Parts Dr Customer Reviews
Parts Dr holds a 9.3/10 overall rating based on 336 verified post-delivery reviews on Bizrate.
Parts Dr Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
13 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 6% | 5% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 85% |
Neutral | 14% | 11% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Parts Dr
Showing 1 - 50 of 2,053
Max
Post-Delivery FeedbackJun 29, 2026
VERY happy with my purchase. Whirlpool original parts, exact match and made it to my door faster than many others said they would ship it by.. But the main reason I bought from these guys is the catalog and the diagrams of the parts. Very hard to read elsewhere, including whirlpools site. Will bookmark for next time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Marti
Post-Delivery FeedbackJun 29, 2026
Very pleased with service provided. Would recommend.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Old Hippy
Post-Delivery FeedbackJun 29, 2026
It was groovy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
I would not recommend at all. Their return policy is out of step with the majority of online retailers.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 1
BryanR
Site Experience FeedbackJun 28, 2026
Found exactly what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
My order was delivered quickly! It was the right part and it works beautifully.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Very satisfied with merchant.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Clos
Site Experience FeedbackJun 27, 2026
Simple process and accurate support
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hersh2
Site Experience FeedbackJun 27, 2026
Easy to find easy to buy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 26, 2026
No issues ordering the part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DW
Site Experience FeedbackJun 26, 2026
I liked the fitment check on the parts
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Faces1121
Site Experience FeedbackJun 25, 2026
I also needed the crisper drawer but did not see it on your site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 25, 2026
Easy to find the part I needed, checkout was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
All good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Satbikr
Post-Delivery FeedbackJun 25, 2026
Great selections with great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jerome
Site Experience FeedbackJun 25, 2026
Smooth and easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rooferman
Site Experience FeedbackJun 25, 2026
This is the easiest site to order appliance parts from. This is my second time ordering from here and I promise this will be the only place I will ever order from. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Spent over $400 and had to pay for shipping. And it took longer than promised
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Kid Colt
Site Experience FeedbackJun 24, 2026
Only problem was that I didn't see a delivery date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied, first time customer
Post-Delivery FeedbackJun 24, 2026
My 13-year-old Samsung microwave needed a new capacitor. Parts doctor had the part in stock at a reasonable price. I made the order and received my part in two days. My microwave has been running great ever since.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rogee
Site Experience FeedbackJun 23, 2026
Quick turnaround for an order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 23, 2026
Easy to find parts
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
OEM parts
Post-Delivery FeedbackJun 23, 2026
Liked the OEM parts instead of knockoffs and the how-to videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rod
Post-Delivery FeedbackJun 23, 2026
I had a power outage while my washing machine was running. The power outage burned up a switch that zi was able to find at Parts Dr. The switch came super fast. It was the exact part I needed. Couldn't be happier with the visit on the website and how easy it was to purchase it and have it delivered. 100% recommend Parts Dr.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Hope it works. Did discount get applied?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Control panel
Site Experience FeedbackJun 22, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raven
Post-Delivery FeedbackJun 21, 2026
Purchasing and shipping were great, but I will not order again because I have no recourse if the part did not work. Your return policy forbids returns after I tried to replace the part. This policy prevents me from having confidence in trusting if the part simply is broken and no way for me to tell.
- Overall Rating: 7
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Had what I needed and delivered timely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Free money
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackJun 20, 2026
Easy to find part, quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnstone Supply
Site Experience FeedbackJun 19, 2026
Smooth and easy! Great job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue29P
Site Experience FeedbackJun 19, 2026
It was very easy to find the exact parts needed with the parts diagram. That diagram is a game changer as trying to find it elsewhere is a pain!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Retired Scientist
Site Experience FeedbackJun 19, 2026
Good experience with the Dr
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
California Fridge
Post-Delivery FeedbackJun 18, 2026
Excellent website to enter a product model number and find any parts you need. Installation videos show exactly what I needed to do. Will definitely go back to Parts Dr in the future if I need any more parts for my appliances.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
Troop
Site Experience FeedbackJun 17, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 17, 2026
I liked the fact that the dishwasher handle replacement was a new, original Whirlpool factory part. It wasn't cheap in cost but it fit exactly right and I got the washer up and running without any fuss.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
biker
Site Experience FeedbackJun 16, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackJun 16, 2026
I cancelled the original order with 1 part. Then ordered 2 parts to combine shipping costs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JDS
Site Experience FeedbackJun 16, 2026
Found part easily with diagram!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ceelo
Post-Delivery FeedbackJun 16, 2026
I was able to quickly find the parts I needed and they were delivered in a few days. Can't beat that type of service, everything was exactly like the picture showed it and ready for install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 15, 2026
Website easy to use. Purchase was no problem.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Working Mom
Site Experience FeedbackJun 15, 2026
I used AI to help me determine which part I needed and the photo of the part made me feel confident I was ordering the correct part
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MKM
Site Experience FeedbackJun 15, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katana
Site Experience FeedbackJun 15, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Nothing bad- this site was super easy to use last time I had to order a part for my fridge so I decided to come back to get another one for the same fridge
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
old man
Post-Delivery FeedbackJun 13, 2026
had part I needed at good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Pissed off
Site Experience FeedbackJun 13, 2026
Stop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisM
Site Experience FeedbackJun 13, 2026
Found part number through AI searched on PartsDr and found it immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
No issues and very easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10