Origins Customer Reviews
Origins holds a 9.1/10 overall rating and 656 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 74% |
 Neutral | 9% | 15% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 83% |
Neutral | 14% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,208
Kelz-F
Site Experience FeedbackAug 10, 2026
Sometimes glitches. Site can be slow and redirect
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ash
Site Experience FeedbackAug 10, 2026
Everything was great except the website lagged a bit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackAug 10, 2026
Overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Site Experience FeedbackAug 10, 2026
I wish the list of ingredients was easier to find for people with allergies. Some sites list them on the very first page so that they are easy to find. Also, a duo was listed on your front page with plantscription serum and eye cream and I searched and searched and could not find this bundle anywhere. Very frustrating.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tucson gal
Site Experience FeedbackAug 10, 2026
I love the Origins products and have been using them since the brand was first introduced. The increased number of products over the years is confusing and distracting. the increase in cost has also become problematic since I have retired. I miss your basic products, especially your foundation which I always had compliments on.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanessa
Site Experience FeedbackAug 10, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L Holmes
Post-Delivery FeedbackAug 10, 2026
It was easy to find my favorite products and they came before my old ones ran out. I would buy them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
loving it
Site Experience FeedbackAug 10, 2026
I love these products I have been using this for years. It has my skin glowing and I get compliments on my skin evry where I go. They always have a sale going on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miliford Bean
Site Experience FeedbackAug 10, 2026
Very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jayla
Site Experience FeedbackAug 10, 2026
It was easy to see the products and promotions. At first the change in the bottles/containers confused me, but the explanations helped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Site Experience FeedbackAug 10, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rowdy13
Site Experience FeedbackAug 9, 2026
I wanted the checks and balances frothy face wash (original), polish exfoliant, and ten minute out of trouble mask. I found two versions of the face wash, it took a long time to find the exfoliant, and they don’t make the mask anymore. I was looking for it under “checks and balances” but that doesn’t have its own line. It should have its own page like plantscription and others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cbuslush
Site Experience FeedbackAug 9, 2026
The website is very intuitive, broken up into easy to find products and deals being offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackAug 9, 2026
it was confusing as I was also seeking lipstick but when I put in the TERM I got a fairly empty page with BIG LETTERS saying Make Up but NOTHING there...what happened??
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
I was pleased to learn I an anniversary coupon to use. I love my Origin products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty D
Site Experience FeedbackAug 9, 2026
This was a very straightforward and easy transaction. I am disappointed that I could not use any form of discount with this purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LBB
Site Experience FeedbackAug 9, 2026
I like origins products but I wish they were not so expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
I was surprised not to get the gift with my purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary B
Site Experience FeedbackAug 9, 2026
I like origins, it’s hard to find all the products in my town.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
It was easy and great that i actually had a discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nekozet
Site Experience FeedbackAug 9, 2026
Was very pleased especially with transparency and code application
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackAug 9, 2026
I was offered to redeem my loyalty point for a product that I like, but after more than 5 tries I finally called and found out I can’t redeem for that product as it is out of stock. So why offer it to me? Take it off your site if it’s not available.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 9, 2026
Love these products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bronze Diva
Site Experience FeedbackAug 9, 2026
I was replenishing an order so it was very simple. I knew exactly what I wanted.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Kathy
Site Experience FeedbackAug 9, 2026
Issue understanding what item couldn't be shipped to my PO Box not my physical address, so if it can't be shipped to either, why is it for sale online...? Also spent over $115 and unable to apply HYDRATE code with 15% off code for free gifts, should be able to apply both
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jean
Site Experience FeedbackAug 9, 2026
It's so easy to order items on the Origins website. The products I love are always available. I'm gathering points, I get free shipping, and I love your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elbie
Site Experience FeedbackAug 9, 2026
My interaction was very pleasant. I browsed the products, picked a few that I wanted to try and checked out. Easy as that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
clear pictures to help choose items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SM
Site Experience FeedbackAug 9, 2026
Easy to navigate; up front pricing; clear descriptions of products. Easy of searching is a bit hampered - lots of steps to locate recommended products for my concerns. Would love to see more bundle options based on concerns and skin-type… can’t speak to quality of products or fairness of pricing - yet. Looking forward to trying your products so that I can!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Score
Site Experience FeedbackAug 9, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Laurie
Site Experience FeedbackAug 9, 2026
Looked for plantscription line and found with ease. As well as ginzeng eye cream.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Endy
Site Experience FeedbackAug 8, 2026
It was easy and fun
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queenbean
Site Experience FeedbackAug 8, 2026
You are constantly discontinuing the products I use. Once upon a time I would spend $400-$600 a month. I am now down to one product that you have not discontinued.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 3
Fran
Site Experience FeedbackAug 8, 2026
Skincare quiz was helpful. The concern and skintype tags on each product helps me navigate and assess choices. Reviews were helpful too. I wish I could view percentage of 5 star reviews vs 4 star reviews etc.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
MH
Post-Delivery FeedbackAug 8, 2026
I think the shipping is shameful and disgusting. Everything is thrown in a box with no protection - and even one tube squirted open and had to be replaced. You would think for a purchase of over $100 they would take a little more pride in their packing.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 5
Online Shopper
Site Experience FeedbackAug 8, 2026
Love origins super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SO
Site Experience FeedbackAug 8, 2026
Website is easy to navigate with clear information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Great site! Easy to find everything, and checkout was a breeze! I used to buy Origin products years ago, then decided to start trying a wide variety of products. I have about 3 brands I use, and being a Dr. Weil follower, Iwanted to add your products into the mix again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy customer
Site Experience FeedbackAug 8, 2026
Easy to navigate site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beeeeryan
Site Experience FeedbackAug 8, 2026
Easy to operate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jessica O
Site Experience FeedbackAug 7, 2026
Website was helpful. I like how products are categorized there are also easy to find options like best sellers, gift sets and travel size although for travel size I still have to go to care category first ie skin care. I recommend making travel category a main category under the primary menu.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Converting from in person shopping to online shopping
Site Experience FeedbackAug 7, 2026
I always shop in person but I liked easy order friendly feature to purchase online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Awesome
Site Experience FeedbackAug 7, 2026
really good site design
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 7, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GG
Site Experience FeedbackAug 7, 2026
I would really like more information focusing on mature dry skin. I filled in dry skin on the question of my type, but felt confused in the feedback I received. Was looking for similar products that work well together.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Rose
Site Experience FeedbackAug 7, 2026
Found my favorites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruthy
Site Experience FeedbackAug 7, 2026
First order today and it was very easy to search and find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackAug 7, 2026
I am buying face masks which have new packaging. It was hard to find what I used before. I knew them by color not name and now all packaging is the same. had to read more write ups and scroll through pictures to see what I was actually in the market to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
Lots of offers but restrictions in applying seem unfair.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Shen
Site Experience FeedbackAug 7, 2026
I like the product. It is gentle on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10