Origins Reviews - 664 Post-Delivery Reviews - 9.2/10
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 84% |
 Neutral | 9% | 7% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 80% |
Neutral | 13% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,782
Kiki
Site Experience FeedbackJun 20, 2026
Easy to navigate and find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pierce
Site Experience FeedbackJun 20, 2026
I love Origins and have been using it for over 25 years. Unfortunately, I find the online experience lacking. The website glitches a lot and I find myself having to refresh the page quite often. I find it very slow and at times and difficult to navigate. I have nothing but positive reviews for the products themselves and as I mentioned I have been a loyal customer for quite some time.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
I experienced no problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
I could not use PayPal or ApplePay to check out
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Tracey
Site Experience FeedbackJun 20, 2026
There are pics of products that I may be interested in but I can not find. Sometimes the bottle of the product I want changes and I don't recognize it or the product name or product it self may change. This makes me unhappy because I have product loyalty and am a creature of habit. However, I love the products I use. I have sensitive skin and these products are always mild enough to not irritate my skin. I love the way they smell. I love getting small samples of products to try. I absolutely love Origins.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redeeming points
Site Experience FeedbackJun 20, 2026
I get emails saying my points will expire e.g.,on 6/23. It's not clear if I have to spend all of them or some to keep the remaining points. I tried to spend my points but only some were allowed. there is no tally on the check out page or anywhere once I start redeeming that states how many points are left or what options I have. etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
cc
Site Experience FeedbackJun 20, 2026
good, easy to use and navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AB
Site Experience FeedbackJun 20, 2026
I had no problems with the website and found it easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJun 20, 2026
It was fine. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Face wash
Post-Delivery FeedbackJun 20, 2026
The face wash is not as creamy and minty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MAMAD
Site Experience FeedbackJun 20, 2026
THE WEBSITE WAS EASY TO NAVIGATE. COUPON CODES WERE CLEAR AND EASY TO USE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deb
Site Experience FeedbackJun 20, 2026
The website is easy to use. I like Origin products, although I am sorry to see a face cream i used to use is no longer available. It was A Pefect World product and it made my skin feel very silky.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Love these products but the orders fo not come all together then Im not sure what is still coming
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Ease of website
Site Experience FeedbackJun 19, 2026
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rema
Site Experience FeedbackJun 19, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sasha
Site Experience FeedbackJun 19, 2026
It’s good! I love the product, I always get it from the retail stores bc they have a HUGE discount, but they don’t have it now. But I really liked it so I come here to perchased it online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackJun 19, 2026
...satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Site Experience FeedbackJun 19, 2026
I was looking for the fragrance free lotion but I had trouble finding it because it looked different
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 19, 2026
love your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daphne
Site Experience FeedbackJun 19, 2026
Very nice easy site to navigate,change order checkout etc
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amelia L
Post-Delivery FeedbackJun 19, 2026
I smelled something absolutely wonderful at work. It turned out to be a colleague using Origins Ginger Hand Lotion. I immediately searched the internet and found the mother ship - Origins - and ordered a set of their ginger products. I'm thrilled. It's wonderful lotion, and the smell is just divine. Ordering directly from the company was easy and quick. My work colleague had bought from a high-end department store, so I was glad to find the actual company and see what other ginger products they had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Josie
Site Experience FeedbackJun 18, 2026
I love origins products and the website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackJun 18, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dodi
Site Experience FeedbackJun 18, 2026
My mom swears by Origins and I’ve used the products before (purchased at Macy*s) but in the last few years I had been using a different brand. I then realized my face was starting to show wrinkles, so I went back to Origins, tried the Plantscription Anti-aging products, my wrinkles started to look better!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kate
Site Experience FeedbackJun 18, 2026
/
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tahtah
Site Experience FeedbackJun 18, 2026
The item I was looking for was easy to find. Love that i was able to select different sizes of OZ in the product I wanted. Love the over all lay out of website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KatePro
Site Experience FeedbackJun 18, 2026
Site is super easy to use and the available discounts are great. I definitely will be a repeat shopper. I love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Do not Publish
Site Experience FeedbackJun 18, 2026
Very good. User friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ari
Site Experience FeedbackJun 18, 2026
I had a good overall experience. Very straight forward easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
I wish Origins would have a longer period to use Rewards points. I never get to redeem any before they expire. Also, I'd like to see my Birthday gift be applied to any special offers as a little something extra.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
blue
Site Experience FeedbackJun 18, 2026
The website was good, however, I did expect the option to choose free samples. This was available in the past and was a great way to try new products. It's also disappointing to see products that I've previously enjoyed, so longer available
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Poonam
Site Experience FeedbackJun 18, 2026
You don’t have Apple Pay, Google pay for easy payment, otherwise I think your website was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tbw
Site Experience FeedbackJun 18, 2026
I particularly like the clean look of the site and the clear information presented with each product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DAG
Site Experience FeedbackJun 18, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
While I was checking out the amount changed, so clarity of what was being charged either for delivery charge or any other charge. It was not clear.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheri
Site Experience FeedbackJun 18, 2026
I would have liked to have the option to enter two gift cards at checkout
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DD
Site Experience FeedbackJun 18, 2026
Easy, positive experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jude
Site Experience FeedbackJun 18, 2026
Clearly provides directions on how best to use the product and what to expect once you begin using it. Makes recommendations based on previous purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 18, 2026
The website is somewhat confusing. I find conflicting information depending on where i click. Offers appear on the home page that are then not available when I go to check out. I often can't find what I am looking for. I do like the products a lot. I find them effective and, if I take advantage of discounts, they are value for money. I probably would not pay full price.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Yvo
Site Experience FeedbackJun 18, 2026
Hard to read the small details of the products
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Anne
Site Experience FeedbackJun 17, 2026
The reason I still visit the site is that I am really satisfied with the products despite having difficulty navigating it. There should be an app.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Smartshopper
Site Experience FeedbackJun 17, 2026
The website made my purchase easy. I liked being able to redeem points for my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackJun 17, 2026
I feel the specific description of each item could go into more detail given some products are very similar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackJun 17, 2026
This is better than the last time that I use the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YoG
Site Experience FeedbackJun 17, 2026
I have used Origins in the past and I'm excited to try these new products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kiu
Site Experience FeedbackJun 17, 2026
Easy to search and select
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wr
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda c
Site Experience FeedbackJun 17, 2026
Everything was seamless. Very happy with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10