Origins Customer Reviews
Origins holds a 9/10 overall rating and 614 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 77% | 84% |
 Neutral | 12% | 10% |
 Negative | 11% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 14% | 13% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 10,908
Online Shopper
Site Experience FeedbackOct 24, 2026
easy and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen M
Site Experience FeedbackOct 24, 2026
When you know what products you’re looking for, the website is super easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wentzer
Site Experience FeedbackOct 24, 2026
Seamless - even on an ipad, which can often be an issue. Always easy to find what I want - by various categories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophia
Site Experience FeedbackOct 24, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ke
Site Experience FeedbackOct 24, 2026
Great experience I have been using origins for a couple of years now. Products are amazing highly recommend the mushroom, ginzing and plantscription products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 24, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quality
Site Experience FeedbackOct 24, 2026
I have used a origins since 2008 and I have tried to change to other brands but I always comeback, a bit pricey but worth it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
I am a dedicated Origins customer. I use the website to because i can access the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda Mik
Site Experience FeedbackOct 24, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tia
Site Experience FeedbackOct 24, 2026
I have been using origin products for at least 10 years and am very pleased with the results. I am a little dissatisfied with the increase in pricing. I believe it is excessive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kit Kat
Site Experience FeedbackOct 24, 2026
Average.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Chris A.
Site Experience FeedbackOct 24, 2026
I didn't have any questions or frustrations. I found what I was looking for and a few extra items. 😉
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CynthiaP
Post-Delivery FeedbackOct 24, 2026
Origins face wash is the best I have ever used - cleans pores, removes oil but doesn’t dry s kin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Missmidget
Site Experience FeedbackOct 24, 2026
I've been using Origins for over 20 years. I've seen a lot of good products come and go in that time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 24, 2026
I find this site difficult to navagate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sms
Site Experience FeedbackOct 23, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
The 15% discount code ORIGINS15 did not compute at checkout. The free shipping did though. I would have purchased more if the discount had worked. I appreciate the streamline product selection and that there's not too much repetition of similar products. It makes decisions easier. I'd like to try more product but some items are just too pricy, maybe a cheaper trial size would convince me. Free samples are great but I also wouldn't mind paying a few dollars for additional samples of items I'd like to explore.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
mary
Site Experience FeedbackOct 23, 2026
I had no issues with using or checking out on the website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Consumeration26
Site Experience FeedbackOct 23, 2026
Great products but do not enjoy the move to all plastic tubes. More product stays in the container leading to waste. Consider alternatives that match the quality of your formulations. Would love it if you stocked your full product line at Ulta. My favorites aren’t there!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mamacat
Site Experience FeedbackOct 23, 2026
I miss my favorite souffle product that had the mint scent. The ginger one is very nice but I still prefer the mint scented one. I enjoy the quality of your products but the high prices prevent me from ordering much or often. They're like a special treat to myself when I can afford one or two.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yea ya
Site Experience FeedbackOct 23, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmandaPanda
Site Experience FeedbackOct 22, 2026
it was pretty straight forward and easy i didnit like that i was offered a discount code only to be denyed it at check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellen
Site Experience FeedbackOct 22, 2026
This website provided the information I sought quickly and easily.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackOct 22, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
I paid with PayPal and it took longer than usual. The icon just kept going in circles, until I clicked on complete purchase. FYI -Today I tried to make this purchase at Nordstrom's at Old Orchard (I was at mall,needed the item. and thought of making the purchase.) Nordstrom could not order it for me because they do not have your complete collection.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
I think this site is easy to navigate and I have used it before with the same feeling.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sunscot
Site Experience FeedbackOct 22, 2026
The website looks great, products and description are clear and inviting and it was easy to order. I'd always love to see cheaper prices or more offers like buy 1 get one free but thats down to economics I imagine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Salila
Site Experience FeedbackOct 22, 2026
I had a great experience browsing the Origins website today. I was looking at the Checks and Balances Frothy Face Wash, and I found the website easy to navigate and the product information helpful. I especially liked how the website showed the different packaging designs while explaining that the formula remains the same. The pictures were clear, and the product was easy to find. Overall, it was a pleasant shopping experience. I would love to see more customer reviews and special offers to make shopping even better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aga
Site Experience FeedbackOct 22, 2026
Everything went well and smooth
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carinne
Site Experience FeedbackOct 22, 2026
overall good experience, ive used this spot treatmemt for years and need more!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 22, 2026
I have ordered in the past. Would not accept my password, it is saved in my phone and was supposed to receive a 15% discount which was not applied?😡
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Andrew
Site Experience FeedbackOct 21, 2026
Origin's website has always been well designed and intuitive to use. Great product photos and descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Easy to use but runs slow
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tdub
Site Experience FeedbackOct 21, 2026
Overall great experience. Up to par with other online retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashlee
Site Experience FeedbackOct 21, 2026
website was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
tami tam
Site Experience FeedbackOct 21, 2026
all is good i love the fragrance GINGER I buy new one every year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allan’s
Site Experience FeedbackOct 21, 2026
Easy peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackOct 21, 2026
Quick & easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greta
Post-Delivery FeedbackOct 21, 2026
Hi, I ordered a product with gift wrapping. The box was delivered, but the gift wasn't wrapped. I contacted customer service and the online chat person wouldn't look up my account using my information, just sat there until I found an order #. The gift wrap was refunded, but a huge inconvenience
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Tamz
Site Experience FeedbackOct 21, 2026
Easy to use offers were easy to find
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smellables 🥰
Site Experience FeedbackOct 21, 2026
Easy to find …
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 21, 2026
I love the products. They work well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Anja
Site Experience FeedbackOct 21, 2026
Tapping items to put in my cart didn’t always show up immediately in the cart so I had to remove items at checkout that I had mistakenly double ordered.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
No complaints found what I needed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
es
Site Experience FeedbackOct 20, 2026
I have been using Origins products for many, many years and oftentimes I buy in person where it is supplied. I am disappointed with Origins for these reasons: 1: I understood I signed up as a "rewards" member and that promise was never fulfilled; 2: I was in Canada this summer and needed to stock up quickly and could not find them in person at a store; 3: one of my previous Origins creams was "off": just really off but I used it anyway. It was a completely different consistency than the previous moisturizer and another time I ordered a night cream and got something else. I never bothered following up on my dissatisfaction (who has time these days???) but I am voicing it now!!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dorothy
Site Experience FeedbackOct 20, 2026
I have been using Origins for over 30 years
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Isa
Site Experience FeedbackOct 20, 2026
Ordering on the website was easy. There is a calming product that works very well. I wanted to try a body wash and lotion. I wish there was more of a selection but hope the ones purchased works well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moogi
Site Experience FeedbackOct 20, 2026
The website was fine. It directed me to what I wanted to see and had all the information I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
I find it easy to order these products from the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10