Origins Customer Reviews
Origins holds a 8.9/10 overall rating and 654 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 76% |
 Neutral | 13% | 15% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 14% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 11,248
Better
Post-Delivery FeedbackSep 25, 2026
I guess the website isn’t the most friendly. But it’s not the worst; I was pleased that you have dropped the fancy packaging, although, my thoughts on that were for money savings for myself.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
xyz
Site Experience FeedbackSep 25, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy
Post-Delivery FeedbackSep 25, 2026
I tried this new product and was disappointed, which is unusual for Origins, I always love everything about their products. It wasn't what I expected and wasn't what they described on line.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Cari
Site Experience FeedbackSep 25, 2026
I am older so navigating is a bit more challenging for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emily
Site Experience FeedbackSep 25, 2026
I have always had allergic reactions to products used on my face, allergy free with Origin products, love them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrMom
Site Experience FeedbackSep 25, 2026
Overall nice design and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeans
Site Experience FeedbackSep 25, 2026
I’m begging on behalf of thousands of women, please bring back the original Smoothing Soufflé!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Basil
Site Experience FeedbackSep 25, 2026
Just ordered a few days ago. Wanted to add some more. Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoJo
Site Experience FeedbackSep 25, 2026
Nice
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 25, 2026
Need to have more samples to see if they work with my skin. Kind of expensive but have used Origins for many years. Works for me
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Carolyn
Site Experience FeedbackSep 25, 2026
I love my Origin products, have been using for years
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Blondie
Site Experience FeedbackSep 25, 2026
Easy except finding discount code so I wasn’t able to use it .. should be auto fill on your part when asked for code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Newbie
Site Experience FeedbackSep 25, 2026
website was easy to use, I was able to filter products by my skin type
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rosie
Site Experience FeedbackSep 25, 2026
I love the products. I was sorry to see the make up discontinued.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dlou
Site Experience FeedbackSep 25, 2026
Been using for years! The best for my skin!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zorigins
Post-Delivery FeedbackSep 25, 2026
Lovely products
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 25, 2026
I easily found products I like and use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jessie
Site Experience FeedbackSep 25, 2026
Seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
The website was a little difficult to navigate. It was hard to go back when needed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Isabel
Site Experience FeedbackSep 25, 2026
Isabel
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mi eres
Site Experience FeedbackSep 25, 2026
I didn’t get the option of choosing the free gifts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 25, 2026
very good product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 24, 2026
Website was easy to navigate. I had no problem with ordering. I like that you offer a rewards program.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Post-Delivery FeedbackSep 24, 2026
Everything I wanted was available. I am satisfied with all of the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
GiGi
Site Experience FeedbackSep 24, 2026
Ease of finding product and getting information of product and how to use. Ease of seeing rewards. Ease of checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackSep 24, 2026
Was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love their products
Site Experience FeedbackSep 24, 2026
Was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HJ/NYC
Post-Delivery FeedbackSep 24, 2026
This product cleans my face gently. I notice an improvement in the look of my face.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
M L
Site Experience FeedbackSep 24, 2026
It was fine but some feedback from previous experiences: I do NOT like that you previously have not allowed me to use two different gift cards on one order. I ask that you change that practice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tompke
Site Experience FeedbackSep 24, 2026
Love products I have been purchasing for years. Becoming very expensive.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Laura lynn
Site Experience FeedbackSep 24, 2026
Great experience love all the products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chana
Site Experience FeedbackSep 24, 2026
It's kinda frustrating when you can't go back and hit to decrease the number of items in the bag. It was stuck on two and I was trying to hit - to decrease to one.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Susie
Site Experience FeedbackSep 24, 2026
Very easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Phyllis
Site Experience FeedbackSep 24, 2026
Amazingly easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Site Experience FeedbackSep 24, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lucky77
Post-Delivery FeedbackSep 24, 2026
Prices have increased so I don't purchase Origins products as much now.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 24, 2026
I was disappointed that my local store just closed! The website was fine but I miss the opportunity to talk through new products available.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kaydee
Site Experience FeedbackSep 24, 2026
Love your products!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Markie
Post-Delivery FeedbackSep 24, 2026
I ordered more face moisturizer and it got here pretty quickly. It works great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Luna
Site Experience FeedbackSep 24, 2026
It was all good, a little pricey, not sure if products will work so its a risk
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
colllez
Site Experience FeedbackSep 24, 2026
The website is fine. I have been using the mega mushroom moisiturizer for years and I do feel like the new container is smaller . I know is says it isn't but its physically smaller and the product price has gone up. May start looking for a new night cream.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cpta12
Site Experience FeedbackSep 24, 2026
its fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J3w3ls
Post-Delivery FeedbackSep 24, 2026
I only use this product. Have for a decades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Daylily
Post-Delivery FeedbackSep 24, 2026
I have been using Origins for over 25 years and love the products; however, my last two orders have arrived in much smalller containers and the prices have gone up a lot! The jar of cream in this order and last had a huge air pocket (hole) giving me a half full container. As much as I love the products, this prompts me to look at other less expensive lines.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 24, 2026
Heard rumors Origins is being discontinued. Please say it’s not true.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackSep 23, 2026
It can be hard to figure out where to find the items that I want, but I finally figured out to go to the list.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aj
Site Experience FeedbackSep 23, 2026
I really like the scent of the ginger products, but it is a bit of a splurge. The orange skincare products are a little bit too strong for me. I'd be interested if my order could have qualified for some samples so I could have tried something new.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 23, 2026
Website to navigate but I figured it out love origins been a customer all my life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
I have been using Origins for years! Love the products I purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Hats
Site Experience FeedbackSep 23, 2026
I have used several products of Origins for many years. I would purchase them in the stores.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10