Origins Customer Reviews
Origins holds a 8.9/10 overall rating and 653 verified post-delivery reviews on Bizrate.
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 70% |
 Neutral | 11% | 12% |
 Negative | 11% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 80% |
Neutral | 14% | 14% |
Negative | 4% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 11,764
LH
Site Experience FeedbackSep 3, 2026
Purchased during the Friends and Family sale. Great opportunity to try their product and also purchase to bring to family during the holidays. The free shipping with minimum purchase is also convenient.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kathy
Site Experience FeedbackSep 3, 2026
Website is fine - straightforward not hard to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AP
Site Experience FeedbackSep 3, 2026
Always a breeze using the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Originlove
Site Experience FeedbackSep 3, 2026
Always good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CRONE
Site Experience FeedbackSep 3, 2026
ALL GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phyllis
Site Experience FeedbackSep 3, 2026
Very easy and well designed. easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Robin
Site Experience FeedbackSep 3, 2026
It was very easy to navigate through the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Good website! Easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CLo
Site Experience FeedbackSep 3, 2026
I felt that this experience was easier than before. Better description of products and who would need it based on what issue you were having. I liked the search tool where I could pick my skin type and issues and it recommended products. I literally went into an Origins store a couple of weeks ago to speak with a person because the site was confusing and I wanted to make sure I got what I needed. If it wasn't for the 25% coupon I prob would not have tried the site again glad I did.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bette
Site Experience FeedbackSep 3, 2026
Website worked great. Discount given at the end as stated by Origins.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy
Site Experience FeedbackSep 3, 2026
It may have been our network but the checkout took awhile. I was looking for more of a bundle on a day to night moisturizer. I fell in love with a sample and came to order full size.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TZ
Site Experience FeedbackSep 3, 2026
Good overall however didn’t see the larger size of a particular item that I purchased at Macy’s. This site only offered smaller sizes. I want to add I appreciate the family and friends discount, it encouraged me to double up on my item.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
karen
Site Experience FeedbackSep 3, 2026
seems good so far
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
barbwms58
Site Experience FeedbackSep 3, 2026
I appreciate email notification of discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Really easy to find products I was searching for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
all good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
J
Site Experience FeedbackSep 3, 2026
Great until payment, probably a user error, but not sure
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Mazzy
Site Experience FeedbackSep 3, 2026
Very easy to navigate this website,,even I can do it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Maya
Site Experience FeedbackSep 3, 2026
Your website is very easy to navigate. My family usually gives me Origins products for Christmas so I normally don’t need to shop the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I wish there was more of an explanation of how and when to use the products, especially for full skincare collections.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
ChrissyTX
Site Experience FeedbackSep 3, 2026
The website was fine. The products are what is so frustrating. Why are you changing the bottle designs? Why are you adding SPF to everything? Some of us have to use products without SPF. I have three products left that i use from Origins.You have changed or discontinued all of the rest of them.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Blue
Site Experience FeedbackSep 3, 2026
Looking for new product to try for face
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jody
Site Experience FeedbackSep 3, 2026
My experience was fine. I do wish you had as Perfect World Youth Serum. You replaced it with Plantscription and I don’t like it as well.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Maintenance required
Site Experience FeedbackSep 3, 2026
I had a bit of trouble navigating the perks offered at checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HLO
Site Experience FeedbackSep 3, 2026
Everything worked well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
I was looking for one product that I could not find. And I love the LIPSTICKS that you sold at one time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackSep 3, 2026
It was good. I’m unhappy that I had to order an alternative to A Perfect World White Tea Toner. It was a great product. Why was it discontinued?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I m being using Origins for more than 5 years and I'm very satisfied with the results in my skin.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Paulie
Site Experience FeedbackSep 3, 2026
Website is somewhat difficult to maneuver and locate items from my phone.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cici
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Website was good, but I am familiar with all of your products from my in-store shopping experiences and did not need to depend on what I saw.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackSep 2, 2026
It's nice that the discount is automatically entered when I click a link on the website, versus having to manually enter the discount code. It was difficult to understand which/what coupon code had been applied though.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Susan
Site Experience FeedbackSep 2, 2026
Origins last a long time, you only need a little of product to have a good finish.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
ALu
Site Experience FeedbackSep 2, 2026
My only complaint is that the Ginzing glow doesn’t come in a larger 2.4oz container like the original along with no specificity of how much is in the Ginzing glow until it’s in the bag and I can find it there.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
I did not find the largest mushroom water
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kathy
Site Experience FeedbackSep 2, 2026
The Perfect World products are the best I've ever used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlisonCT
Site Experience FeedbackSep 2, 2026
I checked off a reward of an additional 15% off, but it never took it, acknowledged it, or told me why it wasn’t used.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 2, 2026
I have given gifts from Origins many times. They are always well received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 2, 2026
Very good experience with the website. I am disappointed, though, that Origins no longer carries blush, lipstick, foundation and Precipitation Extra.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackSep 2, 2026
My experience was better this time than last time. I was able to use my points to claim gifts and samples!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanessa
Site Experience FeedbackSep 2, 2026
birthday promo should be available with all other promos - all other retail websites allow this
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
nancy
Site Experience FeedbackSep 2, 2026
quite easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackSep 2, 2026
I included a $5 reward toward this purchase but it did not show up in the purchase price!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I don’t understand why the friends and family sale was not combined with my birthday reward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeffie
Site Experience FeedbackSep 2, 2026
Easier than your regular website 😃 love the generous discount 🥳
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jewels
Site Experience FeedbackSep 2, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CFam
Site Experience FeedbackSep 2, 2026
Origins makes it very easy to navigate the Web site including a search bar if looking for a specific type of product so you don't have to scroll through products that you may not be intested in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10