbackAug 24, 2026
Easy. Verified part was correct for my appliance. I have a high confidence it will be the correct replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CW
Site Experience FeedbackAug 24, 2026
Easy to navigate, reasonably priced for OEM parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bnicke120
Site Experience FeedbackAug 24, 2026
Easy to find the parts I needed and videos are very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
Good easy to find the right parts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackAug 23, 2026
Pretty easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David P.
Site Experience FeedbackAug 23, 2026
Love the website.All the pictures that went with the part if I was ordering.It suggested a door handle when I had no clue.I would probably need to change my door handle.I will be back
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
unfreezme
Site Experience FeedbackAug 23, 2026
very satisfied with the ease of finding the part i need and the video on how to replace the part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
No problem, website was easy to navigate and parts diagrams were well put together.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10