Origins Customer Reviews
Origins holds a 9.1/10 overall rating and 660 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 78% |
 Neutral | 9% | 14% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 14% | 14% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,244
PamelaB
Site Experience FeedbackAug 4, 2026
I am enjoying the discount as I usually purchase at Dillards, about 2 hours away. Looking forward to receiving my product without the travel!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 4, 2026
I had no issues with the website! Everything went perfectly fine.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cyndi
Site Experience FeedbackAug 4, 2026
overall usage and clarity and ease of finding products and checking out is straight forward. Sometimes not sure if redemption of rewards is used. But I did see it after a bit. Mostly all good! Search with products so simple and perfect! no need to change or get fancy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mikelmaine
Site Experience FeedbackAug 4, 2026
Fairly easy to navigate and use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vel
Site Experience FeedbackAug 4, 2026
It was easy to find what I am looking to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Solo
Site Experience FeedbackAug 4, 2026
It was Perry easy to use for my first time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackAug 4, 2026
I received a message back in July that I have rewards points to be used on my next purchase. When I tried to find the product I was looking for it was not listed. I started the order a few days ago but go frustrated and gave up. I tried sending a text message but couldn’t not find the right place to leave my notes . I finally found a phone # which I called and after two three attempts, reached a real live person who looked up the item I wanted and sent me a separate emaiil with a link which I think may have solved my problem. I am frustrated because I have enjoyed Origins products for about 20 years. You had hypo allergenic mascara and other eye products which have disappeared, I miss them but I am most frustrated about the change in your skin care products. A customer service person found the Ginzing Energizing Rich Cream for me today, and I look forward to the arrival next week. The updated version of the Ginzing cream (with gel) does not keep my skin hydrated even past the morning’s application. I am not sure why You have chosen to continue that product over the original. I saw complaints about it when it was first introduced. I hope that you continue to make the Endrgizing Rich cream. I have been a loyal customer but it has gotten quite difficult to order products.. Please look at you format and make it easier to follow. Thank you, Candace Gianni,
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mrs H
Site Experience FeedbackAug 4, 2026
I have purchased origins ginger products before and always liked them. This is first time purchasing online. It was an easy website to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grammy
Site Experience FeedbackAug 4, 2026
Easy site to navigate.....sorted by "collection"
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JS
Site Experience FeedbackAug 4, 2026
I have been using Origins for over 10 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJaye
Site Experience FeedbackAug 4, 2026
I enjoyed the ease of the website. No hard to find items, just a click and I was able to add to my cart and the check-out was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabriel
Site Experience FeedbackAug 4, 2026
Always a wonderful experience and the products are perfect for my skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Feathers
Site Experience FeedbackAug 4, 2026
very easy to find products I wanted and complete order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackAug 4, 2026
I can find the products that I want easily since I use them frequently. I have used and really like the products that I use. (I don't like Ginzing though. It gives me a rash.) The promotion of HYDRATE was confusing. I ordered the minimum requirement but when I put in the code, the message was that it did not apply. I was confused and did not understand why the promotion did not apply and couldn't find an answer. I really liked the products in the promotion too, better than the complimentary gifts.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
NoelT39
Site Experience FeedbackAug 3, 2026
I found exactly what I needed easily. I was happy that a discount code was provided and the shipping was free. As always, the shopping experience online was great. I love the products and I don't intend to stop purchasing origins products anytime soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacey
Site Experience FeedbackAug 3, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackAug 3, 2026
Easy to navigate and search for products. It was helpful that it told me that I had added the best discount code rather than having to work it out myself.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackAug 3, 2026
Easy, concise, friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Long-time user
Site Experience FeedbackAug 3, 2026
Hope all experience was good and I bought three new products. Somewhat disappointed that the product I was using seems to have changed slightly as no longer available and it’s original form.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HelenJ
Site Experience FeedbackAug 3, 2026
I enjoyed a quick shop at origins tried to product many times before love it but you know the usual be patient at checkout, but everything is very satisfactory. Thanks.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
vicky
Site Experience FeedbackAug 3, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kait
Site Experience FeedbackAug 3, 2026
Love Origins, I have been a customer for 15+ years. I have dry skin and this always leaves my skin very hydrating. The website is easy to use and check out was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elise
Site Experience FeedbackAug 3, 2026
第一次使用 我不确定 但销售送了样板给我 我感觉可以 所以想试试
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackAug 3, 2026
Yesterday I tried to use my birthday discount and it didn’t work. Today when I went to the website, it worked and I was able to get my discount. I’ve had trouble with the website before.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AC
Site Experience FeedbackAug 3, 2026
should be able to combine birthday discount with anniversary discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackAug 3, 2026
I can always find what I need on the Origins website, including formulations and how the products work. I like the way the website handles the rewards and free samples and gives me choice for my samples and places it in my cart easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hello
Site Experience FeedbackAug 3, 2026
I tried to become a member but it would not accept my email address. So frustrating!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Suzette
Post-Delivery FeedbackAug 3, 2026
I've used this product - plantscriptions spf 25 - for years - maybe as many as 25 years, and I'm quite happy with it. I did notice that you changed the packaging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rebee
Site Experience FeedbackAug 3, 2026
Website very easy to use. Love the ginger products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susz
Site Experience FeedbackAug 3, 2026
Have used origins for years, but unable to purchase in the stores near me so have started ordering on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
na
Site Experience FeedbackAug 3, 2026
like
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
dell
Site Experience FeedbackAug 3, 2026
Enjoyed talking with the representative who helped me, she was very nice and and knowledgable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Easy as always
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dotty
Site Experience FeedbackAug 3, 2026
Ordering online is a easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackAug 3, 2026
Simple and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
I was looking for a body lotion, and I only had the option to buy the huge tub.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Helena
Site Experience FeedbackAug 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MB
Site Experience FeedbackAug 2, 2026
I have had a very easy shopping experience with online Origins. I really enjoy the products. My sister in law introduced me to these products as a Christmas gift and I am excited to continue to use these products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
It was easy to find what I needed, and easy to cash out site is well designed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KK
Site Experience FeedbackAug 2, 2026
very simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Regular User
Site Experience FeedbackAug 2, 2026
Easy PZ!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nan
Site Experience FeedbackAug 2, 2026
the website was fine. would like an opportunity to be able to compare products in one place vs going in and out of each item. I also think you have gotten really expensive.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Ari
Site Experience FeedbackAug 2, 2026
Website said I’d get 4 free minis at checkout with $110 purchase. I spent $137 and there was no way to add this offer. Misleading and deceptive.
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Connie
Site Experience FeedbackAug 2, 2026
Very quick and easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackAug 2, 2026
I had the Ginger Sensuous perfume in my cart. It was $77 then a few days later, three to be exact, the price was $78. What happened?
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Samantha
Site Experience FeedbackAug 2, 2026
Some things are hard to navigate.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blanky
Site Experience FeedbackAug 2, 2026
I like that the website is user friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kate F
Site Experience FeedbackAug 2, 2026
I knew what I was looking for. Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HH
Site Experience FeedbackAug 2, 2026
easy to navigate, categories make it easy to find appropriate products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Swimmer
Post-Delivery FeedbackAug 2, 2026
Did not receive all of my order and what I selected as an ‘extra’ was not available or I did not want any of the products
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: N/A