Origins Customer Reviews
Origins holds a 8.9/10 overall rating and 654 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 69% |
 Neutral | 11% | 13% |
 Negative | 11% | 19% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 80% |
Neutral | 14% | 14% |
Negative | 4% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 11,752
Cici
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Website was good, but I am familiar with all of your products from my in-store shopping experiences and did not need to depend on what I saw.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackSep 2, 2026
It's nice that the discount is automatically entered when I click a link on the website, versus having to manually enter the discount code. It was difficult to understand which/what coupon code had been applied though.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Susan
Site Experience FeedbackSep 2, 2026
Origins last a long time, you only need a little of product to have a good finish.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
ALu
Site Experience FeedbackSep 2, 2026
My only complaint is that the Ginzing glow doesn’t come in a larger 2.4oz container like the original along with no specificity of how much is in the Ginzing glow until it’s in the bag and I can find it there.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
I did not find the largest mushroom water
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kathy
Site Experience FeedbackSep 2, 2026
The Perfect World products are the best I've ever used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlisonCT
Site Experience FeedbackSep 2, 2026
I checked off a reward of an additional 15% off, but it never took it, acknowledged it, or told me why it wasn’t used.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 2, 2026
I have given gifts from Origins many times. They are always well received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 2, 2026
Very good experience with the website. I am disappointed, though, that Origins no longer carries blush, lipstick, foundation and Precipitation Extra.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackSep 2, 2026
My experience was better this time than last time. I was able to use my points to claim gifts and samples!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanessa
Site Experience FeedbackSep 2, 2026
birthday promo should be available with all other promos - all other retail websites allow this
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
nancy
Site Experience FeedbackSep 2, 2026
quite easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackSep 2, 2026
I included a $5 reward toward this purchase but it did not show up in the purchase price!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I don’t understand why the friends and family sale was not combined with my birthday reward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeffie
Site Experience FeedbackSep 2, 2026
Easier than your regular website 😃 love the generous discount 🥳
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jewels
Site Experience FeedbackSep 2, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CFam
Site Experience FeedbackSep 2, 2026
Origins makes it very easy to navigate the Web site including a search bar if looking for a specific type of product so you don't have to scroll through products that you may not be intested in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gardenia
Site Experience FeedbackSep 2, 2026
Excellent experience, appreciate the discount, would like more specific information about different benefits of each serum and skin moisturizer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ione
Site Experience FeedbackSep 2, 2026
Very easy to buy ...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackSep 2, 2026
Experience was good, as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H
Site Experience FeedbackSep 2, 2026
Love the products, not so much the prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JW
Site Experience FeedbackSep 2, 2026
Origins has gone downhill regarding customer service in recent years. There’s always a caveat, eliminating recycling and rewards for same. Closing ‘brick and mortar’ stores, and making it difficult to redeem rewards online.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Samantha
Site Experience FeedbackSep 2, 2026
Best products!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Winger
Site Experience FeedbackSep 2, 2026
It was very easy and helpful
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lori
Site Experience FeedbackSep 2, 2026
Easy and quick. I know the products that I love using.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Steph
Site Experience FeedbackSep 2, 2026
The website is very user friendly and I had no trouble finding what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Di
Post-Delivery FeedbackSep 2, 2026
I was disappointed that this perfume was not stronger. I thought it would be. Even after layering it with the body cream the smell did not last long and wasn’t very strong. Would not purchase again.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 10
Origins fan
Site Experience FeedbackSep 2, 2026
Easy ordering and like there is a gentle version of Checks and Balances now
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brianc
Site Experience FeedbackSep 2, 2026
I wish there was a larger men’s product line.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
No problems
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
Hard to find check out button. Had to remove offer to receive better offer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Christy
Site Experience FeedbackSep 1, 2026
I love orgins, have been using them for 20+ years
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CP
Site Experience FeedbackSep 1, 2026
Good. a little overwhelming, not knowing where to work and how offers apply but smooth check out.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Roch123
Site Experience FeedbackSep 1, 2026
The website is very user-friendly and easy to navigate. I have a few favorite products that I buy over and over, and I really appreciate that they show the old packaging I’m familiar with. It makes it easy to confirm that I’m purchasing the right product every time.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Nin
Site Experience FeedbackSep 1, 2026
I live the products. When I went to check out, it did not let me redeem my rewards that I had chosen. I had more than enough points. Disappointed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
grandma
Site Experience FeedbackSep 1, 2026
I was unable to use a birthday promo I received, apparently because I was purchasing items that were on sale. I don't think that should make it so I can't use that promo. Obviously, I will not be using it, since I will not be making another purchase this month. Please don't offer something that is essentially useless!
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JKMD
Site Experience FeedbackSep 1, 2026
Would not take my Birthday code - I get this every yr and its so annoying , because you run your big sale at same time - not my fault my birthday is at same time - you should allow those of us with a september birthday use our birthday gift
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
MiaO
Site Experience FeedbackSep 1, 2026
Really easy to navigate straight to what I wanted. Fairly easy to checkout. Appreciate the free shipping. Hopefully arrives soon.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
A bit hard to redeem points
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bella
Site Experience FeedbackSep 1, 2026
I think Origins website is easy to interact with in regard to going back and forth to add or discard products, it goes easily back to shopping. One thing I couldn't do is to erase a friend's address from my account, this was someone I sent a gift to a few months ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 1, 2026
The experience was great, easy to find everything. I've used Origins since the company began. I had received my birthday code and used it. The site gave me 25% off for some reason, but an error message when I tried to use it. I realize that you typically can't use two codes, but the error was unclear since I hadn't used a different code for the discount (although that was nice to get!).
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackSep 1, 2026
The website was easy to maneuver. Found what I wanted quickly. Glad to get the discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackSep 1, 2026
Love the site, the products are wonderful 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackSep 1, 2026
Website showed only 2/5 items as eligible for 25% off my first try at ordering, when I went back in later it showed 0/5 products discounted 25%. I called in and the customer service rep had excellent communication skills, verified all items should be 25% off and helped me reset my password. I went back in, all discounts showed and I was able to place my order.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
SLF1977
Site Experience FeedbackSep 1, 2026
Quick and easy and happy to enjoy the $10 BDAY discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
decay
Site Experience FeedbackSep 1, 2026
The website is a bit cluttered.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8