Origins Customer Reviews
Origins holds a 9.1/10 overall rating and 656 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 75% |
 Neutral | 10% | 15% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,168
Online Shopper
Site Experience FeedbackAug 13, 2026
need to have better sales
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
pamelarogel
Site Experience FeedbackAug 13, 2026
Very good quality
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
JM
Site Experience FeedbackAug 13, 2026
The first agent I spoke with frustrated me intensely. So I asked to speak with a supervisor and had to wait about 10 min., but when Robi came on, it was worth the wait. She was pleaseant and answered all my questions and I was able to place my order. I even bought item I had not planned on. She was wonderful and I had a very pleasant and happy interaction!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophie
Site Experience FeedbackAug 13, 2026
Idk why I had to make another account for the payment to go through
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lucerillo
Site Experience FeedbackAug 13, 2026
Boring
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Chili
Site Experience FeedbackAug 13, 2026
Easy to purchase but I was not able to apply my discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I find the rewards process VERY confusing. I want to select the rewards and then check out, there are TOO many steps to access my points.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daisy
Site Experience FeedbackAug 13, 2026
quick and easy to use
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Vanessa
Site Experience FeedbackAug 13, 2026
The website is easy to navigate but the only thing i noticed, that was wierd, was that when I typed "gift bag" in the search engine, nothing showed up at all. Nothing woth the word "gift" in it even though yall have a whole "gift" tab (I found this after I tried to search)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GinSwede
Post-Delivery FeedbackAug 13, 2026
My last order arrived in THREE separate packages?! Why? It was just samples and a free bag?! My other issue is that the samples performed very poorly compared to the full size items. There not the same.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
- On Time Delivery: 5
- Customer Support: 10
JUBO
Site Experience FeedbackAug 13, 2026
I’m very impressed with the easiness of my purchase! I have been using Origins since its inception and my beauty speaks volumes! I have always gotten compliments on my skin and how young I look for my age!! I truly love Origins! A Perfect World is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Egtranwel
Site Experience FeedbackAug 12, 2026
Hard to find the complete ingredient list
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 12, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dori
Site Experience FeedbackAug 12, 2026
I found the website easy to search for what I was looking for today. It was easy to add items to cart and check my “bag” to make sure I did not make any errors, ie duplicating items. I have a log in so I can easily see my member rewards and any upcoming discounts available. I can also see past history of orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackAug 12, 2026
Fabulous products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bebe
Site Experience FeedbackAug 12, 2026
Very good product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackAug 11, 2026
Easy to use, love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Slow to respond to payment info during check out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christina
Site Experience FeedbackAug 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dude
Site Experience FeedbackAug 11, 2026
Love the products and check out procesa
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LCinMA
Site Experience FeedbackAug 11, 2026
Site was easy to peruse and products and prices were upfront.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mamameesh
Post-Delivery FeedbackAug 11, 2026
I love this product. My only dissatisfaction comes from feeling like I received a lot less product for the price than ever before. I’ve used this cream for years and this is the first time I emptied a container so quickly! Seems like “shrinkflation.”
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Kellbell
Site Experience FeedbackAug 11, 2026
I was dissappointed that I could not use my birthday coupon.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Vicgen
Site Experience FeedbackAug 11, 2026
This website was super easy and cheaper than Amazon
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 11, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skip
Site Experience FeedbackAug 11, 2026
The website is easy to use. It is attractive and informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HA
Post-Delivery FeedbackAug 11, 2026
I love the ginger essence pefume! And the Ginzeng tinted moisturizer! Everything came in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MBH
Site Experience FeedbackAug 11, 2026
Came to the website to purchase cleanser - products were very easy to find and described clearly. I even opted to try something new in addition to my usual purchase. Check out was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris0345
Site Experience FeedbackAug 11, 2026
I really need the perfect world youth serum back. I had used it for 25 years. There is nothing to compare it. Please get it back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob K
Site Experience FeedbackAug 11, 2026
Very good. Just had a little issuing code for discount
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kelz-F
Site Experience FeedbackAug 10, 2026
Sometimes glitches. Site can be slow and redirect
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ash
Site Experience FeedbackAug 10, 2026
Everything was great except the website lagged a bit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackAug 10, 2026
Overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Site Experience FeedbackAug 10, 2026
I wish the list of ingredients was easier to find for people with allergies. Some sites list them on the very first page so that they are easy to find. Also, a duo was listed on your front page with plantscription serum and eye cream and I searched and searched and could not find this bundle anywhere. Very frustrating.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tucson gal
Site Experience FeedbackAug 10, 2026
I love the Origins products and have been using them since the brand was first introduced. The increased number of products over the years is confusing and distracting. the increase in cost has also become problematic since I have retired. I miss your basic products, especially your foundation which I always had compliments on.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanessa
Site Experience FeedbackAug 10, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L Holmes
Post-Delivery FeedbackAug 10, 2026
It was easy to find my favorite products and they came before my old ones ran out. I would buy them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
loving it
Site Experience FeedbackAug 10, 2026
I love these products I have been using this for years. It has my skin glowing and I get compliments on my skin evry where I go. They always have a sale going on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miliford Bean
Site Experience FeedbackAug 10, 2026
Very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jayla
Site Experience FeedbackAug 10, 2026
It was easy to see the products and promotions. At first the change in the bottles/containers confused me, but the explanations helped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Site Experience FeedbackAug 10, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rowdy13
Site Experience FeedbackAug 9, 2026
I wanted the checks and balances frothy face wash (original), polish exfoliant, and ten minute out of trouble mask. I found two versions of the face wash, it took a long time to find the exfoliant, and they don’t make the mask anymore. I was looking for it under “checks and balances” but that doesn’t have its own line. It should have its own page like plantscription and others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cbuslush
Site Experience FeedbackAug 9, 2026
The website is very intuitive, broken up into easy to find products and deals being offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackAug 9, 2026
it was confusing as I was also seeking lipstick but when I put in the TERM I got a fairly empty page with BIG LETTERS saying Make Up but NOTHING there...what happened??
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
I was pleased to learn I an anniversary coupon to use. I love my Origin products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty D
Site Experience FeedbackAug 9, 2026
This was a very straightforward and easy transaction. I am disappointed that I could not use any form of discount with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LBB
Site Experience FeedbackAug 9, 2026
I like origins products but I wish they were not so expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
I was surprised not to get the gift with my purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary B
Site Experience FeedbackAug 9, 2026
I like origins, it’s hard to find all the products in my town.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
It was easy and great that i actually had a discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10