Origins Customer Reviews
Origins holds a 8.9/10 overall rating and 613 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 83% |
 Neutral | 12% | 11% |
 Negative | 11% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 15% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 10,937
Andrew
Site Experience FeedbackOct 21, 2026
Origin's website has always been well designed and intuitive to use. Great product photos and descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Easy to use but runs slow
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tdub
Site Experience FeedbackOct 21, 2026
Overall great experience. Up to par with other online retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashlee
Site Experience FeedbackOct 21, 2026
website was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
tami tam
Site Experience FeedbackOct 21, 2026
all is good i love the fragrance GINGER I buy new one every year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allan’s
Site Experience FeedbackOct 21, 2026
Easy peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 21, 2026
Quick & easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greta
Post-Delivery FeedbackOct 21, 2026
Hi, I ordered a product with gift wrapping. The box was delivered, but the gift wasn't wrapped. I contacted customer service and the online chat person wouldn't look up my account using my information, just sat there until I found an order #. The gift wrap was refunded, but a huge inconvenience
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Tamz
Site Experience FeedbackOct 21, 2026
Easy to use offers were easy to find
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smellables 🥰
Site Experience FeedbackOct 21, 2026
Easy to find …
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 21, 2026
I love the products. They work well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Anja
Site Experience FeedbackOct 21, 2026
Tapping items to put in my cart didn’t always show up immediately in the cart so I had to remove items at checkout that I had mistakenly double ordered.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
No complaints found what I needed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
es
Site Experience FeedbackOct 20, 2026
I have been using Origins products for many, many years and oftentimes I buy in person where it is supplied. I am disappointed with Origins for these reasons: 1: I understood I signed up as a "rewards" member and that promise was never fulfilled; 2: I was in Canada this summer and needed to stock up quickly and could not find them in person at a store; 3: one of my previous Origins creams was "off": just really off but I used it anyway. It was a completely different consistency than the previous moisturizer and another time I ordered a night cream and got something else. I never bothered following up on my dissatisfaction (who has time these days???) but I am voicing it now!!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dorothy
Site Experience FeedbackOct 20, 2026
I have been using Origins for over 30 years
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Isa
Site Experience FeedbackOct 20, 2026
Ordering on the website was easy. There is a calming product that works very well. I wanted to try a body wash and lotion. I wish there was more of a selection but hope the ones purchased works well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moogi
Site Experience FeedbackOct 20, 2026
The website was fine. It directed me to what I wanted to see and had all the information I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
I find it easy to order these products from the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackOct 20, 2026
Very positive experience. Clear and quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happyandirritated
Site Experience FeedbackOct 20, 2026
It's difficult to navigate if you know what you want. The search bar doesn't necessarily give all the options in a search name.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackOct 20, 2026
It was hard to delete items from my cart and it ended up being more after final checkout.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Awesome. Easy to work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bunny
Site Experience FeedbackOct 20, 2026
Website is a bit slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Its always been easy to navigate on the website, easy to find the products i am searching for. Checkout is always seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
I’ve used this product for years. It’s great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack Rabbit
Site Experience FeedbackOct 20, 2026
The interaction was easy. i was able to understand the process in every day language.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teem
Site Experience FeedbackOct 19, 2026
I was able to find good deals on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve the Greek
Site Experience FeedbackOct 19, 2026
Very satisfied with Origins. I have been using Precipitation for over 25 years and love this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boston customer
Site Experience FeedbackOct 19, 2026
For many years, I have visited the Origins store in Harvard Square and have been very happy with the service. The store closed in the summer - the last store in the Boston area - and so I began shopping online. I'm happy with the variety of products and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yari
Site Experience FeedbackOct 19, 2026
I am pleased with the website, ease of shopping, and variety of products. I do wish that your pricing and offers would be better.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Summer
Site Experience FeedbackOct 19, 2026
I see the products I have ordered and use are working over time. I hope that continues.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Erma
Site Experience FeedbackOct 19, 2026
The website was very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Origins products
Site Experience FeedbackOct 19, 2026
Origin products are a favorite of "my Skin" :) therefore, I head here to this website to order when I am low on product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
the websitevis easy to use. easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 19, 2026
I had a hard time on the online portal and had to use the chat. The person tried to help and did their best but I finally figured it out myself after multiple tries. I love the product but Origins online portal was glitchy that day.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Online Shopper
Site Experience FeedbackOct 19, 2026
I appreciate the emphasis on sale items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackOct 19, 2026
Always amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
PatCKCK
Site Experience FeedbackOct 19, 2026
Website is easy to navigate. Well done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Confusing Sale Expiring
Site Experience FeedbackOct 19, 2026
I was ordering my favorite cologne which was on sale and rarely is. The email you sent said the sale would end 10-10 at 6 am ET. So it was before midnight here CST when I went to finalize purchase for sale price. And it had already changed the product back to undiscounted price in my bag and on the product page as well. So I didn't go through with the order. But after signing in just now, it was back to the sale price past the original sale expiration. I was happy about that but really confused. I guess you all had a gliche. I did finalize my order though
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jillybean
Site Experience FeedbackOct 19, 2026
It's a very easy breezy website to navigate. No issues whatsoever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andi
Site Experience FeedbackOct 19, 2026
The Origins website is always easy to navigate - and it even provides great transparency via customer reviews that are always so glowing for some products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackOct 19, 2026
Today was fine. However, I made a purchase in August for my brother's birthday and the order was stuck somehow in the warehouse for 2 months before it finally shipped. Very disappointed in that. Especially beause it was a gift and I expected it to be on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirl
Site Experience FeedbackOct 19, 2026
Could not find a way to claim my birthday reward...or using my points...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelbaMae
Site Experience FeedbackOct 19, 2026
The ginger essence rollerball was not being added to my order, very frustrating. i started over again, same thing. came back 2 hours later and I finally was able to add it to my order. I do enjoy the free shipping after spending $50 online. I like the 15% off offer on my next purchase, and I hope I'm able to take advantage of that.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
miumiu
Site Experience FeedbackOct 19, 2026
The site is clean and easy to browse. I loved being able to apply the discount code easily at checkout. Great user experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mattie
Site Experience FeedbackOct 19, 2026
clear and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Panda
Site Experience FeedbackOct 19, 2026
Website is easy to use. I wish the promos were better
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
OMAR
Site Experience FeedbackOct 19, 2026
EXCELLET
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10