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Origins Reviews - 663 Post-Delivery Reviews - 9.3/10

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Certified
Most Current Certification:
Jun 19, 2026
Origins features aromatic essential oils and botanical extracts in a collection of skin care, color, bath/body, lifestyle, and sensory therapy products for men and women. Shoppers will also find mineral scrubs, sleep aids, dog shampoos and aromatic products to help relieve cold symptoms. The site provides information on reflexology, affirmations and the mandala ring and visitors can register for email updates regarding special offers, new products and free samples.

Origins Rating

Customer Certified
Certified

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Circle of Excellence
Circle of Excellence - Origins

2012 Winner Circle of Excellence

9 years

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Post-Delivery Feedback - 663 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.3out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

83%82%
Neutral rating icon

Neutral

9%8%
Negative rating icon

Negative

8%9%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

1 out of 10

Site Experience Feedback - 12,157 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.5out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

82%81%
Neutral rating icon

Neutral

14%14%
Negative rating icon

Negative

4%5%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

Recent Reviews for Origins

Showing 1 - 50 of 12,820

  • Josie

    Site Experience Feedback

    Jun 18, 2026

    I love origins products and the website is easy to use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kris

    Site Experience Feedback

    Jun 18, 2026

    It was good

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dodi

    Site Experience Feedback

    Jun 18, 2026

    My mom swears by Origins and I’ve used the products before (purchased at Macy*s) but in the last few years I had been using a different brand. I then realized my face was starting to show wrinkles, so I went back to Origins, tried the Plantscription Anti-aging products, my wrinkles started to look better!

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Kate

    Site Experience Feedback

    Jun 18, 2026

    /

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tahtah

    Site Experience Feedback

    Jun 18, 2026

    The item I was looking for was easy to find. Love that i was able to select different sizes of OZ in the product I wanted. Love the over all lay out of website!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • KatePro

    Site Experience Feedback

    Jun 18, 2026

    Site is super easy to use and the available discounts are great. I definitely will be a repeat shopper. I love the products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Do not Publish

    Site Experience Feedback

    Jun 18, 2026

    Very good. User friendly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ari

    Site Experience Feedback

    Jun 18, 2026

    I had a good overall experience. Very straight forward easy to follow.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 18, 2026

    I wish Origins would have a longer period to use Rewards points. I never get to redeem any before they expire. Also, I'd like to see my Birthday gift be applied to any special offers as a little something extra.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • blue

    Site Experience Feedback

    Jun 18, 2026

    The website was good, however, I did expect the option to choose free samples. This was available in the past and was a great way to try new products. It's also disappointing to see products that I've previously enjoyed, so longer available

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Poonam

    Site Experience Feedback

    Jun 18, 2026

    You don’t have Apple Pay, Google pay for easy payment, otherwise I think your website was fine.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • tbw

    Site Experience Feedback

    Jun 18, 2026

    I particularly like the clean look of the site and the clear information presented with each product.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DAG

    Site Experience Feedback

    Jun 18, 2026

    Very good experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 18, 2026

    While I was checking out the amount changed, so clarity of what was being charged either for delivery charge or any other charge. It was not clear.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cheri

    Site Experience Feedback

    Jun 18, 2026

    I would have liked to have the option to enter two gift cards at checkout

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 18, 2026

    Good

    • Overall Rating: 6
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • DD

    Site Experience Feedback

    Jun 18, 2026

    Easy, positive experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 18, 2026

    Very easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jude

    Site Experience Feedback

    Jun 18, 2026

    Clearly provides directions on how best to use the product and what to expect once you begin using it. Makes recommendations based on previous purchases.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lisa

    Site Experience Feedback

    Jun 18, 2026

    The website is somewhat confusing. I find conflicting information depending on where i click. Offers appear on the home page that are then not available when I go to check out. I often can't find what I am looking for. I do like the products a lot. I find them effective and, if I take advantage of discounts, they are value for money. I probably would not pay full price.

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Yvo

    Site Experience Feedback

    Jun 18, 2026

    Hard to read the small details of the products

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Anne

    Site Experience Feedback

    Jun 17, 2026

    The reason I still visit the site is that I am really satisfied with the products despite having difficulty navigating it. There should be an app.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Smartshopper

    Site Experience Feedback

    Jun 17, 2026

    The website made my purchase easy. I liked being able to redeem points for my purchase.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Me

    Site Experience Feedback

    Jun 17, 2026

    I feel the specific description of each item could go into more detail given some products are very similar.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ann

    Site Experience Feedback

    Jun 17, 2026

    This is better than the last time that I use the website

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • YoG

    Site Experience Feedback

    Jun 17, 2026

    I have used Origins in the past and I'm excited to try these new products.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Kiu

    Site Experience Feedback

    Jun 17, 2026

    Easy to search and select

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Wr

    Site Experience Feedback

    Jun 17, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Linda c

    Site Experience Feedback

    Jun 17, 2026

    Everything was seamless. Very happy with the website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DeeDee

