Origins Customer Reviews
Origins holds a 8.9/10 overall rating and 651 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 76% |
 Neutral | 13% | 14% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 14% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 11,239
Online Shopper
Site Experience FeedbackSep 24, 2026
Website was easy to navigate. I had no problem with ordering. I like that you offer a rewards program.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Post-Delivery FeedbackSep 24, 2026
Everything I wanted was available. I am satisfied with all of the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
GiGi
Site Experience FeedbackSep 24, 2026
Ease of finding product and getting information of product and how to use. Ease of seeing rewards. Ease of checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackSep 24, 2026
Was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love their products
Site Experience FeedbackSep 24, 2026
Was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HJ/NYC
Post-Delivery FeedbackSep 24, 2026
This product cleans my face gently. I notice an improvement in the look of my face.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
M L
Site Experience FeedbackSep 24, 2026
It was fine but some feedback from previous experiences: I do NOT like that you previously have not allowed me to use two different gift cards on one order. I ask that you change that practice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tompke
Site Experience FeedbackSep 24, 2026
Love products I have been purchasing for years. Becoming very expensive.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Laura lynn
Site Experience FeedbackSep 24, 2026
Great experience love all the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chana
Site Experience FeedbackSep 24, 2026
It's kinda frustrating when you can't go back and hit to decrease the number of items in the bag. It was stuck on two and I was trying to hit - to decrease to one.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Susie
Site Experience FeedbackSep 24, 2026
Very easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Phyllis
Site Experience FeedbackSep 24, 2026
Amazingly easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Site Experience FeedbackSep 24, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lucky77
Post-Delivery FeedbackSep 24, 2026
Prices have increased so I don't purchase Origins products as much now.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 24, 2026
I was disappointed that my local store just closed! The website was fine but I miss the opportunity to talk through new products available.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kaydee
Site Experience FeedbackSep 24, 2026
Love your products!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Markie
Post-Delivery FeedbackSep 24, 2026
I ordered more face moisturizer and it got here pretty quickly. It works great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Luna
Site Experience FeedbackSep 24, 2026
It was all good, a little pricey, not sure if products will work so its a risk
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
colllez
Site Experience FeedbackSep 24, 2026
The website is fine. I have been using the mega mushroom moisiturizer for years and I do feel like the new container is smaller . I know is says it isn't but its physically smaller and the product price has gone up. May start looking for a new night cream.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cpta12
Site Experience FeedbackSep 24, 2026
its fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J3w3ls
Post-Delivery FeedbackSep 24, 2026
I only use this product. Have for a decades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Daylily
Post-Delivery FeedbackSep 24, 2026
I have been using Origins for over 25 years and love the products; however, my last two orders have arrived in much smalller containers and the prices have gone up a lot! The jar of cream in this order and last had a huge air pocket (hole) giving me a half full container. As much as I love the products, this prompts me to look at other less expensive lines.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 24, 2026
Heard rumors Origins is being discontinued. Please say it’s not true.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackSep 23, 2026
It can be hard to figure out where to find the items that I want, but I finally figured out to go to the list.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aj
Site Experience FeedbackSep 23, 2026
I really like the scent of the ginger products, but it is a bit of a splurge. The orange skincare products are a little bit too strong for me. I'd be interested if my order could have qualified for some samples so I could have tried something new.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 23, 2026
Website to navigate but I figured it out love origins been a customer all my life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
I have been using Origins for years! Love the products I purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Hats
Site Experience FeedbackSep 23, 2026
I have used several products of Origins for many years. I would purchase them in the stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Copper
Site Experience FeedbackSep 23, 2026
I. Have used Origins for years. I really like the Perscriptives line. Really wish you would bring back the old toner. Do not care for the mushroom toner. It leave my fave dry. The other toner did not. Thanks
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 23, 2026
I had no problems placing my order. Origins contacted me often of the order shipping status.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Teresa Kenosha Wi
Site Experience FeedbackSep 23, 2026
Very easy to use and made it easy to understand points
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 23, 2026
Easy to order. Sometimes the rewards program feels overly complicated/ restrictive but the products work well although they are not cheap.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Jules
Post-Delivery FeedbackSep 23, 2026
It was so beautifully wrapped. it was like receiving a beautiful gift. I couldn’t get over how beautiful it was!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Mahj gal
Site Experience FeedbackSep 23, 2026
I’m not sure whether the 15% discount was applied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jomehu
Site Experience FeedbackSep 23, 2026
I love that they had so many "free" ways for me to get extra samples. I'm buying these as gifts mostly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isla
Site Experience FeedbackSep 22, 2026
I really appreciated the speed of the Origins website. I was able to easily add and remove products to/from my cart. The layout and colors used were engaging and easy to read. The information and images of each product helped me choose items that were best for my skin. The only negative aspect of the website was the click through from viewing the cart to your bag. This was a bit slow, but compared to other commerce websites, I would have found even this element fast. I will absolutely trust and return to the Origins website as I begin shopping for the overall holiday season.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackSep 22, 2026
Excellent chat feature with actual helpful advice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 22, 2026
I will not buy Origins products much in the future. Now that we are aware of harmful ingredients in food and cosmetics, I was hoping that your company would be the top of the line in eliminating those, as many are now using YUKA. Please try harder!!!
- Overall Rating: 7
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
J
Site Experience FeedbackSep 22, 2026
Didn’t care for the constant sign up flashes. So many products it is overwhelming. Adjusting your order at check out only almost made me get out and not start over.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackSep 22, 2026
Thank you for your product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riaz
Post-Delivery FeedbackSep 22, 2026
I’ve been using Origins products since 2018, and they’ve been a part of my skincare routine for so many years. 💚 I truly love your products and the quality of your skincare. One concern I’m still struggling with, though, is the blackheads on my nose. They just don’t seem to go away, even with regular use of the charcoal mask. I would love to know if you have any recommendations for a product or routine that could help with this. Thank you! ✨
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ginny
Site Experience FeedbackSep 22, 2026
Went very well.. easy to find products.. good offers and discounts.. easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 22, 2026
This is birthday gift. Would like more relaxation options
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Crystal
Site Experience FeedbackSep 21, 2026
Some times coupons don't work even though they are valid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cory
Site Experience FeedbackSep 21, 2026
The website is well formatted and easy to use. I was able to find everything I needed quickly and explore other products with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eash
Site Experience FeedbackSep 21, 2026
overall fine but reduce shipping charges
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Worth every penny
Site Experience FeedbackSep 21, 2026
The website was easy to navigate. It took me maybe 5 minutes to get my cart finished and checkout. The complimentary gifts were nice since this is a pricier brand. The price is justified since these products live up to the expectations you would have. I have used Origins for years at this point and love all of their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mon
Site Experience FeedbackSep 21, 2026
Laggy website, and didn’t like that birthday code didn’t work for duo sets.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Islandgal
Post-Delivery FeedbackSep 21, 2026
I had been using an origins product for over 35 years until it was discontinued. I am trying to replace that product and the product I recently ordered did not meet my expectations. I am very disappointed that I have not been able to find a good replacement
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 6
Shell
Site Experience FeedbackSep 21, 2026
Ordering Origins products is very user friendly. Thank you for making this process easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10