Origins Customer Reviews
Origins holds a 9/10 overall rating and 613 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 84% |
 Neutral | 13% | 9% |
 Negative | 10% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 10,890
candy
Site Experience FeedbackOct 26, 2026
easy to find what I want, good product descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackOct 26, 2026
Fairly easy to use. I only wish it was quicker to order multiples of the same product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Site Experience FeedbackOct 26, 2026
I had trouble going back to uncheck a box that allows Origins to send me texts. The site would not allow to look back over my response. I found that frustrating.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 26, 2026
Easy peasy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rocky
Site Experience FeedbackOct 26, 2026
I needed to reorder some products I was running low on and was disappointed the Mega Mushroom Brightening Serum now only comes in a 1oz size. I contacted customer support and was given assistance by Aryan who recommended a serum better suited to my skin care goals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redd
Site Experience FeedbackOct 26, 2026
website was easy and I did a search for the item I wanted and it came up quickly. veryuser friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackOct 26, 2026
I have always used Origins products. The only thing I get slightly disturbed by is when a product I use is no longer made& available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JC
Site Experience FeedbackOct 26, 2026
Origins website was very easy to use and product ingredients and prices were listed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peggy
Site Experience FeedbackOct 26, 2026
Little confusing trying to find the leg lotion
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jilly777
Post-Delivery FeedbackOct 26, 2026
My Origins face cream products arrived timely. My favorite product that I use daily is the Plantscription Spf 25 power anti-aging cream. It works amazingly, feels great on and not heavy and has a nice scent. Great product!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 26, 2026
I love your products and will continue to order online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela D
Site Experience FeedbackOct 25, 2026
I like that I can shop by concern and that there are different size options if I want to try something new
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JL
Site Experience FeedbackOct 25, 2026
I love Origins products, I've been using their products for many years. Very clean, very classy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackOct 25, 2026
I had a good experience. For a moment, I couldn’t figure out how to redeem my birthday discount, but, eventually, I was able to figure it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teens
Site Experience FeedbackOct 25, 2026
mostly easy to navigate the site often find it a bit confusing managing points and some freebies vs purchases
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bethie
Site Experience FeedbackOct 25, 2026
Many options to pay for products. Excellent discount on products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 25, 2026
When I’ve had to call customer service, they were able to address what I needed and provide excellent customer service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cathy
Site Experience FeedbackOct 25, 2026
Easy to scroll. Clear pictures and detail and quick check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matgiey
Site Experience FeedbackOct 25, 2026
No notes, it was easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackOct 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackOct 25, 2026
The process is easy and quick. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SheilaDora
Site Experience FeedbackOct 25, 2026
Your website it easily accessible and reading about each product about use is a big help in understanding
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MzPayne
Site Experience FeedbackOct 25, 2026
Todays experience was pleasant enough. The site is easy to navigate and discounts are clear and easy to redeem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackOct 25, 2026
Good interaction although I wasn’t able to find the face scrub I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackOct 25, 2026
Ginger essence is my favorite fragrance. The website and checkout are both clear and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawn
Site Experience FeedbackOct 25, 2026
I have been using origins for years and love it. My family always gets me more at Christmas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morph
Site Experience FeedbackOct 25, 2026
Easy enough to order. Because I have used your product for years, I find cite easy. Cannot relate it to other cites as am loyal to this product. All products easy to access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
easy and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen M
Site Experience FeedbackOct 24, 2026
When you know what products you’re looking for, the website is super easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wentzer
Site Experience FeedbackOct 24, 2026
Seamless - even on an ipad, which can often be an issue. Always easy to find what I want - by various categories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophia
Site Experience FeedbackOct 24, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ke
Site Experience FeedbackOct 24, 2026
Great experience I have been using origins for a couple of years now. Products are amazing highly recommend the mushroom, ginzing and plantscription products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 24, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quality
Site Experience FeedbackOct 24, 2026
I have used a origins since 2008 and I have tried to change to other brands but I always comeback, a bit pricey but worth it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
I am a dedicated Origins customer. I use the website to because i can access the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda Mik
Site Experience FeedbackOct 24, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tia
Site Experience FeedbackOct 24, 2026
I have been using origin products for at least 10 years and am very pleased with the results. I am a little dissatisfied with the increase in pricing. I believe it is excessive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kit Kat
Site Experience FeedbackOct 24, 2026
Average.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Chris A.
Site Experience FeedbackOct 24, 2026
I didn't have any questions or frustrations. I found what I was looking for and a few extra items. 😉
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CynthiaP
Post-Delivery FeedbackOct 24, 2026
Origins face wash is the best I have ever used - cleans pores, removes oil but doesn’t dry s kin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Missmidget
Site Experience FeedbackOct 24, 2026
I've been using Origins for over 20 years. I've seen a lot of good products come and go in that time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 24, 2026
I find this site difficult to navagate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sms
Site Experience FeedbackOct 23, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
The 15% discount code ORIGINS15 did not compute at checkout. The free shipping did though. I would have purchased more if the discount had worked. I appreciate the streamline product selection and that there's not too much repetition of similar products. It makes decisions easier. I'd like to try more product but some items are just too pricy, maybe a cheaper trial size would convince me. Free samples are great but I also wouldn't mind paying a few dollars for additional samples of items I'd like to explore.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
mary
Site Experience FeedbackOct 23, 2026
I had no issues with using or checking out on the website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Consumeration26
Site Experience FeedbackOct 23, 2026
Great products but do not enjoy the move to all plastic tubes. More product stays in the container leading to waste. Consider alternatives that match the quality of your formulations. Would love it if you stocked your full product line at Ulta. My favorites aren’t there!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mamacat
Site Experience FeedbackOct 23, 2026
I miss my favorite souffle product that had the mint scent. The ginger one is very nice but I still prefer the mint scented one. I enjoy the quality of your products but the high prices prevent me from ordering much or often. They're like a special treat to myself when I can afford one or two.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yea ya
Site Experience FeedbackOct 23, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmandaPanda
Site Experience FeedbackOct 22, 2026
it was pretty straight forward and easy i didnit like that i was offered a discount code only to be denyed it at check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellen
Site Experience FeedbackOct 22, 2026
This website provided the information I sought quickly and easily.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10