Origins Customer Reviews
Origins holds a 9.2/10 overall rating based on 660 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 8% |
 Negative | 9% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,642
Ofel
Site Experience FeedbackJul 2, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prizdee
Site Experience FeedbackJul 2, 2026
Easy to navigate and promo auto applied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dem
Site Experience FeedbackJul 2, 2026
Website easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luvromeo
Site Experience FeedbackJul 2, 2026
I never have a skin problem when I use Origin products. I have had unfavorable results from other products. That is why I have not used anything else in many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackJul 2, 2026
I love the serum and have been using it for a very long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nina
Site Experience FeedbackJul 2, 2026
It was very good. There is nothing I would complain about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Very good products! Using all the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N
Site Experience FeedbackJul 2, 2026
She was very helpful trying to help to work on the problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Post-Delivery FeedbackJul 2, 2026
Excellent products and excellent customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JLabP
Site Experience FeedbackJul 2, 2026
Excelent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ally
Site Experience FeedbackJul 2, 2026
A little glitchy, but it might be my phone and internet connection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fana
Site Experience FeedbackJul 2, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Easy to find what you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ducky
Site Experience FeedbackJul 2, 2026
The site was easy to navigate and the skin care test offered me the perfect products for me to try, finding bundles and gifts was very nice and it was refreshing that there was an easy tab for them, most sites I have visited try to hide any sales they might have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs D
Site Experience FeedbackJul 2, 2026
Easy to navigate, easy to pay with great product availability and price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
papplewoods
Site Experience FeedbackJul 2, 2026
As an active 71 woman, Origins has been the best for my skin regime and has been a life saver with the travel sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 2, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katrina
Site Experience FeedbackJul 2, 2026
Sometimes it is difficult to see the features of the products or read the small print on the bottles
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bjf
Site Experience FeedbackJul 1, 2026
Coupons don’t apply right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue eyes
Site Experience FeedbackJul 1, 2026
Wonderful products! Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cristina
Site Experience FeedbackJul 1, 2026
The discount origins15 or the $5 off with 100 points didn’t work, nothing was updated with a message or discount.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Ice princess
Site Experience FeedbackJul 1, 2026
Easy today but wasn't offered the gift indicated. That is poor. It was supposed to be a tumbler bit was in fact a costmetics bag.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
E
Site Experience FeedbackJul 1, 2026
Too many great products discontinued! Save the Males & makeup line was better than natural products! Do not like 5-7 days standard shipping or $15.99 for 2-3 days? Really? Can’t get reward points if I go to local Dillards store & can’t find travel size items to purchase online!! Also missed spend $100 promo benefit by $2.00 - Really-Frustrated!! I started buying Origins from local store over 20 years ago. Hate to see how hard it’s been to enjoy the limited products. Oh and the chat option had a major delay I signed out.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Kat
Site Experience FeedbackJul 1, 2026
my experience has been good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Zydecar
Site Experience FeedbackJul 1, 2026
I like Doctor WEIL products very much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teachermom
Site Experience FeedbackJul 1, 2026
I wish there was a page where you can see all of the products available. I feel like you have to look for specific items and I tend to miss products that I would have bought.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie E
Site Experience FeedbackJul 1, 2026
I got a message saying I'd earned a free full size product, but I had trouble finding whether I was limited to the handful of products shown on the main page. I wasn't interested in any of them, but it wasn't clear if I should be waiting until I earn more points. But I was happy that the product I was looking for was discounted when I bought two, and I liked the free sample products and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJul 1, 2026
Experience was excellent and products are amazing. Been using these products for 30 years. The best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mallory
Site Experience FeedbackJul 1, 2026
I was happy to see that they had a 20% off sale. I went to Ulta today to buy my favorite origins products but they didn't have any so I went on the site. I've had the origins "checks and balances" wash on and off over the years and I really wanted to get that again. I think its a great all around face wash. The site was user friendly and they had a good deal. Although it was a little confusing because it said that it was 20% off over $110 purchase, plus 4 free samples, and a free tote or something but I never saw any information about the tote and samples when I checked out. So I really hope those actually show up in my purchase when it arrives.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quilter Cathy
Site Experience FeedbackJul 1, 2026
Easy to find the product I use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
birthday girl unhappy
Site Experience FeedbackJul 1, 2026
i am VERY VERY unhappy that i cannot use birthday $10 off code when there is a sitewide 20% sale. i never buy unless there's a sale, and there often is one, so the birthday gift is a total gimick! and i'm very unhappy!
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 4
Tanja
Site Experience FeedbackJul 1, 2026
I really like the product … tank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I don’t like that there are not bigger sizes in the eye cream Eye Doctor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CrazyDNP
Site Experience FeedbackJul 1, 2026
Very easy to select what I wanted. The skin care quiz was helpful to decide between products. Checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackJul 1, 2026
Site is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackJul 1, 2026
The Origins site is very easy to navigate.I do enjoy the big picture layouts. Once selected you have options of about the details, ingredients and how to use. Large font and very peaceful and really beautiful site. I am just sad there are no longer any Origins locations, and many of the products I had used for 20 years have been discontinued. Or changed the packaging so you are not able to get the last of the product out of the bottle. A higher price and less product because of the shape of the "new look." Today, I am trying something new. If I don't like, I will find another company.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
me
Site Experience FeedbackJul 1, 2026
Wondering why Origins does not sell make up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pattycake
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JB
Site Experience FeedbackJul 1, 2026
LOVE ORGINS PRODUCTS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
40+skin
Site Experience FeedbackJul 1, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Likhi
Site Experience FeedbackJul 1, 2026
Website has been really easy to checkout and very clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJul 1, 2026
I’ve been using the night-amins for years now and love them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
CY
Site Experience FeedbackJul 1, 2026
Was difficult to locate where to add my free gift / sample. Otherwise happy and easy purchase
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Becca
Site Experience FeedbackJul 1, 2026
It was easy to find what I needed to order, and the checkout was straightforward. The website ambiance is quietly elegant, and well laid out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Overall, the website was easy to use, but I was very behind on the fact that Origins has updated the look of some of its products. Those pictures were, to me, "buried" within the product descriptions--maybe because it had happened a while ago--but to me I didn't know about it, so it was new information. There should be a way to keep this information top of mind so that anyone coming by the info finds out about it right away and can become excited about purchasing the updated/new product. Also, I am/was a big fan of the "precipitation extra" product, and in my mind there is not a "cross-walk" to a new product. Origins should offer their loyal customers of that product a "cross-walk" to what they should be buying now: "If you liked Precipitation Extra, you'll LOVE "XYZ" for these reasons..."
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
FLGirl
Site Experience FeedbackJul 1, 2026
I love your products and am sad that I can not find them easily in retail stores. However, your quality remains and I usually buy the same products. When seeking a new product, your descriptions and how to use instructions are great! My ONLY BIG complaint is your shipping. Past experiences have NOT been good. One order never showed up and I had to request a replacement order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sarah
Site Experience FeedbackJul 1, 2026
Good interaction overall but I could not find the product I typically use and the names are a bit confusing being so similar. Also the birthday discount redemption didn't work so that sucked.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackJun 30, 2026
The pop ups can be annoying but the way it’s organized by either product type or line is really helpful. I wish the free gifts were just applied at check out instead of having to add a code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10