Hollywood
Post-Delivery FeedbackOct 20, 2025
I LOVE YOUR PRODUCTS..., however, only one of the free gifts were included in my package and the promo offer said there were 5 small samples (and showed a pictur of 5). I only received one, where were the other 4??? Then I ordered something separately to use my birthday discount, and they showed the free gift set of three small products that automatically came with my purchase; these products are for acne-prone skin, which I don't have, as I am 68. I would LOVE SMALL SAMPLES OF PRODUCTS I DO USE, AS THERY COME IN VERY HANDY FOR TRAVEL. This is the third time I've told this story in your surveys to no avail!
I NEVER HEAR BACK FROM YOUR CUSTOMER SERVICE! I've been using your skin-care program for over 15 years, and everyone tells me I have beautiful facial skin; I automatically tell them I use Origins products. Please reward this longtime, faithful customer with sample products I actually use and not something I just throw away....what kind of reward/bonus gift is that??? If I don't hear back from someone this time, I'm seriously thinking of changing to one of your competitors. I eagerly await to hear from you.