Parts Dr Reviews - 328 Post-Delivery Reviews - 9.4/10
Parts Dr Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
13 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 90% |
 Neutral | 5% | 6% |
 Negative | 5% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 14% | 14% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Parts Dr
Showing 1 - 50 of 2,076
Online Shopper
Site Experience FeedbackJun 22, 2026
Hope it works. Did discount get applied?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Control panel
Site Experience FeedbackJun 22, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raven
Post-Delivery FeedbackJun 21, 2026
Purchasing and shipping were great, but I will not order again because I have no recourse if the part did not work. Your return policy forbids returns after I tried to replace the part. This policy prevents me from having confidence in trusting if the part simply is broken and no way for me to tell.
- Overall Rating: 7
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Had what I needed and delivered timely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Free money
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJun 20, 2026
Easy to find part, quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnstone Supply
Site Experience FeedbackJun 19, 2026
Smooth and easy! Great job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue29P
Site Experience FeedbackJun 19, 2026
It was very easy to find the exact parts needed with the parts diagram. That diagram is a game changer as trying to find it elsewhere is a pain!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Retired Scientist
Site Experience FeedbackJun 19, 2026
Good experience with the Dr
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
California Fridge
Post-Delivery FeedbackJun 18, 2026
Excellent website to enter a product model number and find any parts you need. Installation videos show exactly what I needed to do. Will definitely go back to Parts Dr in the future if I need any more parts for my appliances.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
Troop
Site Experience FeedbackJun 17, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 17, 2026
I liked the fact that the dishwasher handle replacement was a new, original Whirlpool factory part. It wasn't cheap in cost but it fit exactly right and I got the washer up and running without any fuss.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
biker
Site Experience FeedbackJun 16, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackJun 16, 2026
I cancelled the original order with 1 part. Then ordered 2 parts to combine shipping costs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JDS
Site Experience FeedbackJun 16, 2026
Found part easily with diagram!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ceelo
Post-Delivery FeedbackJun 16, 2026
I was able to quickly find the parts I needed and they were delivered in a few days. Can't beat that type of service, everything was exactly like the picture showed it and ready for install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 15, 2026
Website easy to use. Purchase was no problem.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Working Mom
Site Experience FeedbackJun 15, 2026
I used AI to help me determine which part I needed and the photo of the part made me feel confident I was ordering the correct part
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MKM
Site Experience FeedbackJun 15, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katana
Site Experience FeedbackJun 15, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Nothing bad- this site was super easy to use last time I had to order a part for my fridge so I decided to come back to get another one for the same fridge
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
old man
Post-Delivery FeedbackJun 13, 2026
had part I needed at good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Pissed off
Site Experience FeedbackJun 13, 2026
Stop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisM
Site Experience FeedbackJun 13, 2026
Found part number through AI searched on PartsDr and found it immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
No issues and very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Great some guy named nick wouldn't shut up about hockey and the owner said he would personally install my part for free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 11, 2026
It was grwat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Wayne
Post-Delivery FeedbackJun 11, 2026
My needs were meet, fast service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
The Drucks
Site Experience FeedbackJun 10, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lobo
Site Experience FeedbackJun 8, 2026
Too order parts fast and .easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 8, 2026
The product I received was an off white color. That’s the only thing I seen different from the original.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Doug
Site Experience FeedbackJun 8, 2026
Was easy to find the part I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bdog
Site Experience FeedbackJun 7, 2026
Nothing
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
SG
Site Experience FeedbackJun 7, 2026
I was hoping for free shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Old Florida Guy
Site Experience FeedbackJun 7, 2026
Website easy to use. Everything was spelled out clearly. I only ordered a nut rivet assembly($5); shipping was twice as much($12)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeOBX
Post-Delivery FeedbackJun 7, 2026
Perfect fit and on ⏲️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 6, 2026
I am very pleased with the timely delivery and products. However, I put in a request to return 2 items because they were not needed and I haven’t received feedback to send back and it’s been a week.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Aunt Sassy
Post-Delivery FeedbackJun 6, 2026
I purchased a auger motor for my icemaker. It was exactly what I needed and came within 2 days. I'm a 76 yr old woman and replaced the icemaker and auger in an hour. I was so excited when y he first batch of ice dropped exactly 1 hour after I finished the installation. Thank you for your quick service and having exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kidd
Site Experience FeedbackJun 6, 2026
Parts and price. Excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MB
Site Experience FeedbackJun 5, 2026
Smooth and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silver Fox
Site Experience FeedbackJun 5, 2026
You need to provide cross over P/N's from manufacturer to P/N listed on original electrical part requiring replacement.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
TheTallGuy
Post-Delivery FeedbackJun 5, 2026
The product descriptions were good, there is a tool to verify compatibility, and the item shipped the same day as ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 5, 2026
Competitive price, the exact part I needed and arrived quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mr.O
Site Experience FeedbackJun 4, 2026
Experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 4, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JS
Site Experience FeedbackJun 4, 2026
easy look up with parts drawings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Post-Delivery FeedbackJun 3, 2026
I really appreciated the PartsDr website in general. I registered my appliances and then felt confident that the website helped me to order the correct part. What a relief! They also had a fantastic video on how to install the part in my dryer, which I used for the install. Fantastic service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Eric
Site Experience FeedbackJun 3, 2026
Straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5