Origins Reviews - 662 Post-Delivery Reviews - 9.2/10
Origins Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2012 Winner Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 9% | 8% |
 Negative | 9% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
1 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 14% |
Negative | 4% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Origins
Showing 1 - 50 of 12,666
Pmick
Site Experience FeedbackJun 28, 2026
All the as good. Easy to access and pay
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kari
Site Experience FeedbackJun 28, 2026
Easy to use and easy to redeem birthday reward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erica
Site Experience FeedbackJun 28, 2026
It was really easy to apply offer codes and to check out. No notes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jill
Site Experience FeedbackJun 28, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Post-Delivery FeedbackJun 28, 2026
Out of a perfect world
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Missouri1975
Site Experience FeedbackJun 28, 2026
Easy to navigate. Used site because I had a gift card that I was not able to use at the Origins store in Dillards.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sara
Site Experience FeedbackJun 28, 2026
Very easy to navigate I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyd
Site Experience FeedbackJun 28, 2026
Very easy and I was able to use my points on some items I not used before. Excited to try. Love these products for my skin. I'm 63, wear.little makeup and it's wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackJun 28, 2026
It was perfectly fine, went smoothly, nothing particularly off. I did apply an initial code prior to signing in that no longer worked once it prompted me to do so. So I had to find another code… I would be happier if the code actually worked for when I purchased but it’s not a big deal to me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandyq
Site Experience FeedbackJun 28, 2026
Nothing bad except had to check out as guest. I do (or had) an account with a pass word. But was only offered pay pal or Apple Pay and I refuse to use either.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen K.
Site Experience FeedbackJun 28, 2026
I would rather order directly from Origins to ensure quality products. I appreciate the free mystery gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary Anne D.
Site Experience FeedbackJun 28, 2026
My experience with Origins products have been very positive. They provide a good description as to what type of skin each product is designed for. The website is easy to use, and the availability of discount discounts and complementary gifts is excellent.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grace
Site Experience FeedbackJun 28, 2026
The website is easier to access on a computer because of all of the pop ups, but the website looks very professional and clean. It makes me want to buy the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Doodlebug
Site Experience FeedbackJun 28, 2026
Pretty good, easy to follow
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
T23
Site Experience FeedbackJun 28, 2026
The cart was bothersome; it seemed to be in the way while shopping & then two more actions to access it. I don’t like the layout of the products, maybe it’s my safari browser on my phone. But it seemed like a lot of scrolling to see a few products.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Scutmud
Site Experience FeedbackJun 28, 2026
Too many choices of checks and balances types. Have to see the details to know the difference.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
fanny
Site Experience FeedbackJun 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ginger
Site Experience FeedbackJun 27, 2026
I am hoping to receive the free samples advertised for spending $50. That is why I made the purchase so I may try a variety for future selecting. Thanks !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VV
Site Experience FeedbackJun 27, 2026
Product details were clear and the check out process was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
XXB
Site Experience FeedbackJun 27, 2026
Overall I have had a very positive experience using the website for the purchase today. The only issue that was confusing was to use the welcome 15% discount for the purchase. I was not sure if it was in additional to $98 or not.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJM
Site Experience FeedbackJun 27, 2026
I love the GINGER products- have used for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackJun 27, 2026
I don’t like it when you discontinue products. Hard to find comparable replacements.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
KT
Site Experience FeedbackJun 27, 2026
This was a straight forward experience including the use of a gift card for the purchase. I love origins products and will continue to use them for my everyday skin care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paulina
Site Experience FeedbackJun 26, 2026
It was pretty easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
TAD
Site Experience FeedbackJun 26, 2026
It was easy to find a product I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackJun 26, 2026
It’s gotten better over the years but still can be a little choppy on the phone.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Reeder
Site Experience FeedbackJun 26, 2026
It was a pick and easy to order and pay online it took just a few minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Perdi
Site Experience FeedbackJun 26, 2026
Reward points should be added automatically.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ollie
Site Experience FeedbackJun 26, 2026
The website is easy to interact with. I only wish there were a way to view "all products" without specifying a type. I have loved every product I've ever purchased from Origins and will continute to purchase from the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Change Maker
Site Experience FeedbackJun 26, 2026
I absolutely loved how user friendly the whole process was.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindap
Site Experience FeedbackJun 26, 2026
GREAT! Love this product!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jamie
Site Experience FeedbackJun 26, 2026
I have an older computer, so it didn't work in Chrome, but I was able to login and checkout through Firefox.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DCKate
Site Experience FeedbackJun 26, 2026
I've noticed the prices have gone up quite a bit. I hope they will decrease in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mamameesh
Site Experience FeedbackJun 26, 2026
Very easy to use. Clear explanations
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Belu
Site Experience FeedbackJun 26, 2026
It was very easy to navigate, I found the product that I was looking for with no problems. Clear description of each item. I the most important the payment , being able to accept Apple Pay makes the process very easy with no hesitation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good vibes only
Site Experience FeedbackJun 26, 2026
All positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
I thought the bonus gifts would be added automatically if I bought $100+. I had to go back to find the code word to insert.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryn
Site Experience FeedbackJun 25, 2026
I found it difficult to see the full array of products, but like the simplicity of the selections.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Catl4
Site Experience FeedbackJun 25, 2026
I found what I wanted easily
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gail S
Site Experience FeedbackJun 25, 2026
Great experience. Loved first time discount and mystery offer! Had bad Amazon experience with this same product. It came to me unwrapped and previously opened! No safety seal no guarantee what product wasbin it. Decided best to buy direct. Less expensive and product intergrity!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
I can always find coupons and offers for Origins, but rarely are they ultimately able to be used. I find this extremely annoying. Why put out coupons if they can never be used. I would boycott you over this practice, but you have 2 products I really like.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tee
Site Experience FeedbackJun 25, 2026
I usually get the product from sephora but it's no longer in the stores so ill be purchasing from main site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 25, 2026
Website is very easy to use and I really like the skincare quiz so i know what to order! Made the entire experience less stressful and overwhelming
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Dr Todd
Site Experience FeedbackJun 25, 2026
I love this company and their products - Dr Todd Herron, DPM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Origins products are terrific! I have been using them for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Micah
Site Experience FeedbackJun 24, 2026
Very happy.. this was a easy purchase experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10