Origins Reviews - 665 Post-Delivery Reviews - 9.2/10
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 10% | 8% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 13% | 15% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,736
Teddy
Site Experience FeedbackJun 22, 2026
simple to order, can count on quality of product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaime
Site Experience FeedbackJun 22, 2026
So far, the offers are amazing i like that throughout the year. There are great promotions. Are you never feel left out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Free gift!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shirley
Site Experience FeedbackJun 22, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Aubs
Site Experience FeedbackJun 22, 2026
Worked well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MS
Site Experience FeedbackJun 22, 2026
Intuitive
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jnet
Site Experience FeedbackJun 22, 2026
Nothing to complain about. Site is nice and easy to navigate. I always enjoy the samples and free gifts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LATINA
Site Experience FeedbackJun 22, 2026
EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donsaya
Site Experience FeedbackJun 22, 2026
Website was clear and concise compared to when I went to your Origins counter in Harlingen, TX.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Moni
Site Experience FeedbackJun 22, 2026
Love the natural products and how incredible that they work. They’re extremely affordable and I’ve been a customer for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cc
Site Experience FeedbackJun 22, 2026
everything was smooth
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
Simple to use and order from this website. Really easy and straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fairly easy
Site Experience FeedbackJun 22, 2026
Fairly easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Love my Orgins
Site Experience FeedbackJun 22, 2026
The products I wanted were easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giliandel
Post-Delivery FeedbackJun 22, 2026
The order was a gift
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
Easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kristy
Site Experience FeedbackJun 22, 2026
I had a pleasant experience ordering my skin care!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buddy
Site Experience FeedbackJun 22, 2026
I appreciate ease of finding things on the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GTG
Site Experience FeedbackJun 21, 2026
Products are shown clearly. The description is thorough of each product including the choice of sizes. In the further I would like to see a better sample/ picture of color choices of skin color when product is tinted.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
John
Site Experience FeedbackJun 21, 2026
It was simply to navigate.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Great deals
Site Experience FeedbackJun 21, 2026
Easy to apply special offers and gift card. Easy to navigate by collection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzy99
Site Experience FeedbackJun 21, 2026
Excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackJun 21, 2026
Website is easy to navigate. Never have experienced any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joni
Site Experience FeedbackJun 21, 2026
I am so grateful that Origins have products that truly help those of us with rosacea. There are other companies that claim to have products that help with redness, etc. and some are okay, but Dr. Weil's products are the best I have ever tried. I also appreciated the 15% off!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CW
Site Experience FeedbackJun 21, 2026
The website was easy to navigate. The payment process was easy. What I did find annoying was during checkout the way the screen jumped when the address section needed to be edited. For example, my state did not auto fill so I had to manually put it in which was fine but when I selected the box it jumped off screen. This also happen when I had to edit middle name initial from my last name, due to auto fill filling it in. Not a bad experience; those were just annoying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackJun 21, 2026
Ease of ordering less than a minute
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackJun 21, 2026
website is easy to use, nice variety of products. Good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmazingAngela
Site Experience FeedbackJun 21, 2026
I’m a frequent user of Origins products and I’m happy I can order my favorites items from them online. Ease of ordering was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Panch
Post-Delivery FeedbackJun 21, 2026
I like your product I just thing they are too pricey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Weze
Site Experience FeedbackJun 21, 2026
Always use Origins
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Post-Delivery FeedbackJun 21, 2026
It was the last day to use the birthday code and the system wouldn't allow me to. The very next day was friends and families offering 25% off. However when they processed my payment for my transaction it only went through with 15% off which is an old reward that was sitting in my account neither of the other two options were used as I requested.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 2
Kiki
Site Experience FeedbackJun 20, 2026
Easy to navigate and find what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pierce
Site Experience FeedbackJun 20, 2026
I love Origins and have been using it for over 25 years. Unfortunately, I find the online experience lacking. The website glitches a lot and I find myself having to refresh the page quite often. I find it very slow and at times and difficult to navigate. I have nothing but positive reviews for the products themselves and as I mentioned I have been a loyal customer for quite some time.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
I experienced no problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
I could not use PayPal or ApplePay to check out
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Tracey
Site Experience FeedbackJun 20, 2026
There are pics of products that I may be interested in but I can not find. Sometimes the bottle of the product I want changes and I don't recognize it or the product name or product it self may change. This makes me unhappy because I have product loyalty and am a creature of habit. However, I love the products I use. I have sensitive skin and these products are always mild enough to not irritate my skin. I love the way they smell. I love getting small samples of products to try. I absolutely love Origins.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redeeming points
Site Experience FeedbackJun 20, 2026
I get emails saying my points will expire e.g.,on 6/23. It's not clear if I have to spend all of them or some to keep the remaining points. I tried to spend my points but only some were allowed. there is no tally on the check out page or anywhere once I start redeeming that states how many points are left or what options I have. etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
cc
Site Experience FeedbackJun 20, 2026
good, easy to use and navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AB
Site Experience FeedbackJun 20, 2026
I had no problems with the website and found it easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJun 20, 2026
It was fine. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Face wash
Post-Delivery FeedbackJun 20, 2026
The face wash is not as creamy and minty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MAMAD
Site Experience FeedbackJun 20, 2026
THE WEBSITE WAS EASY TO NAVIGATE. COUPON CODES WERE CLEAR AND EASY TO USE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deb
Site Experience FeedbackJun 20, 2026
The website is easy to use. I like Origin products, although I am sorry to see a face cream i used to use is no longer available. It was A Pefect World product and it made my skin feel very silky.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Love these products but the orders fo not come all together then Im not sure what is still coming
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Ease of website
Site Experience FeedbackJun 19, 2026
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rema
Site Experience FeedbackJun 19, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sasha
Site Experience FeedbackJun 19, 2026
It’s good! I love the product, I always get it from the retail stores bc they have a HUGE discount, but they don’t have it now. But I really liked it so I come here to perchased it online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackJun 19, 2026
...satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Site Experience FeedbackJun 19, 2026
I was looking for the fragrance free lotion but I had trouble finding it because it looked different
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 19, 2026
love your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10