    Site Experience Feedback

    Jun 17, 2026

    great skin product

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kbkcochran

    Site Experience Feedback

    Jun 17, 2026

    As a loyal customer of more than 25 years, I’m saddened by the discontinuation of some of the products I would routinely buy in the past. I continue to purchase regularly and look at the site, hoping some of those discontinued products will come back. Like salt suds body wash and clear head shampoo.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MaryGCo

    Site Experience Feedback

    Jun 17, 2026

    I always use Checks and Balances for cleansing and needed to buy more. Happy to have the Duos and free shipping offers.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • nq

    Site Experience Feedback

    Jun 17, 2026

    Orgins has great products! I've been using them for over 15 years. But I have recently switched to buying the majority of my higher end skincare line. I often shop on Ulta and purchase other brands. This is due to better pricing for another high quality product that has continual better promotions. Through these I get more for my money which is very important during these times. I tend to stock up during deep sales along with purchasing items that include a relevant free gift. And while my skin is aging and requiring more home and medical treatments, I can still give it the care I feel it needs this way. So unfortunately, I have been purchasing much less from Orgins. Regardless, I highly recommend Origins due to it's quality and ethics.

    • Overall Rating: 7
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Gerri

    Site Experience Feedback

    Jun 17, 2026

    Using the website is very easy and informative

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Teefant

    Site Experience Feedback

    Jun 17, 2026

    I usually like to receive a gift with purchase with my order but this time I purchased because of the 25% off.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Annie

    Site Experience Feedback

    Jun 17, 2026

    I knew exactly what I wanted and it was easy to find and purchase. My buying experience was excellent.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 17, 2026

    Professional, friendly appearance

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Fred

    Post-Delivery Feedback

    Jun 17, 2026

    I like the feel and the results of both the serum and face cream. It is expensive, most would probably say it’s not worth it. But, I have used it for years and like it!

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Miss P

    Site Experience Feedback

    Jun 17, 2026

    I was specifically looking for the Ginger cream line. When I moved away from the product to peruse other products it was difficult to get back to the product to purchase.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kat

    Site Experience Feedback

    Jun 17, 2026

    My first order online. I used to work at Belk Dept. store and always purchased from their counter. Love the mushroom products.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DingDong

    Site Experience Feedback

    Jun 17, 2026

    編寫 Overall, my experience with the website today was positive. The site was easy to navigate, pages loaded quickly, and I was able to find the information I needed without difficulty. The layout was clear and user-friendly, making the process smooth and efficient. I especially appreciated how straightforward the ordering and checkout process was.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JulesH

    Post-Delivery Feedback

    Jun 16, 2026

    My order hadn’t shipped for about 5 days after I placed it, so I almost forgot about it. I used my Birthday coupon so it might have been the reason you didn’t send it soon but I was really surprised in a bad way because Sephora or Nordstrom doesn’t do that to me. You gauged the price hideously & the quality went downhill. And my order wasn’t sent for nearly a week. Additionally, the packaging was horrible, too. There were no buffers or bubble wraps in the box. My items were just thrown away in it without any protection. Your facial wash has been our favorite, both my husband & I loved it for 8 years. But we don't think we should buy it anymore. There are many new great products at a reasonable price & CS is much better than yours. If you don't take the customers with the Birthday coupons seriously, you're definitely gonna lose them because we normally get your products from other sellers, like Sephora or Nordy. I’m done with you. This is certainly the last time to buy your products. Bye & thanks!

    • Overall Rating: 1
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 1
    • On Time Delivery: 1
    • Customer Support: N/A
    Full ratings for this review »
  • TB2TT

    Site Experience Feedback

    Jun 16, 2026

    I wish there were more options for purchasing travel size.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Amy

    Site Experience Feedback

    Jun 16, 2026

    I love origins frothy face wash. I’ve been using it for a really long time. However, I hate how expensive it is now and I don’t really care for packaging.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nat

    Post-Delivery Feedback

    Jun 16, 2026

    I only had one issue and that was that the order was not packed with care the box was too big for all of the items that were in it so naturally the item items were sliding around in the box and the cap on one of my face washes came broken they need to pack the items better because if there's a bunch of room for them to slide around in the box then obviously the Caps are going to get broken other than that everything was great

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Lacy

    Site Experience Feedback

    Jun 16, 2026

    Love these products! Discovered through Ipsy!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 16, 2026

    good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cher

    Site Experience Feedback

    Jun 16, 2026

    love all the products

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Me.

    Site Experience Feedback

    Jun 16, 2026

    Have used Origins products exclusively since inception of Origins. Never use an other. C completely satisfied. Everyone comments I look 20 years younger than my age. Am in my 80's. O attribute to Origins.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • shadow

    Site Experience Feedback

    Jun 16, 2026

    very satisfied

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
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