Origins Customer Reviews
Origins holds a 9.2/10 overall rating based on 662 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 7% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 84% |
Neutral | 14% | 14% |
Negative | 4% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,645
Ellie
Site Experience FeedbackJun 30, 2026
The pop ups can be annoying but the way it’s organized by either product type or line is really helpful. I wish the free gifts were just applied at check out instead of having to add a code
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackJun 30, 2026
I always love the freebies, and it has been such a fun way to try new products!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Love it
Site Experience FeedbackJun 30, 2026
Love this product line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tish
Site Experience FeedbackJun 30, 2026
I trust Orgins.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margret
Site Experience FeedbackJun 30, 2026
Love the product. Works great with ny skin especially for acne
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jane
Site Experience FeedbackJun 30, 2026
Love your leg lifts & Peace of Mind - wondering if You had a cooling foot product years ago? My daughter, who played softball (collegiate) used it along with leg lifts, after double headers & it was a refreshing product for her legs & feet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Caroline
Site Experience FeedbackJun 30, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peace
Site Experience FeedbackJun 30, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OriginLover2026
Site Experience FeedbackJun 30, 2026
The website can be a little wobbly at times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keky31
Post-Delivery FeedbackJun 30, 2026
I’m extremely happy with my new skin care
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mama
Site Experience FeedbackJun 30, 2026
I ordered online to get rewards instead of shopping at Ulta
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Katt
Site Experience FeedbackJun 30, 2026
I was searching for a moisturizer…and found Origins, have seen this at Ulta, was using Clinique. But I found this has caffeine, very good for ur skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
On your website, adding multiple product, especially on the phone interface doesn't always work well. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackJun 30, 2026
Easy to add and take away item numbers in cart I wish there had been a percentage discount instead of the 7 mystery gifts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joseen
Site Experience FeedbackJun 30, 2026
I spoke with customer service representative, saw was very helpful.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 30, 2026
Great so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
it took about 2 week for it to be delivered. not acceptable
- Overall Rating: 2
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: N/A
Dream
Site Experience FeedbackJun 30, 2026
quick and easy would like to have found a travel size product selection to mix and match
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 30, 2026
Found what I wanted easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S.May
Site Experience FeedbackJun 30, 2026
I found everything and more that I was looking for, very easily. Everything was clearly marked and no hidden fees, otherwise, i might have gone somewhere else to purchase this product. I was very pleased with my online experience with Origins.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Have been using Origins for over 20 years and I like being to go the web site for purchases instead of traveling to local stores.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LG
Site Experience FeedbackJun 29, 2026
I LOVE THIS PRODUCTS MY MOM STARTED USING THEM AND I GAVE IT A TRY ABSOLULTLY LOVE IT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 29, 2026
Great overall user experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kO
Site Experience FeedbackJun 29, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pmick
Site Experience FeedbackJun 28, 2026
All the as good. Easy to access and pay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kari
Site Experience FeedbackJun 28, 2026
Easy to use and easy to redeem birthday reward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erica
Site Experience FeedbackJun 28, 2026
It was really easy to apply offer codes and to check out. No notes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jill
Site Experience FeedbackJun 28, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Post-Delivery FeedbackJun 28, 2026
Out of a perfect world
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Missouri1975
Site Experience FeedbackJun 28, 2026
Easy to navigate. Used site because I had a gift card that I was not able to use at the Origins store in Dillards.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sara
Site Experience FeedbackJun 28, 2026
Very easy to navigate I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyd
Site Experience FeedbackJun 28, 2026
Very easy and I was able to use my points on some items I not used before. Excited to try. Love these products for my skin. I'm 63, wear.little makeup and it's wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackJun 28, 2026
It was perfectly fine, went smoothly, nothing particularly off. I did apply an initial code prior to signing in that no longer worked once it prompted me to do so. So I had to find another code… I would be happier if the code actually worked for when I purchased but it’s not a big deal to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandyq
Site Experience FeedbackJun 28, 2026
Nothing bad except had to check out as guest. I do (or had) an account with a pass word. But was only offered pay pal or Apple Pay and I refuse to use either.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen K.
Site Experience FeedbackJun 28, 2026
I would rather order directly from Origins to ensure quality products. I appreciate the free mystery gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary Anne D.
Site Experience FeedbackJun 28, 2026
My experience with Origins products have been very positive. They provide a good description as to what type of skin each product is designed for. The website is easy to use, and the availability of discount discounts and complementary gifts is excellent.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grace
Site Experience FeedbackJun 28, 2026
The website is easier to access on a computer because of all of the pop ups, but the website looks very professional and clean. It makes me want to buy the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Doodlebug
Site Experience FeedbackJun 28, 2026
Pretty good, easy to follow
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
T23
Site Experience FeedbackJun 28, 2026
The cart was bothersome; it seemed to be in the way while shopping & then two more actions to access it. I don’t like the layout of the products, maybe it’s my safari browser on my phone. But it seemed like a lot of scrolling to see a few products.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Scutmud
Site Experience FeedbackJun 28, 2026
Too many choices of checks and balances types. Have to see the details to know the difference.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
fanny
Site Experience FeedbackJun 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ginger
Site Experience FeedbackJun 27, 2026
I am hoping to receive the free samples advertised for spending $50. That is why I made the purchase so I may try a variety for future selecting. Thanks !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VV
Site Experience FeedbackJun 27, 2026
Product details were clear and the check out process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
XXB
Site Experience FeedbackJun 27, 2026
Overall I have had a very positive experience using the website for the purchase today. The only issue that was confusing was to use the welcome 15% discount for the purchase. I was not sure if it was in additional to $98 or not.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJM
Site Experience FeedbackJun 27, 2026
I love the GINGER products- have used for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackJun 27, 2026
I don’t like it when you discontinue products. Hard to find comparable replacements.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
KT
Site Experience FeedbackJun 27, 2026
This was a straight forward experience including the use of a gift card for the purchase. I love origins products and will continue to use them for my everyday skin care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paulina
Site Experience FeedbackJun 26, 2026
It was pretty easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10